Overstock.com Reviews

Updated April 24, 2015
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3.2
452 Reviews
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Recommend to a friend
Approve of CEO
Overstock.com Chairman and CEO Patrick M. Byrne
Patrick M. Byrne
365 Ratings

Pros
  • Just like some of the other reviews mention, there is a great work/life balance here (in 32 reviews)

  • They pay well and the work environment is very diverse and accepting (in 27 reviews)

Cons
  • Previous reviews on here are obviously from within the company and upper management (in 31 reviews)

  • Senior Management - CEO and current President - have no interest in building a profitable business (in 17 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Helpful (1)

    Great place to build your resume and find a home!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Overstock.com full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There's a lot of opportunity to innovate and be recognized if you are willing to put in the time. You get a good vibe at Overstock that you don't get at other companies. It could be because the people like each other and generally enjoy coming to work. It could also be because the CEO and President care as much about people as they do about growing the business. Either way, it's a great place to find a home.

    Cons

    Too many special projects can be overwhelming at times.

    Advice to Management

    Take time to enjoy the wins.

    Overstock.com Response

    Apr 22, 2015SVP Human Resources

    Couldn't agree more! So many of our associates have wonderful stories of starting in Customer Care or the Warehouse and working their way into a career in Marketing or Merchandising. So much ... More

  2. Helpful (2)

    Senior Demand Management Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Demand Management Analyst in Cottonwood Heights, UT
    Current Employee - Senior Demand Management Analyst in Cottonwood Heights, UT

    I have been working at Overstock.com full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    I enjoy working with my co-workers, analyzing data, and building tools in Excel to make work easier. I enjoy the atmosphere and flexible hours to work here

    Cons

    Work life balance started out great, but they are starting to put more and more on us and sometimes it is harder to balance it.

    Advice to Management

    Overall my management is good. We get along and they can come to me if they have questions.

  3. Helpful (12)

    I wish Glassdoor would audit for fake posts (From Overstock)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Salt Lake City, UT
    Current Employee - Analyst in Salt Lake City, UT

    I have been working at Overstock.com full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    A paycheck. You work with genuinely good people (most of the time) on challenging work. 401k.

    I would encourage everyone to see how "Helpful" a post is. You can tell which ones are fake (that have no or very little "Helpful" counts).

    Cons

    The fake posts on here really shows how fake this company is. Our president wants to talk about "soul" when half of the advancement in the company is the result of nepotism. Find the people that are related to her and see how competent they are. You can't really complain to HR about this, because they don't care. Soul, ha.

    Advice to Management

    Why give advice to deaf ears?

    Future Overstock Management (one day hopefully), please learn from the mistakes of your predecessors.

    Overstock.com Response

    Apr 22, 2015SVP Human Resources

    Thanks for your post. I think it's important to note that no one writes fake posts on behalf of the company and as a member of HR/People Care, we would welcome a chance to hear your concerns ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (24)

    Never waste a good opportunity to learn from a bad leader.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Overstock.com full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The EMPLOYEES at Overstock has to be the biggest pro. I've made some of my best friends here and that's pretty cool. Most employees have a passion for the work and really want to see the company succeed.

    Cons

    It is currently being run by someone who is out of her league. She has done some great things in the customer service department and it is one of the best in retail. Kudos to her. That being said, there is nothing else of major consequence she has accomplished since (10 years ago) and she has hung her entire career on that one win.

    She is a bully and will humiliate employees regularly to deflect her inadequacies. Just when you think you've reached the bottom of her craziness, there's a crazy underground garage.

    The leadership definitely has an immature, high school feeling about it. If you're not in the 'in-crowd', it makes for an unstable work environment for sure.

    The common theme here, is that people love who they work with, but they don't like who they work for.

    Advice to Management

    The vision seems to be poorly tangled around juvenile, smart-ass comments in company stand-ups rather than any real business strategy. I guess that's the definition of SOUL?

    Find someone who actually understands and can clearly communicate the basics of business and our strategy. We need someone who can be the leader of a world-wide, publicly traded company. We used to have that, but those days are long gone. I'm surprised the board and shareholders are ok with this.

  6. Helpful (8)

    I Like It Here But Live in Constant Fear

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Overstock.com full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    If you get into a good department with nice people, it can be a great job. The 401(k) is really good, and they recently made an effort to start paying everyone above industry average, so pay isn't as sad as it was 5 years ago.

    Cons

    I worry a lot that I'm going to get transferred to a department where I wouldn't want to be. There's a microscope on certain departments, and it gets a little intense, and sometimes it seems like people in those areas are fired or reprimanded for arbitrary reasons.

    Advice to Management

    Focus on improving the areas of the website that are the things we brag about the most. Weird projects that come out of nowhere and suddenly become important just waste everyone's time. We should be focusing on the backbone of the business.

  7. Helpful (4)

    The company culture is not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative LTL in Salt Lake City, UT
    Current Employee - Customer Service Representative LTL in Salt Lake City, UT

    I have been working at Overstock.com full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I enjoy this job because of the opportunities that are available. I remember in training were always told about the fun nature of the company and that it's the happy employees that equal the success of overstock. We have fun things, like tie dye this week, but unfortunately there's no way I will be able to participate because of my work load. My department is tiny but we have the most work out of everyone. I'm a part of this group because I work very hard.

    Cons

    I feel like the people in my department are under paid for doing 3xs as much work. Management wonders why the moral in my department is often low, well we have tons of work, not enough employees to do it and then we get in trouble because we are so behind. I feel this is an uphill battle with no end in site.

    Advice to Management

    We keep asking for more people and it sounds like we may be getting a few next month, but I'm confident it won't be enough. I also think we should all be reviewed for a raise. The amount of work that is being asked of us will be more likely get done with added incentives :-)

  8. Helpful (16)

    Once great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at Overstock.com full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    + Best dev organization I've ever worked with.
    + Great place to learn and grow. I had some great mentors there.
    + Good technology. Java shop. Open source. If your skills stagnate during your time at Overstock, it's your own fault.
    + Amazing how much dev, and dev ops, gets done given how small they are! I've worked with far larger, far wealthier companies who couldn't get a fraction of the work done.
    + Dev has a can-do attitude. Whereas at other employers, they’ll say “This is hard so we can’t do it” at Overstock they’ll say “This is hard. But we are going to do it.”
    + Two dev locations in the valley, northwest and southeast, may give commuters and homeowners some choice.
    + In the dev organization, mostly good managers. With one exception, the managers I reported to in my years there were good to great.
    + Flexible environment in an intelligent way: flexible hours when the work is getting done, bluebird ski mornings, focus on better software not more expensive suits.
    + Benefits are better than market average.
    + Overstock has not offshored their internal support, as so many others have foolishly done. The support is right there onsite, and they are good at their jobs. So when a monitor dies or a cooling fan stops spinning or whatever, they can get you back to work quickly.
    + Good corporate citizen: support for mass transit and ridesharing, involvement in food drives and the like, blood donations, local artisan sourcing, Mainstreet program....

    Cons

    - At some points a surprisingly juvenile corporate culture. In a morning meeting I observed some behavior that, frankly speaking, grown men should not be doing at work.

    - Inexcusably disrespectful to some employees. New hires don’t have a desk or a working computer for days. I had no workspace for weeks and walked around in search of an empty sofa in a corner or a desk of someone out sick. Ridiculous! This is just incredibly rude. I would never treat my employees like this. Inexcusable.

    - Years ago someone posted something like "They promote people they like whether they're good for the job or not." I wish I could say I knew this was false.

    - Recently a number of people have posted stories about the company's nepotism problem. I wish I could say I knew this was false.

    - During my last two years there I witnessed a steady departure from Agile, so if Agile is important to you, keep looking.

    - The company is in some ways very disorganized and still immature, so if a more organized and more professional work environment is important to you, keep looking.

    - Overstock was no longer a meritocracy by the time I left, so if you want to work in a meritocracy, keep looking.

    - The bonus program is an annual exercise in excuse-making, so make sure you are completely content with the base salary offered. What bothers me more than the money is the pattern of excuse-making. I never considered a bonus to be a right. But I expected the leadership above me to have integrity.

    - Inconsistent and arbitrary application of its own published policies.

    - Overstock hires the best and brightest technology workers anywhere, then forces them onto some ridiculous, harmful projects, then ignores repeated warnings, then blames the wrong people for the outcome.

    - Overstock has suffered from self-inflicted wounds. In my years there, I witnessed Overstock bow down to unimportant partners, and say "Gee thank you for telling us how we should run our business." Overstock has no problem firing its own employees at the drop of a hat. But they bow down to these partners, some of them a fraction of Overstock's size, and even when it puts Overstock at risk! Sometimes it seems like they just can't say no to these guys. And sometimes it seems like they don't understand or don't care that some of these relationships are actually contrary to Overstock's interests.

    - Warning: Have your own lawyer review the non-compete and advise you before you sign it. Overstock will tell you it's normal. It's way outside industry norms. That Overstock leadership keeps claiming it's normal isn't helping their cause.

    - Speaking of the non-compete, Overstock is supposedly, and publicly, committed to the free market, as they should be. Why then does Overstock resort to coercion in the labor market? And it is concerning that a company that supposedly respects its employees must resort to threats and bullying. That's not how respect is shown.

    - New hire orientation begins with a moving speech by the CEO in which he tells newbies they'll be fired for lying. Great start. Too bad truth-telling in this company can get you into trouble.

    - The physical plant, the workspaces and such, was in desperate need of reinvestment when I left. Broken furniture etc. Slumish. Unprofessional. This was very noticed when I arrived at my new employer, just how much of a dump I had come from. My new employer did ten times more to create an efficient, clean, safe, condusive work environment.

    - Despite many statements to the contrary over many years, Overstock remained an English-language, American-centered company. OK. Everybody has to start somewhere. But that’s not a long term winning strategy. And they should just stop talking about international markets if they’re not serious about it.

    - Managers are not always empowered to reward their high performers. Worse, managers are in some cases actively blocked when trying to do right by their high performers.

    Advice to Management

    There are people who have knowingly passed up to you falsified data in order to advance their own interests and/or push others down. You need to do to them exactly what you said you would do in the new hire orientation. This kind of behavior deserves one response from you: punishment.

    Some of these partners are ripping you off, or putting you at risk, and deserve nothing but to be drop-kicked. And don't forget, you already have great teams in house who could do the work better without risk.

  9. Helpful (1)

    Merchandise Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Overstock.com full-time

    Pros

    Great atmosphere and a breath of fresh air

    Cons

    Only the cons that you create

  10. Helpful (6)

    Great People, Great Technology, Questionable Leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee
    Former Employee - Employee

    I worked at Overstock.com full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    - During my time with Overstock.com I worked with many exceptionally intelligent and capable individuals.

    - Overstock.com is willing to experiment and embrace new technologies.

    Cons

    - Management is a mixed bag. There are a number of bright, capable leaders but there is also a large contingent of petty, bullying, incompetent and political leaders.

    - There is tolerance of a political culture that allows nepotism while encouraging/rewarding bullying.

    - Significant (and often ill-advised) changes are introduced to projects causing a lot of waste & unnecessary "emergencies".

    - Crippling fear of involuntary transfers to alternate departments or job roles. It happens, and it happens a lot. Reorganizations are regular, extreme and often chaotic.

    - Turnover. Too many of the best resources at Overstock.com leave, and a lot leave because of the toxicity within the company that seems to be spreading. New ones always come in, but the internal turnover and knowledge retention cannot be cheap, easy or efficient.

    Advice to Management

    Clean house. There is a lot of incompetence & petty behavior among the executives, and this should not be tolerated. It breeds a toxic culture and drives capable people away. There always has been a political branch on the overstock tree, and lately it seems to be gaining a lot power.

    Patrick: Take charge & right your ship.

    Focus on your competencies. Don't be distracted by every copycat initiative that's going to save the company.

  11. Helpful (11)

    Amazing Employees - Terrible Senior Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Overstock.com full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The people are some of the best i've ever worked with - smart, hardworking, collaborative and just generally fun.

    Cons

    The office politics are out of this world. It feels like high school. So much drama, with a total "in crowd" feeling among the executive team. If you're not adored by one of the execs, you're probably not going to move up in the company. If you say the wrong thing to one of them, you're out.

    HUGE impactful company decisions are made on a whim, and the employees are left to scramble and pick up the pieces. The majority of employees work REALLY hard and aren't recognized for that effort, or paid competitively, for that matter.

    Advice to Management

    Pay attention to the amazing work ALL of your employees are doing, not just the two or three that you have on a pedestal. Stop using fear-based management techniques. You're never going to get a truly collaborative and innovative work environment if your employees are afraid to bring forth their ideas or disagree with your outrageously outlandish ones.

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