Outback Steakhouse
3.5 of 5 403 reviews
www.outback.com 5000+ Employees

Outback Steakhouse Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

3.5 403 reviews

                             

75% Approve of the CEO

Outback Steakhouse President Jeff Smith

Jeff Smith

(137 ratings)

69% of employees recommend this company to a friend
403 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "It use to be night hours only and could work 4-6 and make good money"
    in 27 reviews
  • "When working there you get up to a 50% discount on food when you go in by yourself or take people with you"
    in 11 reviews
Cons:
  • "Low starting salaries, long hours with no breaks"
    in 19 reviews
  • "This is not upper management but simply the management of the restaurant I was working for"
    in 9 reviews
  • Show more review highlights

Reviews

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    Great company to work for but there in no advancement anytime soon

    Restaurant Manager (Current Employee)
    Los Angeles, CA

    ProsIt's fun working environment

    ConsThe long hours You put in

    Advice to Senior ManagementHang in the and wait

    Yes, I would recommend this company to a friend

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    Hit or Miss

    Curbside Takeaway (Current Employee)

    ProsCoworkers for the most part have been fun and easy to get along with - even though there's still the odd bad apples. It's extremely laid back, and employees (and employers) can be very friendly and open. They have no issues moving you up to server from Takeaway (or to Takeaway from Host) as long as it's fully staffed. They are also very flexible with scheduling for the most part (great for students/second job!), but require three weeks notice before you can request off for any given day. As long as you aren't working, you do get an employee discount.

    ConsPay is under minimum wage, as tips are "expected". Customers have so many coupons and discounts available to them that they often seem to think having a $0 balance means that there was 0% effort in the work done - and tip accordingly. They're beginning to cater to the wrong clientele for the status they wish to have as an establishment. What's the point of having policies when you just allow every customer to break them which makes the employee look foolish for trying to uphold the rule just to be shown up.

    Depending on when you come in, the menu test is always changing and getting harder as they revamp the menu every few months.

    While yes, they're open to mobility within the store, Takeaway seems to have an incredibly high turnover rate. Then you're stuck there because they can't have even more people leave Takeaway to work as a server. And on the topic of servers, purely from observation it seems that they are getting more and more of a workload without any added benefits. Bussers are "gone" and replaced with hosts (who will have to completely abandon the host stand to do tables).

    Advice to Senior ManagementKnow each particular manager's strengths, and either avoid having them work at what they are horrible at or recognize their faults and work to improve them - regardless of how long they've been there.

    Praise good work every now and then instead of only reprimanding the mistakes.

    Allow servers to keep more of the money that they're working so hard for by removing/lowering tipshare and increasing hourly pay.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Server

    Server (Former Employee)
    Charlottesville, VA

    ProsAlways Busy
    Discount perks are great
    Food is decent

    ConsAlways busy (pro and a con)
    The customer base isn't always great- you get some great people who can tip well, you also get the customers who really should stick to fast food (they tip poorly)
    Not always managed well
    Will comp people's food over the stupidest reasons and doesn't always stick up for their servers (the customer is NOT always right)

    Advice to Senior ManagementDon't comp someone's food unless the kitchen messed it up.
    If the customer is giving a server/manager attitude, don't comp their entire bill- that just encourages them to continue being rude and expect free food. We don't want those people returning.

    No, I would not recommend this company to a friend

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    Not Bad, Not Fantastic Either

    Server (Current Employee)

    ProsDiscounts on Food
    Great Food
    Flexible Scheduling

    ConsLong hours on the weekends
    Late Nights
    Tip Sharing

    Advice to Senior ManagementPromote from within, instead of hiring brand new servers that haven't served before, promote a good host or hostess

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Outback is like Home

    Hostess, Server (Current Employee)
    Lafayette, IN

    ProsThe company structure is very strong and well structured. In comparison to other restaurants, Outback is well managed with a fun relaxed environment.

    ConsLike many businesses, the Outback I worked at had seasonal ups and downs which effected my pay.

    Advice to Senior ManagementGet to know employees a little better.

    Yes, I would recommend this company to a friend

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    Oh Outback

    Bartender (Current Employee)
    Gilbert, AZ

    ProsIt can be a fun fast paced environment to work and meet tons of people

    ConsCan be rough shifts and late nights, but still a great starting job1

    Advice to Senior ManagementManagement at the store level has always been awesome and a reason I have stuck around for 6 years

    Yes, I would recommend this company to a friend

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    Nice co workers and one of few restaurants closed on major holidays.

    Food Server (Former Employee)
    Boca Raton, FL

    ProsOff major holidays. Close at a reasonable time.

    ConsBad system for how the servers get their tables.

    Yes, I would recommend this company to a friend

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    Awesome!

    Front of House Manager (Former Employee)
    Gonzales, LA

    ProsGreat people, fun place to work, amazing management!

    Consinconsistent money and have to work late at night!

    Advice to Senior ManagementKeep being awesome

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Server

    Anonymous Employee (Former Employee)

    ProsThe product was amazing and sold itself, management went out of their way to help employees succeed, training was thorough and on point, you made as much as you put into it.

    ConsTypical server problems such as having to work most weekends, crappy tips some nights, nothing that any other server couldn't say,

    Yes, I would recommend this company to a friend

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    Great job for a student.

    Head-Waiter (Former Employee)
    Trinity, FL

    ProsThings are simple: you keep your tables happy and management is happy. Politics can be a bit much, but that's every restaurant.

    ConsManagement is forced to follow corporate rules. They can be quite frustrating, such as you cannot have more than 3 tables at a time - ever. Makes it hard to make a real living with 3 tables. Management tends to overstaff because they are worried about complaints to corporate.

    Advice to Senior ManagementLet stores have more independence in policies.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Outback Steakhouse reviews and ratings — including employee satisfaction and approval rating for Outback Steakhouse CEO Jeff Smith. All 403 reviews posted anonymously by Outback Steakhouse employees.