PCMS Reviews

Updated August 22, 2015
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2.9
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PCMS Managing Director Richard Smith
Richard Smith
5 Ratings

11 Employee Reviews

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  1. Small business feel, for now.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Springdale, OH
    Current Employee - Software Developer in Springdale, OH
    Recommends
    Approves of CEO

    Pros

    The people there are tight knit and are able to pull together well when it's necessary. I would say that there might not be a better, smarter set of co-workers in any company nearby. The management hierarchy is rather flat, and this makes for an egalitarian feel about the office.

    Cons

    As this company grows, it is beginning to adopt corporate policies that might threaten the small company feel that differentiates it from other companies. While technically a multinational, its branches tend to have low levels of interaction among themselves.

    Advice to Management

    Don't make this company resemble other large corporate businesses. The most talented members of your organization work for you chiefly because you are not calcified into inaction by policy and process.


  2. Call Centre - the worst company I was working in

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ICT Engineer in Coventry, England (UK)
    Former Employee - ICT Engineer in Coventry, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at PCMS full-time (Less than a year)

    Pros

    The only thing I can remember from my employment there was that, I had a job for almost a year because I was good in that what I was doing there.

    Cons

    Wages - heh, lowest possible, total mess around, managers, team leaders are acting like gods. Make something wrong = you are gone tomorrow or within an hour. Huge staff rotation - very bad for the business. Working via agency - example: I refused contract after few months (I've told them that I am waiting for answer from IT Dep. - vacancy withIN this company) = I had finnished the day, went home and after 1h I left agency was calling "because of reorganisation of call centre I don't have to come to work next day"

    Advice to Management

    N/A


  3. Helpful (2)

    Archaic approach to employment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PCMS full-time

    Pros

    Some talented individuals to learn from, with some stand out individuals. Agile works.

    Cons

    Employees aren't treated like adults and are untrusted. Absolute zero flexible working. Building / decor are disgusting.

    Advice to Management

    Look at modern working practices and employ a HR / Mgt team that treat people like adult's and not children !


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  5. Dreadful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some nice people and that's it. A massive 'Pro' was finally getting out into the modern world.

    Cons

    Dreadful, stagnant and outdated management Laughably bad working environment Shocking levels of direction from senior staff Possibly the most inept and useless HR team in modern business. Completely outdated on every single level - product and services are comical. Stagnant senior leadera that have literally rotted into the company. The buildings is knackered.

    Advice to Management

    Retire. Play Golf. Go on holiday. Do anything except run a business in the 21st century


  6. Good Retail solutions product company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Good work culture, lot of different clients.

    Cons

    not any thing as such.


  7. Helpful (3)

    A timewarp....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Coventry, England (UK)
    Former Employee - Business Analyst in Coventry, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PCMS full-time (More than a year)

    Pros

    Some very good and highly talented people.

    Cons

    - Everyone works in silos, with so many " NO-NO"s being commited on a daily basis - No knowledge sharing; "Superman Syndrome" is rampant here - so if a person leaves the rest of the team are completely in the dark until management desperately run around trying to find a contractor to plug a gap. - Senior Management seem to be stuck in an early 1990's working methodology, with very little idea of how modern Technical Concerns are run. Modern, recognised management practices are unheard of - as a result, chaos is the norm. - Because of the above the points above they consistently lurch from one disaster to the next with firefighting very much a way of life. -Massive "old boys" club which disaffects new staff. Much of the staff have been there for over 15 years which means that being effective in your role relates to how many times you've had senior members of staff over to dinner. Nothing seems to be based on talent. - The building is literally falling apart. - HR Policies are completely archaic and are not in tune with the people. As an organisation they are outdated, outnumbered and outgunned by more modern and dynamic organisations.

    Advice to Management

    Modernise everything.


  8. Troubled by a poor HR department/practices.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Coventry, England (UK)
    Current Employee - Service Desk Analyst in Coventry, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PCMS full-time (More than a year)

    Pros

    Varied job role on the service desk, with always plenty of different customers to support. If you can handle it then you will learn a lot, but don't expect any real assistance from the company. Due to under-staffing issues, job security is high. I would recommend this company to a friend, but only if they were currently unemployed.

    Cons

    Service desk staff are generally underpaid, especially since it feels like we support a lot of the company's revenue. The service desk is also under-staffed, due to retention and recruitment issues (possibly caused by the poor compensation). Knowledge keeps walking out of these doors, mostly due to dissatisfaction with compensation. Most employees treat this as a stop-gap job until they can find a better wage elsewhere. Knowledge is very rarely effectively shared, and the lack of proper training results in new recruits taking a long time to get a handle on what is a very varied job role. The HR team are mostly non-existent, and discussions of personal improvement or of a further career are few and far between.

    Advice to Management

    Higher staffing levels might allow better knowledge management since the people with the knowledge will have more time to share it. A more formalised training procedure would allow for better new recruits more often. Better pay might stop people leaving.


  9. Regular programming job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Java Developer in Coventry, England (UK)
    Current Employee - Java Developer in Coventry, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PCMS full-time

    Pros

    Job security, high level of professionalism.

    Cons

    No benefits. Although, self improvement is rewarded, it is not a company policy to help.


  10. Helpful (1)

    mixed

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Work here if you want to have great co-workers who really care about doing a great job in software development and IT consulting.

    Cons

    Downsides to working at PCMS include micromanagement and bad communication from senior management, in addition to repeating the same mistakes over and over again.


  11. Helpful (1)

    very good

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Centre Advisor in Coventry, England (UK)
    Current Employee - Call Centre Advisor in Coventry, England (UK)
    Recommends
    Approves of CEO

    Pros

    flexibility , adaptability, innovative, teamwork, employee engagement

    Cons

    long hours, low pay, lack of trust, unstructured shift,

    Advice to Management

    improve adaptiveness



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