PC World
2.8 of 5 31 reviews
www.pcworld.co.uk London, United Kingdom 50 to 149 Employees

PC World Reviews in United Kingdom

Updated Jul 2, 2014
All Employees Current Employees Only

2.7 23 reviews

                             

40% Approve of the CEO

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Sebastian James

(5 ratings)

35% of employees recommend this company to a friend
23 Employee Reviews Back to all reviews
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    Stressful

    General Manager (Former Employee)
    Harlow, England (UK)

    Prosseeing the new technology come in, getting real bargain deals on clearance stock, making friends.

    ConsRude and ignorant customers, lazy student staff only there for the beer money, salaried for 39 hours but expected to work about 50 hours with no overtime "because you are management", undue pressure from area managers to meet targets on redundant kpi`s, office politics, no transparency on feedback UP the chain.

    Advice to Senior ManagementIf this company is to succeed then it needs to change it`s whole approach to customer service and staff training.

    No, I would not recommend this company to a friend

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    Okay

    Salesman (Former Employee)
    Bristol, England (UK)

    ProsIt was an okay job if you got your head down and did the work without getting into the politics.

    ConsManagers are worst gossips and for politics, overpromising roles to multiple employees

    Advice to Senior Managementlook at your managers closely

    No, I would not recommend this company to a friend

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    It's ok if you get a good store..

    Customer Advisor (Former Employee)
    Lincoln, England (UK)

    ProsGreat people, great technology to work with, good training programs and the opportunity to do extra specific courses with different brands. The company also often run competitions, one of which I won once, which was a nice perk!

    ConsSome stores are very old and dull-looking, which isn't a great environment for customers. Progress is very slow with regards to promotions. The job is seen as the be all and end all - life can wait.

    Advice to Senior ManagementPromotion opportunities need to be more present in the workplace to give employees something to aspire to - otherwise it can seem like a dead-end job.

    No, I would not recommend this company to a friend

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    Its a Job, It could be worse but hey it could be so so so mush better

    Sales Assistant (Current Employee)
    Leeds, England (UK)

    ProsThe certain sales assistants know how to treat customers, deal with issues and run a whole floor without management

    ConsNo progression through the company, no support or encouragement to progress, no management present

    Advice to Senior ManagementListen to your employees

    No, I would not recommend this company to a friend

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    good service

    Team Leader (Current Employee)
    London, England (UK)

    Prosyes they go through all attachments that u might need in the future and ofcourse if you buy them, u do get discount and second best prices cant be beaten on prices

    Consstaffs a bit too pushy i mean its not that if they emphasise a alot on a particular product but yea they do alot on there care plan yes it has its features but still at the end its an optional care plan

    Advice to Senior Managementyes its not that every customer would buy insurance so stop rating or measuring your staff on such a harsh basis as the area managers put a massive amount of pressure on store managers to make there staff insurance on 40% on every sale or get kicked out!! not good policy

    Yes, I would recommend this company to a friend

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    Terrible working environment, sales pressured, minimum wage dead end job dressed as a fancy "technology role".

    Sales Colleague (Former Employee)
    Birmingham, England (UK)

    ProsNone whatsoever. A 10% staff discount is offered, but to be frank it is pretty pathetic. My only pro? looking forward to leaving the store after glancing my watch upon closing time.

    ConsIf you value your self worth and dignity as a human being I implore you NOT to ever consider working here as a sales assistant. No matter how appealing the idea may be that you could work in a technological environment, forget it. However they try to dress it to you with all the bells and whistles, it is a bottom of the ladder gutter minimum wage retail job, which holds no value nor respect in the public domain - and in the current job climate isn't sustainable to live on.

    It doesn't take a brain surgeon to calculate that PC World is on the ropes in the retail environment. Just look at the public customer service reviews on the company on sites such as trust pilot. Dissatisfaction is rife, the level of so called service is appalling, and it all relates back to the working situation and the company as a whole. Sell.sell sell sell some more. Continual pressure, that is unrelenting and unsympathetic.

    Now, selling in normal circumstances is fine, if you are a good communicator, possess an effervescent personality and actually listen to customers you will find it pretty easy.It's all the bull add on services that you have to flog that becomes the real issue.

    Given an average laptop for example, you have to attach nonsensical anti-virus, their own cloud service and office at a wondrous rip off cumulative price of approximately 125 quid on top of the value of the machine!

    But that's not the end of it,oh no. While you're developing your sales patter, you have to be mindful and be somewhat mentally distracted knowing you have to scratch out more on top in order to appease the superiors. Their crappy "set-up" service, which involves scratching off download cards and going to websites putting the above aforementioned software package on, a job a monkey could do but PC World will charge 35 quid for the privilege.
    Then there's 'showhow' for the truly inept, a patronising demonstration for the princely sum of 20 pounds. And, just to try and make it seem somewhat worthwhile to the customer in forking out nigh on 165 quid on top of what they intended to pay, a "recovery media" USB drive is supplied with windows backed up in case you fluff things up.
    Sold as a 'specialist service' designed to blindside the average consumer in to convincing them a technical service is being applied for piece of mind, in essence it is another simple monkey exercise that can be done at home with windows built in recovery utility. Yes people, you are paying PC World to pop a cheap USB flash drive and pressing a few clicks on the laptop.

    This diatribe of piffle and nonsense has to be shoe-horned into every attempted sale, with each sales assistant often employing their own deceptive techniques and scare tactics to ensure the customer walks away with one of their rip off packages. Such misselling was investigated in many Watchdog and Which investigations that further highlights the deceptive tactics PC World introduce to right Royally rip you off.

    Oh but that's not the end. The final, insulting and grandiose shameful attempt to claw more money from you is the "whatever happens" insurance policy...sorry I mean 'care plan'. You can't call it an insurance policy otherwise It makes the company liable for all other legislation and legal requirements. Therefore provides them the right to bull customers, fob them off and slither out of anything that goes wrong. It can be a horrendously expensive add on, squeezed via direct debit or a rip off lump sum, anything to the tune of 150 pounds a year. Not worth the paper its written on.

    So as you can see, the job for a normal sales assistant is horrid.Each and every time you speak to a customer and give them advice, you have an unnerving uncomfortable feeling inside you will soon have to ream off all the above rubbish to appease management you're following the line. Reason being? The hardware itself makes PC World next to no profit, so the rip off add-ons are the source of their income.

    All the more worse knowing that everything they sell as a 'service' is created to confuse and distract the uninitiated and uninformed, convincing them that it is essential and a required supportive upgrade- designed to confuse consumers such as the elderly, women and families with nonsensical jargon. Being very computer literate and a current Product Design student, I felt this cold sense of guilt in lying in order to achieve my targets.

    Credit agreements, floods of paper work and print outs, a decrepit old tired intranet till system on 10 year old slow computer terminals ( how ironic!) A shoddy 'B2B' service, a rip off hire purchase scheme on computers( that deserves its own write up), everything is bamboozling and makes your life harder. All do do, learn and repeat in parrot fashion to every customer.

    On top of this, despite what the public may think, there is no commission system at work here for justification of such forceful sales tactics. Just a pathetic, lowly, insulting minimum wage salary. Due to this, staff turnover is high, most employees are in their 20s and students, as no mature worker could possibly survive on meager earnings without government assistance and tax reliefs.And those that do, struggle.

    Breaks are terrible and only offered at 30 mins for every 5/6 hours worked, which are diligently monitored by management to the minute.A 9 hour day only allows for a 45 minute lunch.

    Management are inept, lazy, feckless and dismissive of customer complaints and returns. They stand around, do next to nothing each day bar firing off end of day reports and emails to the area managers and leave all the delegation and dirty work to be done by their 'team leaders'.

    Due to all this, staff morale is in the pits, the prevailing atmosphere is of utter despondency and despair. Progression is non existent, and in order to even climb the slimy slippery ladder you have to be a complete sycophant to achieve a tiny increase in wage to go on 'training schemes' to raise the pay grade. Which takes years. I know of at least one individual who was still a sales assistant after 9 years working there!

    Working at PC World is a prison sentence of a job. I'm glad I'm out and dont have to suffer any longer. If I were you, reading this - I would say this - better yourself, go in a trade, apprenticeship, university, give yourself ambitions and targets and dont put your career in the hands of retail. You will then simply use this job as I have as a means to an end to pay the short term bills and achieve more than you could ever hope to in such an environment as this!

    Advice to Senior ManagementPay the staff better or re-introduce a proper commission system in order to provide real live incentivised sales. No rubbish add on sales and reduced emphasis on such products. Cater to the hobbyist and specialised computer market rather than blanket whitewashing of general consumers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Fantastic colleagues but high expectations and little pay

    Customer Advisor (Former Employee)

    ProsFantastic colleagues and some unique opportunities (for retail). Generally busy which can make the days fly-by.

    ConsPoor pay compared to the expectations - you can't expect someone to sell (it's a sales job!), hit targets etc if you pay them less than any supermarket would. Expect "bonus schemes" with multiple get outs to avoid paying out which can lead to a feeling of resentment on the shop floor.

    Advice to Senior ManagementA lot of people join but don't enjoy it - they find the sales aspect hard (and because of this, have poor performance) and it makes their day very difficult. I've seen a *lot* of people in this situation - my advice would be to leave! It's better for both them - and the company. It's difficult to manage out a poor employee and so most stores have a lot of "dead wood" which can lead to poor customer experiences.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    The bigger the store, the better the experience

    Sales Colleague (Current Employee)

    ProsGet to see new tech

    ConsToo many kpi's and bickering between stores. Management can be quite numbers orientated rather than people orientated. No set structure to shift patterns and if request days off then seen as less available. Bonus scheme is just pants. All too much just for basic salary or 10p above minimum wage

    No, I would not recommend this company to a friend

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    fulfilling

    Senior Sales (Current Employee)
    Glasgow, Scotland (UK)

    ProsGood management, great colleagues and a really good place to work. I meet really nice people on a daily basis, and I have a chance of helping people when they need it.

    ConsHard environment to enjoy as we have targets to meet.

    Advice to Senior ManagementOffer more than criticism and you will get more from your team.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    under paid and over utelized

    Apple Specialist (Former Employee)
    Kirkcaldy, Scotland (UK)

    Prosyou cant get a job anywhere including Mcdonalds

    Consprofiteering on the backs of their low level employees by expecting people to deal with sales targets for very little more than minimum wage

    Advice to Senior Managementconsider paying your staff a livable wage

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at PC World reviews and ratings in United Kingdom — including employee satisfaction and approval rating for PC World CEO Sebastian James. All 23 reviews posted anonymously by PC World employees.