PC World Reviews

Updated June 1, 2015
34 reviews filtered by
  • United Kingdom
  • Any Job Title
  • Any Status
Employment Status

Reset
2.6
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Sebastian James
12 Ratings

34 Employee Reviews

Sort: Popular Rating Date
  1. Sales advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)

    I worked at PC World (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    can be quiet, time goes fast.

    Cons

    competitive KPI's with other stores in the region


  2. PC World

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Leeds, England (UK)
    Current Employee - Sales Advisor in Leeds, England (UK)

    I have been working at PC World full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It is a secure job, and you get to help customers find the best technology solution and create offers that allow them to save lots of money when they bundle all the software together. If you work together as a team, and you can lead that team, then you will get on great.

    Cons

    If you are technophobic or don't like hard graft or talking to people then I wouldn't apply if I were you. Can be hard to stay positive when other staff are constantly negative. Takes too long to progress within the company without having to move.

    Advice to Management

    The problems that arise are down to the bonus incentive, it needs to be paid monthly, not every quarter.


  3. PC World - It's better than being on benefits... Only just though

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PC World full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you put a lot of work and effort in, you will get more hours.

    There is a good progression system, you just need to be 'seen' as being amazing in the eyes of your management, if you're not then you will have a battle.

    You can get onto a lot of other tech company benefits, like Apple, Samsung, etc.

    Cons

    If you apply for an 4, 6, 8 hour per week vacancy, you will be expected to work 39 hours per week, but holiday/base pay will be the contracted hours and not the extra. According to my previous management team it is company policy not to give you full time contracts, even if you become employed in a role that requires you to be on a full-time contract. If you're in this position then contact HR who will immediately deal with the issue, but the problem is management tend to treat you worse than others.

    Management believe they are above everything and that employees are always to blame, which creates a poisonous atmosphere where many members of staff either go off sick with depression or leave the company.

    The pay and hours are unbearable. You have to dedicate everything to the job and if you have time off, you'll be expected to come into work (for free) to do things like change your section in the store (for example moving around laptops or general section maintenance).

    If you are busy doing another job or are merchandising a section and you cannot leave the area as stock not secure, there is a tendency for management or team leaders who are available to get you to serve customers. It is as if the management and team leaders believe their job is not to serve, but to rule.

    Advice to Management

    Need to work with their employees and have some humility to accept you are part of the problems in your store.

    Avoid being engulfed in cliques as much as possible.

    Stand up for your store if you are being hassled by your bosses.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sales Colleague

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Sales Colleague in Newcastle upon Tyne, England (UK)
    Former Contractor - Sales Colleague in Newcastle upon Tyne, England (UK)

    I worked at PC World as a contractor (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Colleagues are very supportive, you always get access to the latest technology, and hours are very flexible. Getting experience in selling directly to businesses is also fun, and a good CV builder.

    Cons

    Considering it is a technology company, the till computers are embarrassingly slow and unresponsive.
    Sales roles focus on selling add-ons (Anti Virus, Cloud, Care Plan and Setups), and there is pressure to deliver good results, but NO COMMISSION.
    Bonuses are based on so many various Customer Satisfaction targets that they are virtually unattainable.
    Career progression from the sales floor is incredibly slow, even if you have good sales figures.

    Advice to Management

    Invest in an up-to-date till/computer system, because it is currently embarrassingly slow for staff.
    Focus more on whether sales colleagues are meeting margin targets, rather than looking at KPIs.
    Make the bonus system more transparent for staff.


  6. All over the place.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Knowhow Customer Advisor in Exeter, England (UK)
    Former Employee - Knowhow Customer Advisor in Exeter, England (UK)

    I worked at PC World full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    If you like a fast paced retail environment dealing with Customers and selling the latest techy products and all the accessories then you'll love it!

    Cons

    Not much structure. Often pressured into selling products. Unrealistic KPI's. Inconsistent training. Only real way to learn is to try on your own, mess up and hope someone spots it. Policies in place mean difficult conversations with customers. If your good then your expected to do everything, even if this task is way above your pay grade!. (As a customer service advisor i have had to run the store for weeks at a time, commit the payroll, generate rotas and even sacked someone before).
    More in the last 5 years there have been experiences where if you sell a 1 or 2 laptops with no extras (although this may just a be a blip in your day) you end up being told not to sell anything else that may affect figures that day and shoved on a till or smaller areas.

    Advice to Management

    Allow time for new starters to learn. I appreciate you may have customers waiting but all you are going to do is give those waiting customers an even worse service if the advisor doesn't know what they are doing.
    Also don't be afraid to jump on a till once in a while! They employees don't have 8 arms. We can only do so many things at once.


  7. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Leeds, England (UK)
    Current Employee - Customer Service Advisor in Leeds, England (UK)

    I have been working at PC World

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hours busy good training new product

    Cons

    Long Hours short staffed high sickness

    Advice to Management

    Improve team work


  8. RUDE, Selfish management, awful pay, high demands,questionable practices

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Knowhow Specialist
    Current Employee - Knowhow Specialist

    I have been working at PC World

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    discounts on end of line products, a job suitable to my skill set

    Cons

    Under payed, I am a knowhow colleague, i can do every role in the store from warehouse, to sales, to high skilled repairs, yet i am payed less than the 17 year old girl on the till because she has completed some BS training.
    minimum wage btw (£6.50).... THE PERSON WHO CAN FIX ANYTHING and deals with ...s itty customers gets £6.5hr
    The till worker at tescos gets £8.70
    6 years and you may make team leader

    Advice to Management

    stop walking around with a clipboard, passing off every job to someone else so "you can help a customer ifthey need it".... like the one you just passed off....


  9. hate it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Developer in Leeds, England (UK)
    Current Employee - Business Account Developer in Leeds, England (UK)

    I have been working at PC World full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    product discounts, keep up to date with technology

    Cons

    bad shifts, poor pay, confusing bonus system

    Advice to Management

    help out rather than standing with clip boards


  10. Boring and uniformative.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Derby, England (UK)
    Current Employee - Sales Advisor in Derby, England (UK)

    I have been working at PC World part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The money was quite good, some of my colleagues were lovely people and it should have been an enjoyable experience where I learnt quite a few new things about technology.

    Cons

    I was constantly undermined as a teenage woman, I had no beneficial training (part of my 'training' involved trying not to say the word 'unfortunately', which I personally see as a pointless exercise, considering we were given NO product training whatsoever), and I was often mocked or ignored as the youngest member of staff, and told my opinions were wrong on several occasions. Not only this but I had one customer in particular who said they did not want to be served by me because I was female, and when I brought this to my manager nothing was said or done about it. Not only this, but the company have (in my opinion) a terrible waste procedure, where whole sheets of A4 paper were wasted in order to print one small price tag and so on. I left because of these reasons and more.

    Advice to Management

    I advise a refreshment of policies, where people are reminded of their rights in work and as a human - I was a hard-worker and tried my best to be diligent, and in my current job which I have had for over a year, I have been praised for my good work ethic, and likewise in previous positions, and therefore I know I am not at fault for not enjoying this role. I would also like to add that a fellow colleague suffering with depression was not treated with the respect they deserved at work, subsequently terminating their contract because of this.


  11. Great company with little chance of progression as Currys and PC World fight to exist in the same shop. Too many KPI's

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Rotherham, England (UK)
    Former Employee - Store Manager in Rotherham, England (UK)

    I worked at PC World full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great company with very few competitors in the market now comet has gone. Stable business plan with growth potential after years of worry

    Cons

    little chance of progression as Currys and PC World fight to exist in the same shop. Too many KPI's

    Advice to Management

    Lessen the KPI's and focus on delivering great service to customer



Showing 34 of 45 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.