Outerwall

  www.outerwall.com
  www.outerwall.com

Outerwall Reviews

Updated November 14, 2014
Updated November 14, 2014
39 Reviews
2.9
39 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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J. Scott Di Valerio
26 Ratings

Employee Reviews

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  1.  

    Not perfect, but a great place to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Oakbrook Terrace, IL
    Current Employee - Senior Analyst in Oakbrook Terrace, IL

    I have been working at Outerwall full-time (less than an year)

    Pros

    Outerwall really cares about growing their people professionally, and that shows through how employees are rewarded, how they are treated and the culture of "just do it" that pervades throughout. There is an opportunity to explore those things you are interested in professionally and seeing if that's where your career will take you.

    From where I sit, the work-life balance is absolutely amazing. I have never felt like I've had to sacrifice my personal life for the job, but on the same token I have never felt bored. I don't know how they've figured this out, but it's much appreciated. This isn't true for all teams, but it is for a lot.

    Cons

    The company is in flux. With Redbox projected to decline in the next 3-5 years, there is some uncertainty about where the next big revenue generator will be. There are some great opportunities, but since each individual business operates in their own bubble, it can be hard to use resources in one LOB to support a new, burgeoning one.

    Advice to ManagementAdvice

    Just keep pushing more work *across* LOBs instead of keeping them siloed. More work should be in Shared Services in order to create scale, objectivity and flexibility throughout the organization. Leaders need to be more inspirational and passionate.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Good company, but everyone is overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Bellevue, WA
    Current Employee - Anonymous in Bellevue, WA

    I have been working at Outerwall full-time (less than an year)

    Pros

    - good benefits
    - work/life balance

    Cons

    - Way too much office politics that gets in the way of getting things done right, the first time.
    - Everyone I know at the corporate office is overworked, especially as more layoffs happen
    - Traditional old office setting. Not exactly an exciting place for up and coming rockstars to work at.

    Advice to ManagementAdvice

    - stop being prima donnas and make decisions based on the company's big picture, instead of trying to make your department look good

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Once Great, Now Lost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Oakbrook Terrace, IL
    Current Employee - Project Manager in Oakbrook Terrace, IL

    I have been working at Outerwall full-time (more than 5 years)

    Pros

    Good Benefits, The company as a whole encourages growth and movement within the company. I have been given many opportunities and am very grateful to redbox. However, i feel those opportunities are drying up.

    Cons

    Outdated systems such as Lotus notes and they are not investing in new systems to align all of the lines of businesses. The investment company Jana is the largest shareholder and in Dec 2013 there were lots of layoffs since then moral has dropped and people are leaving left and right and positions are not being filled. There are also massive cutbacks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Employee in Oakbrook Terrace, IL
    Current Employee - Corporate Employee in Oakbrook Terrace, IL

    I have been working at Outerwall full-time (more than 3 years)

    Pros

    I learned a lot about how to deal with difficult managers and how to pacify micro managers. The people (with the exception of management) at this company are amazing...

    Cons

    ...too bad they were used as pawns in a sick corporate game. I only gave one star because I had to give something. Management was directed to identify "bottom performers" at their discretion and manage them out. Too bad that many of those managers were bottom performers themselves and identified bottom performers based on personal prejudice. Very messy drama-filled organization. No direction for the future and morale is in the toilet. Leadership team is completely turned over and employees were left in the lurch. Leadership members were hired to the tune of millions of dollars and employees were laid off. Many employees had to seek professional counseling to deal with the pressure and stress of working with managers who senior leaders were afraid...or didn't care to fire. Management was allowed to do nothing and dump their work on direct reports and take credit for work. HR did nothing to reprimand managers who blatantly lied on reviews even when written, concrete documentation was provided. A definite confidence killer of an organization. DO NOT WORK HERE!

    Advice to ManagementAdvice

    Not that they will listen, but...Get rid of poisonous managers and morale killing practices. The employees are what made Redbox and Coinstar great, and you have turned your backs on them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    A great company, in a time of transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Outerwall full-time (less than an year)

    Pros

    Great culture, strong and humble leadership, excellent compensation package, nice location, flexible, focus on respect and diversity

    Cons

    Organizational transformation offers both opportunity and frustration, best suited to employees who can contribute to positive change initiatives and thrive on more ambiguity than mature process and direction.

    Advice to ManagementAdvice

    Shore up some foundational areas to prepare for additional growth and innovation. Continue to build upon the many great things in place, and communicate those to employee group to raise awareness.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Smart people across the board, just not organized or held accountable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Bellevue, WA
    Former Employee - Project Manager in Bellevue, WA

    I worked at Outerwall full-time (more than an year)

    Pros

    Work/Life balance was amazing and great benefits (oddly using the Coinstar machine for free was not one of them)

    Cons

    No one was held accountable for anything. Leadership were all smart and well spoken, however they honestly had no idea what was happening below them. Company is now removing Redbox machines, has cancelled multiple lines of buiness that it had planned to launch and has slashed any future growth.

    Advice to ManagementAdvice

    Get involved with your people. Review projects and other efforts deeply on a regular basis. Ensure individuals are trained to do their jobs and stop trusting so much (weird, I know, but there is such a thing as too much trust).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Fun Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Outerwall full-time (more than 5 years)

    Pros

    Great People. Fun Culture.

    Cons

    Company does not pay to keep talent.

    Advice to ManagementAdvice

    Wake UP!

    Recommends
    Disapproves of CEO
  9.  

    Not a bad job but dont expect to get any raises worth anything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Technician
    Current Employee - Field Technician

    I have been working at Outerwall full-time (more than an year)

    Pros

    great flexibility and opportunity for advancement if you live near corporate

    Cons

    The raises are darn near useless if you even get one. Management sucks the life out of you and there is absolutely no appreciation for hard work especially when so much of management is incompetent.

    Advice to ManagementAdvice

    Pay your employees what they're worth and stop micro managing. Maybe some appreciation towards the every day employee performing would be appreciated. There is no incentive as an employee to work hard since there's no sense of appreciation or fiscal gain for hard work. All of the online career crap is useless and used to help an unhappy employee justify their existence at the company

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Growing organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Machine Support Supervisor in Oakbrook Terrace, IL
    Former Employee - Machine Support Supervisor in Oakbrook Terrace, IL

    I worked at Outerwall full-time (more than an year)

    Pros

    Work-life balance is great, lots of paid time off is awarded each pay period. Free snacks in the break room, relaxed casual dress environment.

    Cons

    No opportunity for advancement, not enough documented processes in place.

    Advice to ManagementAdvice

    Training needs to be given to all upon starting in a more formal process, so everyone starts out on the same page. Training should not change everytime there is a new class. Information may change but formalities on how it is given should not be given to some and omitted for others.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    No long-term vision for how to replace Redbox.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Oak Brook, IL
    Former Employee - Sales in Oak Brook, IL

    I worked at Outerwall full-time (more than an year)

    Pros

    Compensation was strong and operationally there is good strength in the kiosk support and service department. The company wants to do the right thing.

    Cons

    Politics, lack of accountability and lots of finger-pointing. DVD rentals are like 8-tracks and the company's plan is to harvest profit instead of trying to carve out a corner of the digital market for growth. New ventures are weak, lead by disorganized leadership who are quick to blame anybody for failure while shouldering no responsibility themselves. Relies heavily on 1 large mass retailer for revenue. If that retailer declines a product line, goodbye product line and everyone with it.

    Advice to ManagementAdvice

    Merge the silos which exist in the company. Train field service personnel to service multiple kiosks during the same trip. Don't get in your own way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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