P.F. Chang's

  www.pfcb.com
  www.pfcb.com

P.F. Chang's Reviews

Updated December 21, 2014
Updated December 21, 2014
300 Reviews
3.4
300 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
P.F. Chang's Chairman Co-Chief Executive Officer Richard L. Federico
Richard L. Federico
115 Ratings

Review Highlights

Pros
  • Also pretty good money for not having a B (in 17 reviews)

  • Good work environment, good cliental, consistently busy, ability to move up, flexible schedule (in 14 reviews)


Cons
  • Low pay,Lots of gossip,long hours without a break,other hostess are lazy (in 12 reviews)

  • Work/life balance is a struggle here, but that goes with the industry (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PF Changs Server in Austin, TX
    Current Employee - PF Changs Server in Austin, TX

    I have been working at P.F. Chang's full-time (more than an year)

    Pros

    great atmosphere, management is supportive and team players

    Cons

    personal growth, sometimes management are not all on the same page.

    Advice to ManagementAdvice

    thank you for being supportive of your team and always willing to help!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Not bad. Favoritism runs this place at times.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at P.F. Chang's

    Pros

    Flexibility. Cool staff. Free food. Good atmosphere.

    Cons

    Incompetent management. Sometimes managers don't have a clue on what they are doing.

    Advice to ManagementAdvice

    Try to advance people that actually deserve it.

  3.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PF Changs Server in Tampa, FL
    Former Employee - PF Changs Server in Tampa, FL

    I worked at P.F. Chang's full-time (more than 3 years)

    Pros

    Busy, fun, great managers, flexible schedule, great coworkers, good tips

    Cons

    Open til midnight, busy and hard work.. Very fast paced

    Advice to ManagementAdvice

    Favoritsm

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Easy to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PF Changs Server in Wauwatosa, WI
    Former Employee - PF Changs Server in Wauwatosa, WI

    I worked at P.F. Chang's part-time (more than an year)

    Pros

    Under the right management, great place to work. Met lots of friends.

    Cons

    Managers really need to have a thorough hiring process.

    Advice to ManagementAdvice

    Consider your employees when finalizing on uniforms.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    I wouldn't recommend Dedham.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wok Cook in Dedham, MA
    Former Employee - Wok Cook in Dedham, MA

    I worked at P.F. Chang's full-time (less than an year)

    Pros

    Hours when you get them.

    Cons

    Being treated like your an idiot over small correctable mistakes(such as a dish that was to go but accidentally played for In-house.Certain chefs acting dramatic and slamming stuff around when they get upset. Real negative attitude for most of the employees who work back of house. Improper training or lack of,Throw you a wok book and expect to to know everything immediately. Being questioned as if your in an interrogation. Work 2-3 doubles in a row with no break or even a chance to eat. There's something not right with the place as the turnover rate is insane but it's rather simple solution. Stop treating your employees the way you do.

    Advice to ManagementAdvice

    Chefs need to stop treating their employees like they are all idiots and maybe the turnout rate won't be so bad.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Location Dependent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PF Changs Server in McLean, VA
    Former Employee - PF Changs Server in McLean, VA

    I worked at P.F. Chang's full-time (more than an year)

    Pros

    They offer a flexible schedule and an employee meal discount. Plus at the start and end of every day they would make a family meal.

    Cons

    Management excellence is not consistent across locations. This has an impact on morale. You'll have some managers who value employees for the people that they are. Then, you'll have some that are more concerned about numbers that they forget how important high morale can be to increasing profitability.

    Advice to ManagementAdvice

    If a server comes to you needing assistance it means a guest needs assistance so stop jabbering table side with guests that most likely would prefer you'd go away.

    Positive Outlook
    No opinion of CEO
  8.  

    Good money, hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server Trainer in Palo Alto, CA
    Former Employee - Server Trainer in Palo Alto, CA

    I worked at P.F. Chang's full-time (more than an year)

    Pros

    If you want to work they'll put you to work. I was working six days a week and three or four of those days were doubles. Tips are decent.

    Cons

    When you work a double you're there for at work almost all day. So work becomes your life. Rich snobs can ruin your day. Always different managers. Went through three OPs in a year.

    Advice to ManagementAdvice

    Stay longer than a year.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great training but hard to get ahead financially

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in La Jolla, CA
    Former Employee - Server in La Jolla, CA

    I worked at P.F. Chang's part-time (more than an year)

    Pros

    Great training and teamwork structure.

    Cons

    Too many servers on the floor during lunch shifts resulting on average $30-40 in tips. I would say 3-4 times a week I would get cut from the floor after being at work for only 2 1/2 hours. This restricts servers from making any kind of decent living or ability to commit to a second job.

    Advice to ManagementAdvice

    Only the closing servers usually make decent money. 25 servers for a lunch shift is way to many.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Love / Hate Relationship.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager
    Current Employee - Restaurant Manager

    I have been working at P.F. Chang's full-time (more than 3 years)

    Pros

    I've worked at two separate locations, and both of them showed just how close the staff is. Everyone is really good friends and have a good time at work together. Compared to other restaurants I've worked at, the "front of house vs back of house" friction is almost non-existant. They take pride in their Training Program, and even use Certified Trainers to travel the world and open new locations.

    Cons

    Working as an hourly employee is fun, but nothing really differentiates PFCB from any other chain restaurant. Once you get promoted into management, you are completely taken advantage of. I was 100% team PF Chang's until I got promoted. 60 hour work weeks are totally normal, and you get grief from upper management if you make comments about the working conditions. You never get a lunch break, unless you sneak food into the office while doing paperwork or reading emails, and if the restaurant stays busy then you can't leave. It's great experience because once you've managed PF Chang's you can literally do anything.

    Advice to ManagementAdvice

    PF Chang's is supposed to embody the "Better World" but that is only true until you become a manager. The turnover rate is incredibly high because the pay is low, the hours are high, and there is never any positive feedback. I think if managers felt more appreciated for putting PF Chang's as a priority over family, life, etc then it would make a huge difference. Maybe allow for little things like holiday parties to boost morale, or saying a simple "thank you" to your staff that has commited to pouring their entire life into Chinese food.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Great coworkers and flexible hours

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at P.F. Chang's

    Pros

    Flexible hours and busy a lot so you can make money serving, just need to put in the hours you want. New management team which cares for the employees and asks if you need help with anything and really cares, and just needs another month or two to get things rolling in a good direction. Aces in places, so if you work hard you can get the hours you want.

    Cons

    Not every co worker likes to do their side work but that happens. New management still making new decisions that you'll have to be patient for another month or so.

    Advice to ManagementAdvice

    Nothing really just keep focused on how you want things done and keep listening to employees for small tweaks that may help

P.F. Chang's Photos

The "trio" sauces that servers use to make their special sauce at your table

+ Add Photo

Work at P.F. Chang's? Share Your Experiences

P.F. Chang's

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.