Orchard Supply Hardware Reviews

Updated March 25, 2015
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  1. going in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Tracy, CA
    Current Employee - Supervisor in Tracy, CA

    I have been working at Orchard Supply Hardware full-time (more than 10 years)

    Pros

    good job security. fair pay

    Cons

    benefits could be a bit better

    Recommends
    Positive Outlook
    Approves of CEO
  2. Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service
    Former Employee - Customer Service

    I worked at Orchard Supply Hardware full-time (more than 3 years)

    Pros

    Cool staffs and fun environment. Flexible hours and lot of room for learning and improvement.

    Cons

    Needs to improve their system. Minimum wage.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful

    Love the people you work with, but get paid a fraction of your worth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Nursery Sales Associate in Fresno, CA
    Current Employee - Certified Nursery Sales Associate in Fresno, CA

    I have been working at Orchard Supply Hardware full-time (more than 3 years)

    Pros

    Employee comradery and loyalty (4 of my coworkers have been with company at same location for 20+ years), genuinely respectful clientele, store management team is reasonably fair, accommodating, and usually shows gratitude for good work. Morning meetings keep crew updated on sales, changes, atta boys, and promotions.
    Management is accommodating with needs and scheduling, and I feel that they would do more than they can if they could.

    Cons

    PAY: Not even close to what it should be for the knowledge and physical labor needed for the position. Don't expect any cost of living raises or any raises or bonuses for that matter. And no consideration if you reside in an area with above-average cost of living.
    Overloaded Workload: Corporate driven payroll hours cut, leaving less bodies on the sales floor than needed. One person can be expected to cover 3 or more departments at any given time.
    Too much work to be done and not enough people to do it: gone are the days of an actual "STOCK CREW"
    Club Orchard: Enrollment is a customer choice, yet staff gets penalized when signup percentages are down.
    Benefits: Only for the minimal FULLTIME Employees, premiums were so high I had to decline them myself.

    Advice to ManagementAdvice

    This is for the Corporate People: District Managers, Buyers, Marketing,etc. Not my Store Manager or Assistants:
    1. Club Orchard: Do not penalize our staff for lack of new memberships! Some stores are in smaller cities and have exhausted any new possible enrollments and/or there are just some customers who won't budge and are sick of us asking. We could get more enrollments if we didn't require email.
    2. If you want us to C.A.R.E. and provide "Legendary Customer Service", you need to stop taking payroll hours and dumping extra workload on already exhausted and underpaid staff. We can't C.A.R.E. and provide "Legendary Customer Service" to everyone if ONE PERSON is covering Hardware, Plumbing/Electrical, and carrying the Nursery Phone, which rings excessively.
    3. Districts: Focus on your problematic stores and stay out of the ones that are productive. Obviously, we are doing something right and you don't need to keep stopping by and stressing out my boss and nitpicking little things that cannot be fixed at the moment because the only staff capable of fixing it is "Providing Legendary Customer Service" and can't get to dusting a shelf.
    4. Before discontinuing a product, please research where product sells, and maybe ask a few employees who actually are on the sales floor selling it, before making a decision.
    5. Nursery: Please quit the push orders and then blame us for high markdowns! Markdowns would be significantly less if we had more control over what we get. Just because it's flying out the door in Visalia doesn't mean that it will be profitable in Napa.

    Recommends
    Negative Outlook
    Approves of CEO
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  5. Short Term employment, Awesome manager's, friendly people. Struggling company looking to rebound after a tough recession

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fountain Valley, CA
    Former Employee - Customer Service Representative in Fountain Valley, CA

    I worked at Orchard Supply Hardware part-time (less than a year)

    Pros

    Awesome manager's and friendly people. No real opinion on over all company structure
    or upper management. I was only employed there for a short period of time, but enjoyed my time none the less.

    Cons

    I was hired, than informed that the store would be closing within a year. No real opinion on over all company structure
    or upper management. I was only employed there for a short period of time, but enjoyed my time none the less.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in San Francisco, CA
    Former Employee - Assistant Manager in San Francisco, CA

    I worked at Orchard Supply Hardware full-time (more than 3 years)

    Pros

    Treats employees with respect
    Flexible hours
    Good Pay
    Advancement Opportunities
    Good Training Rallys

    Cons

    Employees with a bad attitude and resistance to change
    Favoritism and drama

    Advice to ManagementAdvice

    Work with Lowes to get products at a more competitive price to customers.
    Open stores in better locations rather than ones that are tucked away

    Recommends
    Negative Outlook
    Approves of CEO
  7. Decent job, better if you wear many hats.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative/Sales Associate
    Current Employee - Customer Service Representative/Sales Associate

    I have been working at Orchard Supply Hardware part-time (less than a year)

    Pros

    Some flexibility in hours, great employee discount that compounds with sales for awesome deals, ability to learn cool hardware information from the more experienced employees, typically pretty relaxed environment.

    Cons

    Management will make or break your experience (I had a terrible first manager that everyone in the store disliked, and a wonderful second manager who kept everyone happy. Made a humungous difference). Pay isn't great, but I wasn't expecting it to be. Customers seem to be grumpier here than anywhere else. Constantly forced to ask customers to join a rewards club that barely nets them any rewards. The stores are constantly understaffed, but there are also not always enough hours. So folks are overworked and simultaneously not getting enough hours.

    Advice to ManagementAdvice

    Less corporate oversight, and better information for employees on the timing of sales and how they work. Most associates don't know anything about upcoming sales, and some are rather complex (like drill trade-ins).

    Recommends
    Negative Outlook
    No opinion of CEO
  8. My experience at this job has been good. Ive learned a lot

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Orchard Supply Hardware part-time (more than 8 years)

    Pros

    The company is ok to work with. Theres not really to much to say.

    Cons

    compensation is ok. minimum wage

  9. Great people who are experts in their departments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Orchard Supply Hardware (more than a year)

    Pros

    Super people in sales and customer service. They have extensive expertise to help customers with their projects.

    Cons

    Scheduling problems for employees. Under staffed on the sales floor and top heavy in management.

    Advice to ManagementAdvice

    Identify, develop, promote and appreciate your topnotch employees before you lose them. Keep staff in the areas of their expertise with some cross training to help in other areas, but keep focus on what they know best. Staff the store to meet the customers needs. If sales are down and you react by cutting back on floor staff so the customers who do come in can't get the support they need and expect you will lose them too and we all know the sad end to that story.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. Great environment but corporate personnel needs to be better trained.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Orchard Supply Hardware

    Pros

    Most associates are friendly and helpful but there's never enough help.

    Cons

    There is never enough help.

    Advice to ManagementAdvice

    Management needs to be involved more.

  11. Decent entry level position to learn about the hardware business

    • Career Opportunities
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA

    I worked at Orchard Supply Hardware part-time (less than a year)

    Pros

    Opportunity to learn about different aspects of a hardware store

    Cons

    Not enough employees to assist with the needs of the customers

    Advice to ManagementAdvice

    Like most businesses, management never seeks the opinions of employees on how to make the operation run more efficiently.

    No opinion of CEO

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Princeton Plaza store

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