Overhead Door Reviews

Updated June 10, 2015
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3.2
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Dennis Stone
11 Ratings

18 Employee Reviews

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  1. Helpful (1)

    Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Troubleshooting Tech in Lewisville, TX
    Former Employee - Troubleshooting Tech in Lewisville, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Worked int he customer service call center. It was a good job during college but evenually you will burn out and the job becomes boring.

    Cons

    non- stops calls and a lot of people are confused because the product is bad or the instructions are bad.


  2. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lewisville, TX
    Current Employee - Customer Service Representative in Lewisville, TX
    Recommends
    Neutral Outlook

    I have been working at Overhead Door full-time (More than a year)

    Pros

    Flexible work schedule ..great peoppe..decent pay for a call center

    Cons

    Little room for growth after the level 2 position..bad management..very high turnover rate..people come and go everyday.

    Advice to Management

    Train everybody in a consistent way and make them feel part of the team more.


  3. Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lewisville, TX
    Current Employee - Anonymous Employee in Lewisville, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Overhead Door part-time (More than a year)

    Pros

    The company is well established in it's industry, so they have some negotiating power.

    Cons

    The atmosphere in the building is very bleh. It feels very much like a stuffy office. Not very inviting.

    Advice to Management

    Bring more excitement to the office. Maybe a more homier break room, or better employee engagement.


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  5. Rewarding career with great compensation and benefits.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Technician in Lewisville, TX
    Current Employee - Customer Service Technician in Lewisville, TX
    Approves of CEO

    Pros

    Professional upper management and great peers make Overhead Door a great place to work. Overhead Door core values provide a structural foundation for learning and career development.

    Cons

    Lower level management is not supportive of team members. I've witnessed supervisors ridiculing employees and at times were down right rude. Lying and making derogatory comments about upper management. Demanding respect and showing favoritism to the under qualified who stroke the ego.

    Advice to Management

    Failing to display professional behavior in the work environment does little for department moral. Remind lower management that a great team starts with an excellent leader. Anyone can be a "boss". Leadership is encouraging, inspires team members and supports growth. Lower supervisory roles could benefit from an evaluation.


  6. Helpful (2)

    "Steady work and good people"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lewisville, TX
    Former Employee - Anonymous Employee in Lewisville, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Overhead Door full-time (More than a year)

    Pros

    Compensation & benefits were great. I also enjoyed the team-work environment with my co-workers.

    Cons

    The technology (software) is not advanced at all. Management doesn't communicate very well. No room for personal growth within the company. Many are complacent at the company and aren't receptive to change.

    Advice to Management

    Know that the legacy of your product, familiarity of your brand and quality of your product speaks for it self. You all just need to formulate teams that truly believe in the brand and want to push the company forward in the new age.


  7. Helpful (1)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Lewisville, TX
    Current Employee - Senior Product Manager in Lewisville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overhead Door full-time (More than 8 years)

    Pros

    Excellent outlook, clear vision, strategic, well defined short term and long term goals

    Cons

    Multiple brands and channel makes it challenging.


  8. Helpful (1)

    Easily the worst company I've worked for. I recommend AVOIDING!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Lewisville, TX
    Former Employee - Call Center Representative in Lewisville, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Overhead Door full-time (More than a year)

    Pros

    It pays a rate of 11 per hour which is decent for low-skill entry level in DFW. It seems like there are some opportunities for growth if you are on the right-side of the bullish management. Free coffee and water. Decent facility. It's the type of place that's good for people who just want to clock 40 hours and not care too much about their work environment.

    Cons

    The call center leadership is stacked full of power-junkies and insecure control freaks -- from the manager to the supervisors. I personally didn't have any negative run-ins but seeing the way they would coordinate to 'get rid' of people on their bad side was something that just didn't set right with me. It was difficult to watch and it was the reason I ended up leaving.

    Advice to Management

    Start over with call center leadership and cultivate a culture of accountability where supervisors aren't allowed to bully, leverage against and harass their own employees.


  9. Company Culture Is Old School

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lewisville, TX
    Current Employee - Anonymous Employee in Lewisville, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Overhead Door full-time (More than a year)

    Pros

    Employees overall are wonderful. Benefits and pay are pretty good.

    Cons

    "Powerful People" mantra is nothing but talk. It's the most micro-managed company I have ever encountered. It's a very WASP environment. Culture is stuck in the 80's.

    Advice to Management

    Walk your talk. YOU selected and hired the employees of Overhead Door. Have enough faith in your hiring decisions to give your people the power to make their own decisions and do their jobs.


  10. Helpful (2)

    Factory

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lewisville, TX
    Former Employee - Customer Service Representative in Lewisville, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Overhead Door full-time (More than a year)

    Pros

    They give you hour lunches if your full time.

    Cons

    Everything else. Micromanaged. Aggressive and rude supervisors.

    Advice to Management

    Realize that this is a dead end job and stop trying to sell it for more than it is.


  11. Helpful (3)

    Lots of Promises and Poor Delivery

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Division Management in Lewisville, TX
    Former Employee - Division Management in Lewisville, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Overhead Door full-time (More than 3 years)

    Pros

    Below the executive level, it's a great group of people. Nice, friendly and absolutely want to do the right thing for customers and each other.

    Cons

    They tout nice bonuses, but you don't find out until you're in that their bonus has only paid once in 10 years!!!!! The senior leadership is disconnected and apathetic toward the workforce. They sit in meetings week in and week out counting their money, but none of them have a clue how the business runs or how to improve it. As an example, they wouldn't agree to a 25 cent per hour increase for factory workers, but at that same factory they spent over 1.5M in expedited shipping because they can't forcast and don't want to carry any inventory of parts. Stupid. They espouse values, and print them and put them all over the walls, but do not abide by them or believe in them....especially when it comes to respecting their employees and treating people with dignity.

    Advice to Management

    You're too old and stodgy....time to retire and get out of the way.



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