Outerwall Reviews

Updated July 13, 2015
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2.9
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Recommend to a friend
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Nora Denzel
5 Ratings

Pros
  • Work/Life balance was amazing and great benefits (oddly using the Coinstar machine for free was not one of them) (in 7 reviews)

  • Good benefits and casual work attire (in 6 reviews)

Cons
  • All but 2 new ventures were shutdown (in 3 reviews)

  • No one was held accountable for anything (in 3 reviews)

More Pros and Cons

53 Employee Reviews

Sort: Popular Rating Date
  1. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Engineer in Bellevue, WA
    Former Employee - Quality Engineer in Bellevue, WA

    I worked at Outerwall full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits, inclusive culture, top notch facilities

    Cons

    Road map to innovation, new product development

    Advice to Management

    You're doing a great job


  2. Risk Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Outerwall

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Benefits. Good hours.

    Cons

    Company Management was not in touch with marketplace or employees. Business decisions made by management didn't feel like that had any input from anyone else in business.

    Advice to Management

    Listen to the employees who perform the day to day activities and see what is happening in the marketplace.


  3. Field Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician in Dallas, TX
    Former Employee - Field Technician in Dallas, TX

    I worked at Outerwall full-time (More than 8 years)

    Pros

    Pay Grade, Flexible field work schedule, health benefits are above average.

    Cons

    Difficult to meet goals. Goals which seem to be misguided as to what constitutes customer satisfaction.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Uncertain future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Outerwall

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Relaxed, casual environment, redox used to be fun

    Cons

    Leaders aren't visible, on-going change in direction


  6. inside the outerwall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Outerwall

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    benefits, work schedule and training are all great. outerwall is always making an effort to improve processes as well as keep work life balance

    Cons

    there aren't too many cons. there has been changes in some areas of leadership which makes things among the rank and file uneasy but overall if you perform then you have no worries.


  7. A company in transition but still a good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Outerwall

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits! Very rich benefits plan and concierge service. Snacks and drinks provided. Diversity is encouraged and the interactions with employees are very respectful.

    Cons

    Still working on figuring out who we are as a company; it hinders our ability to recruit new employees if we don't have a clear vision. I believe we are a company in transition and we will come out of it, it is just that we are currently in the painful part of it.


  8. Overall rewarding work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Outerwall full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    People oriented; interesting technology; good benefits

    Cons

    Lately too much turmoil in strategy and direction


  9. Helpful (1)

    Anonymous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at Outerwall full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fantastic manager, customers love the products

    Cons

    Ability to grow your career often depends on the team and manager, uncertain company future

    Advice to Management

    Continue to find ways to engage employees and help them feel confident in the future of the company


  10. Helpful (1)

    Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Bellevue, WA
    Current Employee - Vice President in Bellevue, WA

    I have been working at Outerwall full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bellevue location, time off for community support, office park offers free gym and nice walking trails.

    Cons

    redbox is a rapidly dying business and there is an ongoing cycle of budget cutting and layoffs to make up for the shrinking DVD rental industry. Everyone is on pins and needles wondering who will be in the next layoff round. Bonus payouts have been a small fraction of target for several years running. The stock plummeted when the board let go of the prior CEO in January and hasn't recovered.

    Advice to Management

    Get rid of the longer term management that has run the company into the ground and bring in a new senior executive team.


  11. Helpful (1)

    Was a good company...lost its way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Oakbrook Terrace, IL
    Former Employee - Senior Manager in Oakbrook Terrace, IL

    I worked at Outerwall full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Casual dress code. Pay and benefits are great. Work from home and flexible work arrangements. Working with a great core group of people. Redbox is a great place. People still try to work together as much as possible.

    Cons

    WAY too many layers of management. Directors who have no direct reports. Managers with no direct reports. Blatant overspending and poor decision making by leadership. Coinstar ruined Redbox. They continually took all the profits from Redbox and make completely idiotic "strategic investments". Senior leadership did a poor job communicating. Redbox comprised over 85% of the revenue of the entire company yet were punished when sales started to slow down. Coinstar execs reaped the benefits and rode the cash cow for as long as they could. In the end, it was Redbox that received the black eye...not Coinstar (or Outerwall...). Don't get me started on the whole "rebranding". Just plain dumb. No one knows (or cares) who Outerwall is. Yet another idiotic decision.

    Advice to Management

    Find a direction and stick with it. Continually "pivoting" doesn't help anyone and just adds to confusion as to what the ultimate goal is. If you make a mistake, admit it. Don't cover it up and look for people to blame



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