Outerwall Reviews

Updated September 10, 2014
Updated September 10, 2014
32 Reviews
2.9
32 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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J. Scott Di Valerio
21 Ratings

Employee Reviews

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  1.  

    Great company. Treats all employees well and with respect. A rarity in any line of business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  Philadelphia, PA
    Current Employee - Program Manager in Philadelphia, PA

    I have been working at Outerwall full-time for more than 10 years

    Pros

    Great senior leadership, committed to the bottomline, while keeping the customer and the employee in full view creating a well rounded company.

    Cons

    We continue to lag behind on many technology fronts but it is getting better. All in all not many CONS to find here at Outerwall

    Advice to ManagementAdvice

    It would be great again to offer as a benefit...an employee-stock purchase program. It was taken away a few years back and many employees would love to see it returned.

    Recommends
    Approves of CEO
  2.  

    Integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Technician  in  San Jose, CA
    Former Employee - Field Technician in San Jose, CA

    I worked at Outerwall full-time for less than a year

    Pros

    Awesome company, great management team, does what it says it will do, wish them continued success.

    Cons

    none that I can see, every project doesn't work out, that's just business.

    Advice to ManagementAdvice

    Dig deep, try to gain a personal perspective when it comes to employees, better results achieved.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Bellevue, WA
    Current Employee - Director in Bellevue, WA

    I have been working at Outerwall full-time for more than a year

    Pros

    The culture is great. Teams are collaborative with a genuine interest in improving the business. With the new CEO the executive team is top notch, diverse and the best I've worked with in my long career. They also focus on and invest in the environment, local community and giving back.

    Cons

    The systems and process need a lot of improvement; however, the management team recognizes this and are moving in the right direction - but it will take time.

    With the management team split between WA and IL, the distance and phone vs. face-to-face can be challenging.

    Advice to ManagementAdvice

    Keep moving in the direction headed. Expand the successful pilot businesses faster to off-set the slower growth of Coin and Redbox. Look for international opportunities.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Fun Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Outerwall full-time for more than 5 years

    Pros

    Great People. Fun Culture.

    Cons

    Company does not pay to keep talent.

    Advice to ManagementAdvice

    Wake UP!

    Recommends
    Disapproves of CEO
  6.  

    Not a bad job but dont expect to get any raises worth anything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Technician
    Current Employee - Field Technician

    I have been working at Outerwall full-time for more than a year

    Pros

    great flexibility and opportunity for advancement if you live near corporate

    Cons

    The raises are darn near useless if you even get one. Management sucks the life out of you and there is absolutely no appreciation for hard work especially when so much of management is incompetent.

    Advice to ManagementAdvice

    Pay your employees what they're worth and stop micro managing. Maybe some appreciation towards the every day employee performing would be appreciated. There is no incentive as an employee to work hard since there's no sense of appreciation or fiscal gain for hard work. All of the online career crap is useless and used to help an unhappy employee justify their existence at the company

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Growing organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Machine Support Supervisor  in  Oakbrook Terrace, IL
    Former Employee - Machine Support Supervisor in Oakbrook Terrace, IL

    I worked at Outerwall full-time for more than a year

    Pros

    Work-life balance is great, lots of paid time off is awarded each pay period. Free snacks in the break room, relaxed casual dress environment.

    Cons

    No opportunity for advancement, not enough documented processes in place.

    Advice to ManagementAdvice

    Training needs to be given to all upon starting in a more formal process, so everyone starts out on the same page. Training should not change everytime there is a new class. Information may change but formalities on how it is given should not be given to some and omitted for others.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Technician
    Former Employee - Field Technician

    I worked at Outerwall full-time for more than a year

    Pros

    Good benefits. Upper management is fairly good but like other top-heavy companies, a bit detached. However , they encourage input from employees. Very diverse company.

    Cons

    Raises and bonuses are non-existent. As long as you negotiate a good starting salary, you will be fine. 40 hour work weeks always ran over 50 to 80 hours

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great company experiencing most challenging period

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Outerwall

    Pros

    Great people, emphasis on values, compensation, benefits, 2 great business histories (Coinstar and Redbox), good casual environment

    Cons

    In microscope of investors, facing difficult transition from growth company to maturing business

    Advice to ManagementAdvice

    Re-invent the 5 year plan with new growth assumptions

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at Outerwall full-time for more than 3 years

    Pros

    Customers love the products - Redbox, Coinstar
    Technology organization has great people
    Great benefits and a health/wellness program

    Cons

    Confusing culture - locations vs corporate
    HR and Finance are out of touch

    Advice to ManagementAdvice

    Live the values

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Growth company striving to compete for talent with big companies in PNW

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management
    Former Employee - Management

    I worked at Outerwall full-time for more than 5 years

    Pros

    - great work environment and people...almost still small enough to be family
    - ability to grow and develop skills from great people
    - benefits are progressive and fair with many small "fringe" benefits
    - innovation and technology are two attributes that the company wants and puts effort into
    - clear strengths in operations, money handling, retail sales and business development

    Cons

    - smaller company where opportunities to grow within are not great but they do come up so not really a big deal if you can get in the door, execute well and are good at networking.
    - developing employees is often talked about but not consistently executed
    -

    Advice to ManagementAdvice

    - stick with the strategy and develop your people. the rest will follow

    Recommends
    Neutral Outlook
    No opinion of CEO

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