PA Department Public Welfare

www.dpw.state.pa.us
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PA Department Public Welfare Reviews

Updated May 18, 2015
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14 Employee Reviews

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  1. filled

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Income Maintenance Caseworker in New Castle, PA
    Current Employee - Income Maintenance Caseworker in New Castle, PA

    I have been working at PA Department Public Welfare full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    working for the state government gives you a sense job security very flamboyant group of people and very diverse. Very relaxed environment just get work done. Co workers randomly help one another with system difficulties coworkers are great! Very supportive of one another.

    Cons

    to many people complain about management instead of just doing what is required. Heavy caseload Computer system goes down a lot and erases your work.

    Advice to Management

    be more hands on. Find out from workers what is and is not working and have resolutions. Discipline disgruntled employees who disrupt work environment. To many things brushed under the rug.


  2. Management only promotes employees who are family or friends.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Income Maintenance Caseworker in Lancaster, PA
    Former Employee - Income Maintenance Caseworker in Lancaster, PA

    I worked at PA Department Public Welfare full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Working with the clients and having the ability to help clients become self sufficient. Providing referrals to other outside agencies.

    Cons

    If you are bilingual the chances of getting promoted are very slim. They usually won't promote you because they are short on bilingual caseworkers.

    Advice to Management

    Treat everyone equal.


  3. Well paid but paid the price.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional in Polk, PA
    Former Employee - Professional in Polk, PA

    I worked at PA Department Public Welfare full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great insurance for you family. Amazing individuals to care for. Mostly wonderful hard working personnel. Great wage, vacation and holiday pay.

    Cons

    The system is 20 years behind for care taking. Administration spends more time hiding their faults and they spend more time targeting innocent hard working personnel. Training programs are nonexistent, a paper is passed from shift to shift to read and you're expected to sign it that you read it, you sign it and when something happens then that paper is brought out that you knew it. No testing or followup to see if you truly comprehend the information. Potential to be permanently injury due to the fact employees have no way to protect themselves with aggressive persons.

    Advice to Management

    Talk to your employees. Appreciate the fact that they are working daily with the potential for injury and accept the mistakes that you make instead of headhunting.


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  5. It is the DPW. Some take advantage, and some don't

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PA Department Public Welfare

    Pros

    Great benefits, good hours. Get to help others. Holidays off. Decent pay. Most of the other emplloyees are really great to work with.

    Cons

    There is almost no communication between bureau's. And often are not told about changes in policies until after they have been implemented. Difficult when outside organizations know more about what is going on that you.

    Advice to Management

    Be more transparent


  6. Adequate Staffing, Very Good Benefits, Poor Working Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Service Aide in White Haven, PA
    Current Employee - Residential Service Aide in White Haven, PA

    I have been working at PA Department Public Welfare full-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The work is with mentally handicapped adults and assisting them with activities of daily living, such as dressing, eating and bathing. The state employee benefits are very good, with good health insurance, decent pay, generous time off and a union, ASFME. There are opportunities for advancement, especially for hiring for positions that are posted within the facility.

    Cons

    The administration is only concerned about the residents and have no regard for the staff. Over the past 2 years, there have been multiple new admissions of clients that are violent - they have been admitted straight from jail. Many, many employees have been seriously injured by these residents. There is no safety plan in place for response to violent outbursts. The staff has attacked physically - punched, kicked, knocked unconscious, spit at, had rocks, shovels, glass thrown at them and worse. White Haven Center is a "restraint-free facility", so no physical or chemical restraints are allowed, even when the safety of the residents and the staff is in jeopardy.

    Advice to Management

    It is not illegal to restrain a person if they are at risk of hurting themselves or someone else. These new violent offender admissions are dangerous and the danger they pose needs to be addressed.


  7. Helping those in need

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Income Maintenance Case Worker in Pittsburgh, PA
    Current Employee - Income Maintenance Case Worker in Pittsburgh, PA

    I have been working at PA Department Public Welfare full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It's quite satisfying when you are able to help someone who truly needs it. It is equally as satisfying to shut off benefits for others when they don't follow the rules.

    Cons

    Impatient clientele can often lead to unpleasant conversations. Training process has the tendency to get bogged down in details.

    Advice to Management

    Streamline training.


  8. Direct Caregiver

    Current Employee - Direct Caregiver
    Current Employee - Direct Caregiver

    I have been working at PA Department Public Welfare full-time (More than 3 years)

    Pros

    Can help family members recover in own home and provide services needed at a personal level

    Cons

    No health insurance and no overtime pay

    Advice to Management

    Find solutions to compensate employees who are Direct Caregivers to Family members is the State Of PA


  9. Helpful (1)

    A do more with less mentality while management does nothing to improve any workflow process.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Income Maintenance Case Worker in Wilkes-Barre, PA
    Current Employee - Income Maintenance Case Worker in Wilkes-Barre, PA

    I have been working at PA Department Public Welfare full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The benefits package for the state is hard to beat. IMCW is an entry level position that can lead to other lateral transfer possibilities within the Commonwealth.

    Cons

    Caseworkers are tasked with complex work projects; however, lack the ongoing training to perform it properly - this is evident by the amount of QC errors that occur yearly. Training is mostly delivered through a web-based format and there is no instrument available that truly checks on the employee's learning ability. The training program looks like nice wallpaper; however, it lacks the walls and foundation to really hold it up. Management takes no interest in mentoring employees. Managers seem to take on the duties of the Executive Officer (who is responsible for that office) since they will try to manage and disseminate information to workers who not under their direct supervision. There is a lack of organizational identity and the employee's performance evaluations are sub par. This all stems from a stagnate compensation program, poor managerial leadership and a thin budget that prevents new employees from being hired to increase the office's compliment.

    Advice to Management

    Management needs to: take some leadership courses, learn how to effectively communicate with you subordinate staff, learn the principles of conflict management, build a team and not a divide between units, use better qualitative and quantitative data when conducting performance evaluations, stop saying "I don't have time for this." when "this" is your job.


  10. Stress, stress, and never ever being caught up to your case load.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Caseworker in Erie, PA
    Current Employee - Caseworker in Erie, PA

    I have been working at PA Department Public Welfare full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Some of the people were very nice, pay rate was good, and hours were not bad.

    Cons

    Training left a lot to be desired...teachers instead of supervisors, (who appearantly don't do anything the same, would be a drastic improvement.

    Advice to Management

    Get real teachers to teach the job to new workers and then at a slower gradual rate.


  11. Polk center needs to be investigated for neglect and abuse.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSA in Polk, PA
    Former Employee - RSA in Polk, PA

    I worked at PA Department Public Welfare full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Get to go on trips every now and then.

    Cons

    Polk center is mismanaged, underfunded and hires childish dope smoking idiots. They talk behind each others back. They start rumors about people. If you're dating someone that a supervisor likes, you can be written up for almost anything and get fired. All this over a woman. I've personally seen employees abuse residents and when it's reported, the one that reported it gets ostracized and erroneous abuse charges are leveled against that person. I've also personally seen employees smoke marijuana and told I can report it but the union doesn't allow urinalysis tests to be given.

    Advice to Management

    DPW needs to send in some people undercover to validate these allegations. If they know main office is coming, they whitewash everything.



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