Overstock.com

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Overstock.com Reviews

Updated August 8, 2014
Updated August 8, 2014
399 Reviews

3.5
399 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Overstock.com Chairman and CEO Patrick M. Byrne
Patrick M. Byrne
340 Ratings

Review Highlights

Pros
  • Just like some of the other reviews mention, there is a great work/life balance here (in 28 reviews)

  • They pay well and the work environment is very diverse and accepting (in 26 reviews)


Cons
  • Previous reviews on here are obviously from within the company and upper management (in 29 reviews)

  • Senior Management - CEO and current President - have no interest in building a profitable business (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overall, but not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    -Great environment
    -Great work-life balance
    -Easy to approach Management

    Cons

    -Not as structured
    -Lots of last-minute changes that affect a lot of people

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Up and coming company that values innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Innovation
    Flexible work schedule
    Great people

    Cons

    Low compensation
    Changing priorities
    Not enough staff

    Advice to ManagementAdvice

    Promote from within more
    Focus on consistent goals
    More perks

    Recommends
    Positive Outlook
    Approves of CEO
  3. 8 people found this helpful  

    Don't get your hopes up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer
    Former Employee - Software Developer

    Pros

    Just like some of the other reviews mention, there is a great work/life balance here. The devs there tend to be pretty sharp and easy to work with. The project manager's I worked with were also great to work with most being industry vets. The IT side of the company seemed to be the most solid part of the company by far.

    Cons

    I'm more or less writting this review in response to the one left by "a company leader" on June 14th. The condenscending and belligerent response is something you will come to expect when dealing with senior management there. The CEO seems to be the genuine article and does seem to want to build a great company with real values. He's a big believer in the transparency offered on glassdoor and has urged employees on a number of occassions to get on here and leave their feedback about the company. So a lot of these reviews are essentially the complaints you hear around the office that never get dealt with and former employees are hoping that Patrick will see their comments and make changes to save what could be an amazing company.

    Think about what this leader is saying in regard to "sidelining" managers and departments. They've basically come out and admitted that the reviews stating that the executive team is hostile and difficult to work with are true. I don't have an MBA but setting up a separate DEPARTMENT to undermine the work of another seems to be hostile and just plain dumb. What makes this statement even more bizarre is that it is a well known fact that people there get fired all the time for reasons that have nothing to do with their performance so it should be a given that they would be terminated if they weren't cutting mustard.

    Think about it this way...there is a senior executive there who has left a public message here riddled with spelling and grammatical errors claiming that any ex employee's who leave negative feedback need to go to a support group. WTF??? In the very next sentence they bemoan the fact that they aren't firing enough people and anyone who has a "bad attitude" should just leave because slavery has been abolished. Are you starting to get the picture?

    Advice to ManagementAdvice

    Figure out how to bring stability to your middle management layer. I can't tell you how many people I've seen land a promotion to some seemingly important role only to turn around and leave or be fired within 6 months. How demoralazing is it to see that from a co-workers perspective? Check out the review from July 1st from a former Director to see how this impacts the people there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Buyer  in  Salt Lake City, UT
    Current Employee - Associate Buyer in Salt Lake City, UT

    Pros

    This company takes care of their employees and is the most positive office environment!

    Cons

    The salary is lower but they make it up in all the benefits they provide.

    Advice to ManagementAdvice

    Be open to new ideas and management strategies.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Great people, great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Easy going atmosphere, but people are serious about doing a great job. Easy to set your own schedule, as long as you get your stuff done everyone was happy. Good team atmosphere and people are very caring.

    Cons

    Pay was good but not great. If you don't like foul language you might be offended daily depending on the team you are on. Some of the upper management seemed unstable.

    Advice to ManagementAdvice

    Keep up the great benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good opportunities, good benefits, good company overall to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    Good flexible work environment, good benefits, fair compensation, challenging work, good opportunities to move around in the company. Overall a good company to work for.

    Cons

    Many competing and changing priorities. Some of this is warranted given the nature of online business but this could be managed better.

    Advice to ManagementAdvice

    Company needs an overall strategic focus.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 11 people found this helpful  

    Great place to learn ecommerce. Dangerous place to build a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Salt Lake City, UT
    Former Employee - Director in Salt Lake City, UT

    Pros

    Overstock is the last of a dying breed. It is the last broad-line etailer left that makes all of its money from e-commerce. While Ebay and Amazon make most of their profits from enterprise products, Overstock soldiers along making every dollar selling sheets, shoes and DVDs. As a result, you have to be good at etail because that's all there is at Overstock. And there are / were some good employees that know it well. Working at Overstock will help you learn ecommerce inside and out.

    Cons

    Senior Management - CEO and current President - have no interest in building a profitable business. There is a strange desire to follow a dream that will never come to fruition. Unlike Amazon's CEO, who is an engineer and a "doer", Overstock CEO is a philosopher, so majority of strategy or ideas follow the path of philosophy - words, but no clear actions. There is no real strategy, no real interest in pursuing a clear path to long-term profitability. The goal is to play in any sandbox the CEO is interested in - its a fun game for him, and he doesn't care because he has inherited hundreds of millions from his father. Executives who oppose this approach are terminated or pushed out. During my time there I saw some of the best leaders and executives walked out the door for opposing the CEO in even the most subtle ways. Pay is relatively low - it is Utah, so people are willing to take a cut to work there. Work-life balance is amazing - no reason to work hard when there is not real incentive to deliver results, or your own projects are killed. Politics are rampant - but they are easy to understand - they all center around doing exactly what the CEO and President say, no matter how inane.

    Advice to ManagementAdvice

    Not much to say. I don't think management really cares - CEO and President have all their comp coming outside of Overstock, so driving long term profitability, value and employee satisfaction is not interesting to them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I love the people at Overstock.com.

    Cons

    Not much room for advancement

    Recommends
    Approves of CEO
  10. 4 people found this helpful  

    Too much firefighting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Technology  in  Salt Lake City, UT
    Former Employee - Information Technology in Salt Lake City, UT

    Pros

    Occasionally they will spring for a pizza party or similar lunch. To compensate for 60 hour weeks.

    Cons

    Where is the long term strategic planning to match up with day to day operations? This place is always changing, there is a real lack of fire prevention activities.

    Advice to ManagementAdvice

    Lay off the 'social conscience' stuff as it creates a hostile work environment, regardless of the "it's for a good cause' aspect.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    I enjoyed a very organized and effective training program. I achieved 90% Quality Satisfaction and was promoted quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT

    Pros

    Table Tennis at SLC headquarters. A very large friendly team, fun games and prizes, excellent training, company ethics, great brand reputation, great customers, upper management was supportive, encouraging and available, CEO, Patrick Byrne is cool and inspiring. He threw a large party for us, good pay, and great work environment.

    Cons

    The location in Salt Lake City is quite bland, very strict and timely regarding clocking in and out for breaks and such. You spend a lot of time with your co workers so I remember clashing with one of supervisors and it led to me quitting the company.

    Advice to ManagementAdvice

    Upper management is doing great. Thanks for making it a safe, healthy and prosperous environment.

    Recommends
    Positive Outlook
    Approves of CEO

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