Otis Elevator

  www.otisworldwide.com
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Otis Elevator Reviews

Updated Jul 21, 2014

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All Employees Current Employees Only

2.9 101 reviews

60% Approve of the CEO

Otis Elevator President Pedro Baranda

Pedro Baranda

(25 ratings)

39% of employees recommend this company to a friend

Review Highlights

Pros
  • Tuition benefits, work life balance (in 3 reviews)

  • Job security, positive work environment, good mobility throughout UTC (in 4 reviews)


Cons
  • Work life balance does not exist (in 5 reviews)

  • Middle management is abusive with no accountability (in 6 reviews)

More Highlights
101 Employee Reviews
Relevance Date Rating
in
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    A bad dream involving a train wreck

    Office Coordinator (Former Employee) Portland, OR

    ProsThey have a great benefit package

    ConsThe manager was great a paper work but horrible at leading so other ladies in the office did his job judging job performance and leading. He was a coward and they were power trippers.

    Advice to Senior ManagementThe branch manager should retire and play golf.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good while it lasted

    Anonymous Employee (Current Employee) Bloomington, IN

    ProsWas a good company to work for. Ok benefits, paid for me to go back to school. Not bad salary for the area.

    ConsGiant corporation that's not afraid to downsize at the drop of a hat. Employees kept in the dark about long term plans.

    Advice to Senior ManagementTry to be more open and communicate more. Try to foster more intra-company communication too. Spend Less time doing paperwork

    • Work/Life Balance
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    • No Opinion of CEO

     

    A good job at a short-sighted company.

    Maintenance Supervisor (Former Employee) Buffalo, NY

    ProsGreat pay for low-level supervisory work. Good benefits, to include employer-matched (6%) 401(k) contributions. Reliable work schedule means time to do other things. Generally recession-proof, at least on the maintenance side of the business.

    ConsThe management cares for very little beyond making profit, thus low-level supervisors are hand-cuffed by inadequate resources. Often found myself stretching the truth with customers to keep them happy.

    Advice to Senior ManagementStop focusing on the all-consuming desire for a profitable bottom line and concentrate on providing the best service, like we tell our customers we do. Then customers will be happy and come back to us. You can justify charging premium prices when you're offering a premium service.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Sales account management

    Service Sales Representative (Current Employee) Minneapolis, MN

    ProsPay is nice, $50k+ depending on experience. Okay benefits, vast array of resources available to help you perform your job. Job training is okay. Standard processes for everything.

    ConsMICROMANAGED TO A T. HIgh stress, constant challenges, technical equipment, long hours. Hard to sell OTIS value when the product is very similar to the competition.

    Advice to Senior ManagementPraise on a job well done. Employee appreciation days, less micromanagement, high more adminstrative staff in local branches (pay part time worker to file and fetch documents needed by mgr and reps.

    No, I would not recommend this company to a friend

    • Work/Life Balance
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    • No Opinion of CEO

     

    Info

    Anonymous Employee (Former Employee)

    ProsThe job touched many aspects of selling. Lots of work and reporting requirements. Approx four to five months of training.

    ConsReporting requirements require a lot of time. Communication from upper management regarding changes do not occur frequently. Lack of diversity.

    Advice to Senior ManagementCommunication, communication, communication, regarding the organization would yield a greater level of job security. Show appreciation for efforts and recognition for a job well done.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Miserable, Boring, and Depressing Work Environment

    Accounting Specialist - Otis WHQ Financial Reporting (Former Employee) Farmington, CT

    Pros• The biggest pro was working with great and friendly people, other accounting specialists and administrative personnel, NOT the managers or senior management.

    • They pay for continuing education (MBA/Masters), BUT with restrictions – working a minimum years of service.

    • Opportunities to apply to internal positions in other locations in US and worldwide. Also, opportunities to apply to other United Technology companies (Hamilton Sunstrand, Sikorsky).

    Cons• Work Life Balance does not exist. Late Hours and Saturdays are required. No Flexibility. Trapped in your cubicle all day. There is no motivation to work here! No feeling of job satisfaction.

    • No training for newly hired people, instead you get an very outdated manual about the elevator industry and its accounting practices that puts you to sleep when you read it. There has been a history of numerous turnovers. It takes management a very long time to hire new people in open positions.

    • Managers do not communicate at all or maintain good working relations with their employees. They do not push back on extra projects from senior management that are a big waste of time and do not add value to the company. Also, managers do not allocate work/projects properly throughout the department but instead opt to do it themselves or forget about it.

    • Senior management and managers do not communicate or pass on vital information that is important for the accounting specialist to do their job. Salary information, such as delayed merit increases or promotions is found out by accident or through gossip.

    • This company is very big on being cost-efficient (CHEAP) and no frills. For example, you have to pay for that coin-operated machine cup of awful coffee that's in the kitchen. Garbage pail at your desk is emptied every other day.

    • Not all open positions in other office locations are posted on the job portal. If you apply for another position, your manager is notified immediately.

    • Finally, the benefits are the pits.

    Advice to Senior ManagementManagement needs to focus on many things:

    • Work on communicating with the employees, especially the information they need in order to do their job and maintain good communications with employees.

    • Work on creating a happy and healthy work environment. Provide flexible work schedules

    • Training for new employees and for managers.

    • Generous compensation/bonus on long hours worked and better benefits.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    Great place to work!

    Account Manager (Current Employee)

    ProsGreat career advancement opportunities, great compensation package, great opportunities to travel and learn the business. Most people that start work here usually end their career here. The Employee Scholar Program is by far one of the best incentives to work for OTIS and the program is by far industry leading. The people here are great and very supportive.

    ConsThere are no real downsides to working for OTIS. OTIS is a global company and is part of UTC which one of the most successful companies out there. Perhaps, the only downside to working for OTIS is you have to like to deal with people and understand elevators inside and out. To achieve great success at OTIS, all you have to do is work hard!

    Advice to Senior ManagementManagement at OTIS is fairly decent. The majority of seniors are well educated with at least a university of degree of some sort. UTC is an advocate of continual education and learning, thus its scholar program which supports (fully) the tuition of those wanting to pursure higher education of any kind.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A great place to grow if you fit into this mold.

    Anonymous Employee (Former Employee) Washington, DC

    ProsAt the time Otis offered a full tuition reimbursement program for continuing education. Their pay was at the top end for the elevator industry. Corporate wide there was a strong emphasis on safety. Most of the management was fair in evaluating performance and determining compensation.

    ConsIn the early 2000 years, there were some difficult junior managers to work with. You were either in the know, or you were not. Lots of things appeared to be done without the most rigorous accounting. As long as sales were high, anything goes. When times were tighter, the flaws began to reveal themselves.

    Advice to Senior ManagementPlace greater emphasis on the process of promoting managers at the local office and regional level. Will these people make decisions for the long term benefit of the company or for a short term bump in the quarterly numbers. If you have a real interest in your employees, continue to invest in the human capital. Spend the money to find the most qualified people for each position, particularly those in leadership. In the early 2000's it was still a company where, who was your friend or relative went a long way; for better or worse.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Did Otis take Management Skills from Hitler?

    Elevator Technician (Current Employee) Philadelphia, PA

    ProsOtis is a good place to start your career if you have no talent or ability. As long as your a "Yes Man" you will succeed!

    ConsOtis' only concerns are profits and micromanagement. Supervisors and office personnel are college educated with zero field experience or product knowledge, which makes a bad situation for customers and other employees. Due to their lack of experience and professionalism, it makes a difficult situation in dealing with highly sofisticated equipment and safety issues. Safety is considered to be number one at Otis. However, how can you properly manage "safety" when the management has zero experience in product knowledge, repair and maintenance.

    Otis has acquired most of their work by buying companies that they could not compete with. This Narrows the field for both customers and employees. As long as customers stay uninformed Otis will continue to have market share of equipment. Their proprietory right equipment is designed to be both employee and consumer unfriendly. All in the interest of the protection of their product not being able to be maintained or repaired by others.

    The best way to work for Otis is to do whatever Otis (God) tells you regardless of ethics, responsiblity or safety. In summary, the least talented and apathetic employees benefit largely over the employees with ability and drive.

    Advice to Senior ManagementTake a class in employee/employer relations. The most important aspect to a company's sucess is the relationship between the employee and management, which Otis severely lacks.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Otis stalled!

    Mechanic (Current Employee) Detroit, MI

    ProsNo, other opportunity for employment.

    ConsLot of stress, hours pressure

    Advice to Senior ManagementFind new ways to create value.

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