OtterBox Reviews

Updated June 4, 2015
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2.7
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Recommend to a friend
Approve of CEO
OtterBox CEO Peter Lindgren
Peter Lindgren
4 Ratings

Pros
  • Great people and a fun place to work (in 5 reviews)

  • Great people working in Fort Collins (in 3 reviews)

Cons
  • pay cut by "restructuring" the profit sharing program (in 11 reviews)

  • They preach work/life balance, but the job demands don't allow for it (in 3 reviews)

More Pros and Cons

52 Employee Reviews

Sort: Popular Rating Date
  1. Fun and Fast Paced Organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OtterBox full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company culture with a really fun headquarters. Recent organizational changes have helped streamline decision making. Flexible hours with a great work-life balance.

    Cons

    Still some red-tape in decision making processes. Sometimes it is difficult to get cross-functional teams to align on priorities.

    Advice to Management

    Continue to empower people that are closest to the business. We have a world-class team.


  2. Helpful (1)

    The Good, The Bad, The Ugly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Marketing Representative in Studio City, CA
    Current Employee - Field Marketing Representative in Studio City, CA

    I have been working at OtterBox full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    *Energetic teams all dedicated to working hard and playing hard
    *Employees are exceptional and achieve amazing goals and product
    *Innovative ideas always being contributed and worked out
    *Christmas bonuses are generous
    *Fun team meetings
    *Active lifestyle encouraged including gym at the headquarters
    *Company is still growing, so job security is high
    *Benefits include 3 days of paid volunteer time off!

    Cons

    *Re-organization happens every 6-8 months
    *Job title changes every 6-8 months with no notice or explanation behind decision to individuals
    *Promotion is hard to achieve
    *Bonuses for commission change and are not paid as promised
    *Company is not Operationally sound--lots of mis-communication between departments, products are delayed constantly
    *Management is often not qualified for position and then they are not trained or coached to become better
    *Seems like a fraternity/sorority at times with a lot of the employees. Can be clique-y.
    *Expectations are not communicated well, so you never know if you're doing what you should be doing, or if you're going to lose your job.

    Advice to Management

    Give people more notice when change is coming so that we can better prepare for that change and do it together, without resentment and losing trust


  3. Helpful (1)

    don't expect to go far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Representative in Frederick, CO
    Former Employee - Inbound Customer Service Representative in Frederick, CO

    I worked at OtterBox full-time

    Pros

    They push for a fun playful environment and it's easy to get bonuses if you just try a little.

    Cons

    Unless you go out drinking with the bosses you will not move up in this company no matter how much experience you have and no matter how many times you are one of the highest ranked in the company.

    Advice to Management

    Pay attention to everyone and give everyone a chance to advance


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Otters

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fort Collins, CO
    Current Employee - Customer Service Representative in Fort Collins, CO

    I have been working at OtterBox part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Very laid back work environment...conducive to positive interactions with customer interactions. Casual dress code.

    Cons

    There is lots of turnover, virtually in every department.


  6. Helpful (5)

    There is a lot of hype regarding Otterbox as an employer... they are better than some but definitely not the best.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OtterBox

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    The best thing about Otterbox customer service is ultimately the work staff, specifically CSR's themselves. For the most part, every one is very friendly and helpful whenever possible. They maintain a very well kept work environment, decent wage and small perks here and there.

    Cons

    Very cliquey higher ups, no empathy for employee medical issues (inexcusable absences even in emergency medical situations), not much room for advancement , don't-ask-don't-tell type of environment , sudden drastic policy changes which ultimately leads to little to no job security.


  7. Helpful (4)

    Otter treats their employees great but if you are not working at corporate HQ they will eventually let you go.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at OtterBox full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They offer a great benefits program and their 401(k) match is vested right away! Free food all the time. They give you 24 hrs a year of volunteer time to be used during normal business hours.

    Cons

    There is a big disconnect between C-level and rest of employees. To much emphasis on great places to work results as they have declined in consecutive years and not enough emphasis on the bottom line. Not much innovation going on in Fort Collins compared to San Diego. How is it that Otter did not have the 1st battery case in the market? Most new hires in FoCo are disappointed as the perception of Otter from the outside does not equal the reality once inside.

    Advice to Management

    Stop focusing on revenue maximization and start to focus on profit maximization. This involves 86-ing several series that make the company little to no money. (Preserver/Armor) and also stop focusing on cases for phones that are tier 3 devices . Why spend a ton of money on resources for a phone only available exclusively at one carrier? Unfortunately if management listened to me there will be plenty of people out of work in Fort Collins and that would look bad for Otter so it will never happen. My last piece of advice is to have realistic growth expectations. Hard for a company to increase sales 30% YoY when the industry is only growing in single digits.


  8. Helpful (2)

    Lots of Growth

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OtterBox

    Recommends
    Recommends

    Pros

    Great corporate culture, casual dress code

    Cons

    There is lots of turnover, virtually in every department.


  9. Helpful (7)

    Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Fort Collins, CO
    Current Employee - Project Manager in Fort Collins, CO

    I have been working at OtterBox full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    My coworkers make it worth it to come to work. Misery loves company.

    The community thinks its a good place to work -- but thats changing. Pay is good and thats the only reason half the people are staying. Lots aren't.

    Cons

    The core values of this company don't mean squat. The leadership and invisible owner don't live any of the core values. Since last CEO Brian Thomas left, this place has turned into a soulless mess. The new CEO just cares about cutting costs and hiding the problems of the company and could care less about the average person. Fake. Everyone I work with is scared for their jobs and wants out. Good luck to all of us. No longer a vision for the future. They've killed all the R&D projects. Guaranteed that they start laying off people just to cut more people while they take more and more and give less and less. Shame.

    Advice to Management

    Start caring about people than dollars, jets, fancy things. Bring back Brian. How stupid is a company that fires the CEO of the Year that made this place what it is? Get rid of MBO incentives. They are a joke. Nobody even knows how to get bonuses because the program is so confusing.


  10. Helpful (5)

    Anonymous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Fort Collins, CO
    Current Employee - Anonymous in Fort Collins, CO

    I have been working at OtterBox full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Casual Dress & Talented Employees.

    Cons

    This place will break your heart. They attract the best talent, then place them in a box figuratively and physically. Change is constant, no one does the job they were hired to do or has a say in what their role is, no one is empowered or developed, and the leaders foster a competitive, department versus department culture. Don't work here.

    Advice to Management

    Empower, engage and trust your workforce.


  11. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OtterBox

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    great people, fun atmosphere, not a drag to go to work

    Cons

    really cant think of any



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