PEMCO Insurance

www.pemco.com
Profile Unclaimed

PEMCO Insurance Reviews

Updated February 11, 2015
Updated February 11, 2015
47 Reviews
3.2
47 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PEMCO Insurance Chairman and CEO Stan McNaughton
Stan McNaughton
34 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Encouraged to learn and apply knowledge and received helpful instruction to be successful.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PEMCO Insurance

    Pros

    Encouraged to get training by taking classes to learn new software, enhance skills and apply knowledge. The manager, supervisor, and co-workers willingly trained and shared their knowledge of technics. When I started the office culture was more family oriented towards employees.

    Cons

    Before the new system was installed the company did not do layoffs. After the new system was installed, the company laid off employees regularly. The new system fixes were out sourced causing issues and manual fixes. People making decisions about the system changes did not talk to the front facing employees and support employees about the impact to customers and workloads. Not enough testing to system changes were done before moving into production.

    Advice to ManagementAdvice

    When the company needs different skill sets, give the employees the opportunity to get the new skills needed by sharing with the employees what the new skills are needed and by when to have the skills. Investigate the impact of system changes to customers and workloads by talking with the front facing employees and support employees.

  2.  

    PEMCO is a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Seattle, WA
    Former Employee - IT Manager in Seattle, WA

    I worked at PEMCO Insurance full-time (more than 10 years)

    Pros

    They have excellent benefits, a good HR department and they stick to the business of selling and supporting property casualty insusrance.

    Cons

    They have almost completely outsourced their IT services.

    Advice to ManagementAdvice

    No advice.

    Recommends
    Neutral Outlook
  3.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Data Acquisition Analyst in Seattle, WA
    Former Intern - Data Acquisition Analyst in Seattle, WA

    I worked at PEMCO Insurance as an intern (less than a year)

    Pros

    Fun environment, with a lot of help if needed.

    Cons

    The average age of employees is a little on the high side.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Very inbred culture, reward employees who talk the talk, but are afraid of real talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Seattle, WA
    Former Employee - Supervisor in Seattle, WA

    I worked at PEMCO Insurance full-time (more than 8 years)

    Pros

    Benefits, treat external customers very well and try to do the right thing

    Cons

    Severely dysfunctional at recognizing who has real talent to move the company forward. Very afraid of people who speak up and call management out on anything. Environment is one that encourages people to stay quiet or fear repercussion

    Advice to ManagementAdvice

    Get real. Stop rewarding complacency and start rewarding innovative and forward thinking people. Promote based upon merit, not on who kisses your rear end the most.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Mostly positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Agent/Customer Service Specialist in Lynnwood, WA
    Former Employee - Licensed Agent/Customer Service Specialist in Lynnwood, WA

    I worked at PEMCO Insurance full-time (more than 5 years)

    Pros

    Great pay and benefits. Nice office facility.

    Cons

    Poor management. Annoying billing system. Inefficient scheduling.

    Advice to ManagementAdvice

    Listen to the employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Seattle, WA
    Former Employee - Intern in Seattle, WA

    I worked at PEMCO Insurance full-time (less than a year)

    Pros

    They have a great support system. All of their employees are very helpful and kind.

    Cons

    Hard to move up in the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Cultish dysfunctional work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PEMCO Insurance full-time (more than 10 years)

    Pros

    Benefits, customer focused staff/below department level.

    Cons

    Incompetent senior leadership, disingenuous "relationship model", rigid outdated operational model & methods.

    Advice to ManagementAdvice

    Have the courage to remove entrenched department-level and above leaders. Many of these people lead by fear and are completely incompetent when it comes to understanding the actual work impacting customers and staff. They are little more than trained puppets, versed in mouthing company mantra, but disdained by staff for not actually knowing what's going on inside the organization. They are successful at intimidating people not to speak out however, because the staff fully understands that to speak up/out is career suicide in many departments - particularly claims and customer service.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Everyone was very friendly, helpful, rooting for each other's success

    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at PEMCO Insurance full-time

    Pros

    Great company culture, generally great workers, great benefits

    Cons

    Still progressing into the digital age

  10.  

    Great company, poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Helpdesk Analyst in Seattle, WA
    Former Employee - Helpdesk Analyst in Seattle, WA

    I worked at PEMCO Insurance full-time (more than 3 years)

    Pros

    Great benefits, and a decent culture. Work hard, and have fun was a frequent theme. They hire friendly and outgoing people, so coworkers and team members are usually cool and a pleasure to be around...usually.

    Cons

    Some of the leadership decisions are highly questionable. They've had a culture of being stuck in the past, so things like wearing jeans to work was a huge no-no for years even though many other companies had long since relaxed their dress code. The pay for my position seemed to be a little lower than the average for the region.

    Advice to ManagementAdvice

    Ask for, listen to, and consider input from your employees on a more frequent basis. Job satisfaction can be greatly improved if you do.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Local company with potential if they would have good leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A in Seattle, WA
    Former Employee - N/A in Seattle, WA

    I worked at PEMCO Insurance full-time (more than a year)

    Pros

    1) Nice people, very PNW, i.e., they are super polite. Everybody smiles and laughs constantly at work.
    2) Benefits are very competitive, including a 200% match on your 401K.
    3) Customer service is one of the things on this company that is 100% on the right direction.

    Cons

    1) Executive team is nice when is time to smile and take pictures, but they do not handle well planning. Decisions are made with no plan in sight. Mostly, because all of them lack enough knowledge to be effective leaders.

    2) According to PEMCO, its values are courage, integrity, and responsibility. However, you would barely see those values followed by the executive team, and managers. Even when they lay off people, instead of letting people go with an honest statement, they rather make up a Disney story that at the end of the day nobody believes, it is embarrassing to say the least.

    3) For a company this size, it is highly political. Turf wars across different areas, although people do not see it that way. No straight talk is the PNW way, they say. If you want to thrive on this company, you need to be a politician first of all.

    4) PEMCO has a HR department that is huge considering its size. Performance evaluation, and other process are inefficient. Executive team, and management are not evaluated at all by subordinates, this reflects lack of courage, and integrity. There are a lot of training coming from HR that is more related to personal growth than professional growth. This is another reason PEMCO is behind compared with its competitors.

    5) You would find people with an average tenure of 15+ years. Which you might think is awesome. Truth to be told is that most of that people stay on the company because they do not have the tools to be competitive in the market, so they stay on their comfort zone. This is the case at least of 90% of the employees, so you can see why it is so hard for PEMCO to embrace new ideas, technologies, etc. That's the culture.

    6) As a follow up of (5), it is hard for PEMCO to retain highly trained talent. So if you have an education beyond BS, BA, and you value your professional career, then you would find as a challenge that this company will not value your work, just because executives and management do not understand it.

    7) There are conflict of interests coming from the top all the time. It is hard to promote values such as integrity and responsibility, when you see management doing the opposite.

    8) In summary, this can be a great place for you if you don't have a career based on your education. Otherwise is a professional dead trap.

    Advice to ManagementAdvice

    Expose yourselves to new ideas, technology, best industry practices. Send all the executives back to school if necessary so they can embrace what is needed to be competitive now!, not what was needed 10 years ago. Otherwise, PEMCO will always be trying to catch up with its competitors.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at PEMCO Insurance? Share Your Experiences

PEMCO Insurance

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.