PC Helps Reviews

30 Reviews
3.1
30 Reviews
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Brian Madocks
6 Ratings

Employee Reviews

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  1.  

    PC Helps job review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Productivity Consultant in Bala Cynwyd, PA
    Current Employee - Productivity Consultant in Bala Cynwyd, PA

    I have been working at PC Helps full-time (more than 8 years)

    Pros

    Good introduction to the workings of a help desk. Excellent training will get you prepared for taking calls from clients. Great people to work with.

    Cons

    Low starting salary. Good benefits but very expensive. Very little advancement opportunities.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It's a starting point but don't expect to get too far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Productivity Consultant in Cleveland, OH
    Current Employee - Productivity Consultant in Cleveland, OH

    I have been working at PC Helps full-time (more than 5 years)

    Pros

    Great interpersonal relationships with coworkers. You can learn quite a bit but the training completion certificates are worthless elsewhere. If you enjoy talking to people with good customer service skills the technical part can be learned. Deep knowledge of applications and devices supported.

    Cons

    Not a lot of room to grow.

    The pay and bonus schedule don't make a lot of sense and continue to change.

    Consultants seem to be just that anymore this company once seemed to acknowledge employees as individual now it's all our numbers.

    The raises are almost insulting at times, the cost for clients to call based on what a productivity consultant makes for the workload seems very off. For the industry this seems to be one of the lowest paying companies.

    Advice to ManagementAdvice

    Remember Bill Hood what we value. Remember we work hard to help your company grow and showing us a bit more appreciation would be very welcomed by consultants! Look at industry standards for pay, reevaluate what your consultants do and how hard the job that brings in your revenue can be.

    Neutral Outlook
    Approves of CEO
  3.  

    awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Productivity Advisor in Bala Cynwyd, PA
    Former Employee - Productivity Advisor in Bala Cynwyd, PA

    I worked at PC Helps full-time (more than an year)

    Pros

    better than fast food, but not a place you go if you want to build a career... they fail!

    Cons

    turn and burn, don't care about employees

    Advice to ManagementAdvice

    build a team!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Thumbs down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PC Helps full-time (more than 3 years)

    Pros

    Have the opportunity to interact with a lot of different organizations

    Cons

    For as customer service oriented of a service that PC Helps provided they do just the opposite for their own employees. Everyone is NOT equal and Brian makes no secret of this fact.

    Advice to ManagementAdvice

    Treat all of your employees equally and fairly

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Good enough to tread water

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Productivity Consultant in Bala Cynwyd, PA
    Current Employee - Productivity Consultant in Bala Cynwyd, PA

    I have been working at PC Helps part-time (more than an year)

    Pros

    -They'll hire nearly anyone, as long as they foresee a need
    -Most of the people who work there are nice, and a friendly environment is encouraged
    -Benefits are pretty OK

    Cons

    -Unrealistically high workload for the pay
    -Upper management doesn't communicate with the plebs very well - too few people up there doing too much work
    -You're not likely to get promoted, and getting a raise is pretty darned hard
    -No but seriously upper management mostly communicates in canned emails and phrases.

    Advice to ManagementAdvice

    Talk to the plebs more often... oh, and try to encourage intelligence, not rote script-following - guess which one makes callers happier?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Growing Company with Tons of Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Productivity Advisor in Bala Cynwyd, PA
    Current Employee - Productivity Advisor in Bala Cynwyd, PA

    I have been working at PC Helps full-time (less than an year)

    Pros

    Great Management along with a nice environment to work in. Growth potential

    Cons

    None that I have seen thus far

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great learning potential, not so great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Consultant in Bala Cynwyd, PA
    Former Employee - Technical Consultant in Bala Cynwyd, PA

    I worked at PC Helps full-time (more than an year)

    Pros

    Opportunity to learn, generally great coworkers. It was a good starting point to my IT career.

    Cons

    Entirely too numbers-focused, not very positive working environment. Felt like a consultant mill.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    If you work hard you'll be rewarded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Productivity Advisor in Bala Cynwyd, PA
    Current Employee - Productivity Advisor in Bala Cynwyd, PA

    I have been working at PC Helps full-time (more than an year)

    Pros

    PC Helps has a great company atmosphere and they take notice of and reward hard work. All of the sales team management has been promoted from the Productivity Advisor role. There's a lax dress code(barely business casual), and they're flexible with time off. You're not competing with other employees to close the same accounts and the ability to make money is good. There's a comprehensive training program so you don't just swim with the sharks, and if you're not doing well they work closely with you to help you succeed; you'll know well ahead of time if your job is in danger.

    Cons

    There are plenty of people in the Productivity Advisor role who don't care and management isn't quick to fire them. The first year, getting over 4 deals can be hard. It's a hard role and requires a lot of persistence and a tough skin.

    Advice to ManagementAdvice

    Drop bad employees with attitude issues sooner.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Productivity Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Productivity Advisor in Bala Cynwyd, PA
    Current Employee - Productivity Advisor in Bala Cynwyd, PA

    I have been working at PC Helps full-time (more than an year)

    Pros

    The sales methods initially seemed off to me but after following their ideas i found good results. There is a fun group of people there and if you can meet their tar

    Cons

    It is difficult to make so many cold calls but it definitely gives you superb tenacity.

    Advice to ManagementAdvice

    Make sure to let staff know when a job is well done, praise goes a long way.

    Recommends
    Positive Outlook
  11.  

    Learned more about corporate sales the I ever would have guessed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Productivity Advisor in Bala Cynwyd, PA
    Current Employee - Productivity Advisor in Bala Cynwyd, PA

    I have been working at PC Helps

    Pros

    Great single sales revenue engine, excellent support structure, leveraging CRM's and business units in a proactive way. If you were used to person to person sales but haven't done business to business this is your boot camp. Overall I have learned a lot more at PCH then I ever knew walking in and I'm prepared to take the next step in a corporate level. Not sure if that would even be my path if it wasn't for PCH. The Leadership team on the sales side actually get to know you and care.

    Cons

    To many sales reps or "PA" team members. Salary is bare bones and you starve until you close a few deals. You could always put up incredible numbers with other metrics, but in the end that's a smoke a screen. Not enough active retention of talent. You have to leave then come back to get noticed.

    Advice to ManagementAdvice

    Fire half the PA team. Keep three reps per region. Use the extra money to raise the salary of the guys and gals your going with. Then only hire top talent. completing conference calls isn't a metric that I believe will take this company to the next level. Actualized Income is. Focus on that. Stream line things. A body at a desk isnt worth not paying great talent.

    Recommends
    Neutral Outlook

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