Outerwall

  www.outerwall.com
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Outerwall Reviews

Updated August 18, 2014
Updated August 18, 2014
29 Reviews

2.7
29 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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J. Scott Di Valerio
18 Ratings

Employee Reviews

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  1.  

    Redbox: used to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Individual Contributor In IT  in  Oakbrook Terrace, IL
    Former Employee - Senior Individual Contributor In IT in Oakbrook Terrace, IL

    Pros

    The company had a generous benefits package, including a stock sharing and bonus structure for those at a certain 'grade' level and above. When I started in 2010, it was a very fun place to work while Mitch was the President of Redbox. No longer. There used to be many fun company and division events that kept the work environment lively and fun.

    Cons

    There was a huge lay-off of Information Technology talent on December 9, 2013 which gutted the organization. Those in IT who were left behind have been steadily leaving the organization. The bonus plan has been reduced. From the people I know who still work there, the atmosphere is now one of just hanging onto your job. Redbox has gone from being a fun, exciting place to be with many excited and talented people to a 'keep the lights on' environment.

    Advice to ManagementAdvice

    I'm sorry that you decided to gut the organization. Redbox was one of my favorite employers and prior to 2013 a truly great place to work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Okay company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The benefits at Outerwall are great! Great health and retirement benefits. In addition a lot of fun perks including Concierge Services, paid time to volunteer, the Passport discount card, gym membership reimbursement.

    Cons

    The Outerwall environment has become very difficult to get stuff done. The office politics are out of control. This company has become very top heavy. A lot of good or bad ideas but not enough people to get the job done. Employees are suffering to do out of control work loads. It's expected that you work at nights, on the weekends and even on "vacation". Communication is severely lacking.

    Advice to ManagementAdvice

    Focus on rebuilding trust with employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    customer service agent at the pasco, wa call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Pasco, WA
    Current Employee - Customer Service Agent in Pasco, WA

    Pros

    snacks, free movie rentals, other coworkers, medical/dental and vision is outstanding. no stock option but the 401k company matching program of 5% is a great bonus.

    Cons

    unorganized, software programs that are "farmed out" causing frequent glitches in the system and lack of employee power, little room for advancement, starting pay$10, strict attendence, poor manager support, gossip, and irrate customers that we are not given the ability to assist due to limitations within the programs. our site director quit last month and since then, what was left of the morale has plummeted, people are quitting/getting fired right and left at a pace that is high, even for a call center. very strict and judgemental upper leadership, yet half our the supervisors there are clueless and disrespectful.

    Advice to ManagementAdvice

    give us some positive feedback and assure us that this call center isnt going to close as commonly believed

    Disapproves of CEO
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  5.  

    Outerwall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Up until recently there were really great bonuses and it was a fun place to work. Lots of growth.

    Cons

    Constant leadership changes. Focus is on very short term results and investors.

    Negative Outlook
  6.  

    Low morale at company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good benefits and casual work attire

    Cons

    Cares more about what the community thinks than their own employees

    Advice to ManagementAdvice

    Spend money to help the employees do their jobs with head count and have the tools needed to increase business and quit wasting money on Nascar and social responsibility. Without dedicated employees the business will suffer.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great company. Treats all employees well and with respect. A rarity in any line of business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  Philadelphia, PA
    Current Employee - Program Manager in Philadelphia, PA

    Pros

    Great senior leadership, committed to the bottomline, while keeping the customer and the employee in full view creating a well rounded company.

    Cons

    We continue to lag behind on many technology fronts but it is getting better. All in all not many CONS to find here at Outerwall

    Advice to ManagementAdvice

    It would be great again to offer as a benefit...an employee-stock purchase program. It was taken away a few years back and many employees would love to see it returned.

    Recommends
    Approves of CEO
  8.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Technician
    Former Employee - Field Technician

    Pros

    Good benefits. Upper management is fairly good but like other top-heavy companies, a bit detached. However , they encourage input from employees. Very diverse company.

    Cons

    Raises and bonuses are non-existent. As long as you negotiate a good starting salary, you will be fine. 40 hour work weeks always ran over 50 to 80 hours

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Outerwall some good people in upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice location, still some potential with Redbox subsidiary and some of the employees who are not directors and above.

    Cons

    Too cost conscience. They fly by the seat of their pants when making decisions. Not thinking outside the box.

    Advice to ManagementAdvice

    Innovate, change culture, Perform your due diligence before you make decisions. Don't just look at the dollars and cents. Get rid of the managers that stick to the old ways.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Company in wild flex

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    Pros

    Well funded, good salaries, good hours, good co-workers.

    Cons

    It's clear after seeing internally how things were run that the only reason the company has done well to date was because they were in the right place at the right time providing the right product. That dynamic is quickly changing.

    It seems like the middle to upper management seem more interested in climbing the ladder than getting to know boots on the ground what's going on. I was surprised at the level of snobbery demonstrated at this company. I've never seen that to such a degree. I suppose that's what happens when a company grows as quickly as this did.

    The recent huge layoff was a necessary course correction, however it did cut too deep and the timing (weeks before Christmas) says a lot about the new direction of the company. It was lazily and sloppily done.

    Advice to ManagementAdvice

    Get back to your wheelhouse (kiosks) - you're still well funded for now so use it wisely. What failed could have succeeded. Continue with developing new ventures (not just the ones you have now) but do them differently by leveraging the shared services model that you started end of 2012 (you have a good hardware engineering team - grow it, utilize it). At least 2 of the axed ventures could be quite profitable but would have to be done VERY differently. Reallocate your technical spending from external to internal - build the necessary technical teams and keep them flexible and shared across the LOBs. Keep departmental empire-building to a minimum. Leverage the shared-resources model, and don't try to reinvent the wheel as you move forward.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Dramatic Change in Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  Oakbrook Terrace, IL
    Former Employee - Senior Project Manager in Oakbrook Terrace, IL

    Pros

    Good people, but they are leaving in droves. Free movie rentals, snacks.

    Cons

    Most management does not know how to deal with people. In the technical area, if you are good technically they promote you to manager. Most technical people do not have people skills and it is very apparent here.

    When the parent company felt pressure from investors to cut everything that did not make money today again, they killed projects that were potential replacements to Redbox. We all know that technology marches on and DVDs will be a thing of the past. Now is the time to do research and development on the next product(s). That is not happening. This company will not be here in 5 years.

    Advice to ManagementAdvice

    You need more people managers. Address the sinking morale before it is too late. It may already be too late.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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