Orchard Supply Hardware

  www.osh.com
  www.osh.com
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Orchard Supply Hardware Reviews

Updated September 17, 2014
Updated September 17, 2014
92 Reviews
2.6
92 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Orchard Supply Hardware President Richard D. Maltsbarger
Richard D. Maltsbarger
3 Ratings

Review Highlights

Pros
  • Flexible hours and understanding of emergencies (in 5 reviews)

  • More great people around me than those who don't measure up (in 5 reviews)


Cons
  • Low pay for the amount of work that they expect you to do (in 7 reviews)

  • The pay is minimum wage unless you know someone in the corporate office, then you can get more (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    New manager destroying what previous manager built.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Orchard Supply Hardware part-time for more than 8 years

    Pros

    Great coworkers. Great customers. Now great stock levels and getting better. Not as much crappy merchandise as under previous leadership. Working towards getting more "Made in USA" products.

    Cons

    Previous manager spent about 2 years establishing a top end store. One that was awarded Store of the Year, top performer in Club Orchard sign ups. Following a complete transformation of the store Corporate transferred the manager to another store and brought in a manager from a poor performing store. The new manager came it Orchard with a group that came from another company that had all but destroyed the whole chain yet they are still in the mix doing the same things as before that ended with them filing bankruptcy. Hoping that the CEO opens his eyes and removes these guys and then brings in management that improves moral. The store has loss many good employees and sales are slumping in a time when we should be excelling.

    This manager offered employees a promotion with responsibilities of over seeing other associates without fully investigating the employees current salaries and offered them less then what they were currently making. Then has cut these employees hours because they turned him down.

    Advice to ManagementAdvice

    Educate your managers as to prevailing wages, how to write a proposed promotion include responsibilities and wages that meet employees new responsibilities and don't allow them to retaliate if turned down by cutting their hours. CEO needs to look at store performance and take a closer look at Store Managers and their backgrounds.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Culture is clique-ish, Teams work in silos. Outdated computer system.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Support Center (HQ)  in  San Jose, CA
    Former Employee - Store Support Center (HQ) in San Jose, CA

    I worked at Orchard Supply Hardware full-time

    Pros

    Top management portrayed a positive outlook after Lowe's acquired OSH as a subsidiary. A few friendly employees made coming into the office rewarding.

    Cons

    Communication can be muddled at times, with the same goal not being expressed throughout the organization. Teams work in silos and are not aware of what other teams have implemented (and vice-versa). OSH's main computer system is extremely outdated (circa early 1990s...think DOS), making it difficult to run reports and finish work efficiently. One has to re-learn to go backwards in time, which

    Advice to ManagementAdvice

    Clear communication starts from the top-down, along with genuine positive leadership.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    department manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Orchard Supply Hardware

    Pros

    none
    awful work environment for all
    with my whole heart
    never again
    hated vevery day

    Cons

    everything from managers to corporate are awfukl here the ystem is flawed and degrading rapidly. no growth and no one cares. this place is a mess

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Awful untrustworthy managers, favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Visalia, CA
    Current Employee - Sales Associate in Visalia, CA

    I have been working at Orchard Supply Hardware full-time for more than 5 years

    Pros

    Great hrs, wonderful customers, clean store, some employees are like a family.

    Cons

    Management, lack of follow through, favoritism, THE PAY SUCKS!!!!

    Advice to ManagementAdvice

    Pay your people better, respect your employees, if you have a bad day at home, don't take it out on us. Respect that we have an open door policy, and we "try" to come to you first.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Chico, CA
    Former Employee - Sales Associate in Chico, CA

    I worked at Orchard Supply Hardware part-time for more than 5 years

    Pros

    Access to good employee discounts to products storewide. 20% on top of sales items as well. Working Hours were not bad, never working later than 10PM.

    Cons

    I started as a Sales Associate and the pay was minimum wage. I was told I would have a review after three months and would receive a raise. I never received a review or raise, even after asking the management multiple times. I don't know if this was just at the location I worked or not, but the management was terrible. Very lazy and unmotivated individuals that literally drove me to quitting this job. Poor training.

    Advice to ManagementAdvice

    Be enthusiastic, motivate your employees. Make them feel appreciated.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Great College Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pick-up Associate  in  Thousand Oaks, CA
    Current Employee - Pick-up Associate in Thousand Oaks, CA

    I have been working at Orchard Supply Hardware part-time for more than 3 years

    Pros

    Friendly Manager staff, Flexible hours, work very well with any scheduling conflicts

    Cons

    closes late and many times no one is in the store after 8:00pm. Some employees are unsure of what they are doing or don't seem to care about the job, just in it for the money

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Past experience was not stellar but provided a few moments of personal growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier At First, Nursery Associate/Sales  in  Newark, CA
    Former Employee - Cashier At First, Nursery Associate/Sales in Newark, CA

    I worked at Orchard Supply Hardware part-time for more than a year

    Pros

    If interested, can gain knowledge of various hardware, plants etc. Cashiers have potential to be moved to other parts of the store, increasing skill set, albeit marginally depending on the circumstances.

    Cons

    Employees don't seem to have much respect for one another, I felt more respected by the management at times.

    Advice to ManagementAdvice

    Promote more workplace harmony

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Worth it. Great place to work while at college!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Orchard Supply Hardware part-time for more than 5 years

    Pros

    Older guys in the departments often know A LOT. Fun to learn from them on the job and hear their stories as you work.

    Cons

    Minimum wage. Morale at the store I worked at went downhill over time as I worked there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    low pay, low morale, dont expect miracles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Redwood City, CA
    Current Employee - Sales Associate in Redwood City, CA

    I have been working at Orchard Supply Hardware part-time for more than a year

    Pros

    flex scheduling is probably the only good thing about the job

    Cons

    communication between management and sales floor is a joke; might as well not have managers

    managers more interested in getting their bonuses than helping the employees do their jobs

    Advice to ManagementAdvice

    take care of the employees if you expect results

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Female managers vs. male managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Manager
    Former Employee - Merchandise Manager

    I worked at Orchard Supply Hardware full-time for more than 5 years

    Pros

    If your a male and would like a career at OSH it's easy all that is required is that your male. It's a "Boys Club" type of enviroment,

    Cons

    There is ALOT of sexual harassment by the male managers to other female managers AND female associates. It seems that male managers who "slept around" with co-workers and even associates got promoted more than anyone else male or female.

    Advice to ManagementAdvice

    They need to start holding male managers who make comments/jokes about female associates more accountable and punish them not reward them with a promotion and/or raise

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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