PCCW

www.pccw.com
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PCCW Reviews

Updated December 24, 2014
Updated December 24, 2014
39 Reviews
2.9
39 Reviews
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Richard T. K. Li
16 Ratings

Employee Reviews

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  1.  

    used to be a fun place to work until pccw bought it out and couldnt provide enough work or pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lincoln, NE
    Former Employee - Customer Service Representative in Lincoln, NE

    I worked at PCCW full-time (more than 3 years)

    Pros

    easy money when there's enough work

    Cons

    not enough hours, low pat poor benefits,bad management

    Advice to ManagementAdvice

    treat your good employees well and they will stay

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    TSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSR in New Philadelphia, OH
    Former Employee - TSR in New Philadelphia, OH

    I worked at PCCW full-time (more than a year)

    Pros

    I liked the people I worked with.

    Cons

    It was dark and dirty in the call center. Management was aloof when you had personal issues. It was all about the job. Customers were very rude. They think you work directly for the client, and expect to talk to the CEO when they don't get their way. They don't seem to realize you are the low man on the totem pole and have no say in the way the business runs. They pay peanuts.

    Advice to ManagementAdvice

    Should pay better. Should also do drug testing instead of just talking about it.

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    Worse company ever. Backstabbing favoritism underpaid poor upper management no communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in New Phila, OH
    Former Employee - Management in New Phila, OH

    I worked at PCCW full-time (more than 5 years)

    Pros

    Meet new people who will also be underpaid and treated poorly

    Cons

    Expects u to drop your everything and work on site several hours over your shift without being paid because no one will help you with your workload even though it was meant for three people. Worse pay in the Industry. Horrid benefits. Health insurance a joke eliminated 401k. Drama like working in a high school. Only benefits you if you are friends with upper management because everything us based on what click you belong to.

    Advice to ManagementAdvice

    Fire everyone and start over before its too late and you no longer have a company to run. All upper mangement is power hungry and out fir themselves. Team leads are either lazy or inefficient.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good money, stupid people...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSR in Lincoln, NE
    Former Employee - TSR in Lincoln, NE

    I worked at PCCW part-time (less than a year)

    Pros

    The money was good, especially since I was making hourly plus commission. Everyone was really laid back and got along with each other.

    Cons

    People are rude to telemarketers and you have to follow a script.Most of the adults that worked there were immature. Almost everyone smoked and did drugs and were very unprofessional.

    Advice to ManagementAdvice

    Be more professional.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    technical team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Officer in Hong Kong (Hong Kong)
    Current Employee - Technical Officer in Hong Kong (Hong Kong)

    I have been working at PCCW full-time (more than 3 years)

    Pros

    strong local telco company in hk

    Cons

    huge project, huge workload all the time

    Advice to ManagementAdvice

    higher salary, offer better benefits

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    not a very attractive job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Hong Kong (Hong Kong)
    Former Employee - Sales Executive in Hong Kong (Hong Kong)

    I worked at PCCW full-time (less than a year)

    Pros

    you work in a call center and no direct contacts with the general public, unlike the retails shop sales.

    Cons

    Sales person needs to meet sales targets monthly but you'll never know the real sales target of that month until next month, which then the company can adjust the targets so they don't need to pay you as much (or at all). It is the un-written rule that everybody knows that in this company (so you either accept or you leave), the sales target of the month will be reveal or be finalize on the following month. This is the dirty tricks of this company.

    Also, back at the time, the computer we were using were extremely, extremely out of date and slow.

    Advice to ManagementAdvice

    if you want to retain staff, please pay more salary and have a real set monthly targets for sales to achieve. And please upgrade the computers and equipment that staff use, because we need that to help us achieve the sales and place sales order in the system. Also, please provide more professional on the job training. Back then, for me the training was extremely poor.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Horrible company producing rubbish products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in Hong Kong (Hong Kong)
    Former Employee - Systems Analyst in Hong Kong (Hong Kong)

    I worked at PCCW full-time (more than 3 years)

    Pros

    You can have a big name on your resume, boosting interview opportunities.

    Cons

    Computers are at least 5 years old. Old-school management. Treat people as machine. People never know what they are doing. Low salary. Government-style company with 10000+ staff wasting money and time at full speed.

    Advice to ManagementAdvice

    Don't micro manage. Employees are assets. Pay less to employees will not make you rich.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Good company to gain experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PCCW

    Pros

    Friendly colleagues and flexible process

    Cons

    Not much growth to career path

    Advice to ManagementAdvice

    Review staff career path for staff retention

  10.  

    Assistant System Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Systems Specialist in Hong Kong (Hong Kong)
    Former Employee - Assistant Systems Specialist in Hong Kong (Hong Kong)

    I worked at PCCW full-time (more than 3 years)

    Pros

    The team that I worked with was coorerative, and the supervisor is nice. Got to do different hands on with the system, both physical and virtual. A nice path to get into the career

    Cons

    The benefit wasn't attractive, and the business unit isn't performing too well.

    Advice to ManagementAdvice

    Wish they could provide a better package for the employees. I have seen many employees that have been with the company left.

    Doesn't Recommend
    Negative Outlook
  11.  

    Graduate Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate Trainee in Hong Kong (Hong Kong)
    Current Employee - Graduate Trainee in Hong Kong (Hong Kong)

    I have been working at PCCW full-time (less than a year)

    Pros

    Comprehensive Training including Project Planing,Time Management,Problem Solving Skills and CCNA. All these training is free. Also, the company provides 3 attachment for you to see which position is suitable for you. Company visiting is often held by HR department

    Cons

    low pay, less technical training, some attachment is very demanding but some is very bored.
    That depends on your luck

    Recommends

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