Orchard Supply Hardware

  www.osh.com
  www.osh.com

Orchard Supply Hardware Reviews

Updated December 18, 2014
Updated December 18, 2014
100 Reviews
2.8
100 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Orchard Supply Hardware President Richard D. Maltsbarger
Richard D. Maltsbarger
8 Ratings

Review Highlights

Pros
  • Flexible hours and lot of room for learning and improvement (in 7 reviews)

  • More great people around me than those who don't measure up (in 5 reviews)


Cons
  • Low pay for the amount of work that they expect you to do (in 8 reviews)

  • The pay is minimum wage unless you know someone in the corporate office, then you can get more (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    My experience at this job has been good. Ive learned a lot

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Orchard Supply Hardware part-time (more than 8 years)

    Pros

    The company is ok to work with. Theres not really to much to say.

    Cons

    compensation is ok. minimum wage

  2.  

    Great people who are experts in their departments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Orchard Supply Hardware (more than an year)

    Pros

    Super people in sales and customer service. They have extensive expertise to help customers with their projects.

    Cons

    Scheduling problems for employees. Under staffed on the sales floor and top heavy in management.

    Advice to ManagementAdvice

    Identify, develop, promote and appreciate your topnotch employees before you lose them. Keep staff in the areas of their expertise with some cross training to help in other areas, but keep focus on what they know best. Staff the store to meet the customers needs. If sales are down and you react by cutting back on floor staff so the customers who do come in can't get the support they need and expect you will lose them too and we all know the sad end to that story.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great environment but corporate personnel needs to be better trained.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Orchard Supply Hardware

    Pros

    Most associates are friendly and helpful but there's never enough help.

    Cons

    There is never enough help.

    Advice to ManagementAdvice

    Management needs to be involved more.

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  5.  

    Decent entry level position to learn about the hardware business

    • Career Opportunities
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA

    I worked at Orchard Supply Hardware part-time (less than an year)

    Pros

    Opportunity to learn about different aspects of a hardware store

    Cons

    Not enough employees to assist with the needs of the customers

    Advice to ManagementAdvice

    Like most businesses, management never seeks the opinions of employees on how to make the operation run more efficiently.

    No opinion of CEO
  6. 1 person found this helpful  

    Cheap company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Moraga, CA
    Current Employee - Customer Service Representative in Moraga, CA

    I have been working at Orchard Supply Hardware full-time (less than an year)

    Pros

    promoted to full time w/in a week. No problem getting hours.

    Cons

    Understaffed, Low pay for amount of work. Company does not look out for employees. Prides itself on customer service yet all they care about is signups. Company is blinded and so is management. No wonder the company got bought out. Toxic work environment and no teamwork. Cutthroat environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Fresno, CA
    Former Employee - Cashier in Fresno, CA

    I worked at Orchard Supply Hardware part-time (more than an year)

    Pros

    friendly co-workers and flexible with your schedule

    Cons

    There is no opportunity growth.

    Recommends
    No opinion of CEO
  8. 1 person found this helpful  

    Good first job.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Orchard Supply Hardware

    Pros

    I love my team and customers.

    Cons

    Management is really unorganized and lacks communication skills.

  9. 1 person found this helpful  

    not a place to make a living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Concord, CA
    Current Employee - Sales Associate in Concord, CA

    I have been working at Orchard Supply Hardware part-time (more than 3 years)

    Pros

    the company bends over backwards for there costumers to make them happy you can take the time to meet there needs 20%discount for employee

    Cons

    orchard only hires part time pay is very low raise 5 cents no matter how hard you work hours very from 4 hours in a week to 32 hours but average is 20 hours in a week no vacation the first year medical cost is more than you make very little training schedule comes out on Friday and changes week to week they want you to be happy an excited about the job but how can you when you worry about paying your bills

    Advice to ManagementAdvice

    give employees 40 hours and better pay and stop telling

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    New manager destroying what previous manager built.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Orchard Supply Hardware part-time (more than 8 years)

    Pros

    Great coworkers. Great customers. Now great stock levels and getting better. Not as much crappy merchandise as under previous leadership. Working towards getting more "Made in USA" products.

    Cons

    Previous manager spent about 2 years establishing a top end store. One that was awarded Store of the Year, top performer in Club Orchard sign ups. Following a complete transformation of the store Corporate transferred the manager to another store and brought in a manager from a poor performing store. The new manager came it Orchard with a group that came from another company that had all but destroyed the whole chain yet they are still in the mix doing the same things as before that ended with them filing bankruptcy. Hoping that the CEO opens his eyes and removes these guys and then brings in management that improves moral. The store has loss many good employees and sales are slumping in a time when we should be excelling.

    This manager offered employees a promotion with responsibilities of over seeing other associates without fully investigating the employees current salaries and offered them less then what they were currently making. Then has cut these employees hours because they turned him down.

    Advice to ManagementAdvice

    Educate your managers as to prevailing wages, how to write a proposed promotion include responsibilities and wages that meet employees new responsibilities and don't allow them to retaliate if turned down by cutting their hours. CEO needs to look at store performance and take a closer look at Store Managers and their backgrounds.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Culture is clique-ish, Teams work in silos. Outdated computer system.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Support Center (HQ) in San Jose, CA
    Former Employee - Store Support Center (HQ) in San Jose, CA

    I worked at Orchard Supply Hardware full-time

    Pros

    Top management portrayed a positive outlook after Lowe's acquired OSH as a subsidiary. A few friendly employees made coming into the office rewarding.

    Cons

    Communication can be muddled at times, with the same goal not being expressed throughout the organization. Teams work in silos and are not aware of what other teams have implemented (and vice-versa). OSH's main computer system is extremely outdated (circa early 1990s...think DOS), making it difficult to run reports and finish work efficiently. One has to re-learn to go backwards in time, which

    Advice to ManagementAdvice

    Clear communication starts from the top-down, along with genuine positive leadership.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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