100% of the CEO
Mark C. Layton
I worked at PFSweb full-time for less than a year
Pros – The ease of the training and people were great compliments to work there.
Cons – The complexity of some of the systems made it tough. Once learned it was a smooth transition.
Advice to Senior Management – Don't micromanage...
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2014-03-10 19:17 PDT
I worked at PFSweb full-time for more than a year
Pros – Small enough and growing fast enough to provide advancement opportunities.
Cons – Cheap contracts with their clients wins business, but means that the pay rate for agents is VERY low. Some of the contracts do not include paying for training or management, so the company skimps on both, leaving too little support for agents.
Advice to Senior Management – Actually bid a reasonable amount so you can pay for the support the agents need.
2013-01-14 16:42 PST
I have been working at PFSweb
Pros – fun, upbeat, business casual, moral boosting, uplifting, understanding management, flexibility, availabity of management when needed, awesome co-workers, work relationships that carry to friendships
Cons – Not very understaning sometimes when bad weather does not allow to get to the workplace. It makes it really hard to get to work, especially when you want to be there, but can't get there.
Advice to Senior Management – At times, upper management tend to give the feeling that they are unapproachable to speak with. Sometimes it may be that they are too busy in meetings or meeting with even higher up management, either way, they don't seem to be available when they are needed. It would also be nice to just have 'pick me up' or 'moral boosting' meetings with the upper management.
Yes, I would recommend this company to a friend
2011-03-27 16:09 PDT
I worked at PFSweb
Pros – Good balance between work and life; friendly, cheerful environment; easy access from highways to office; good benefits package for employees.
Cons – Management practices leave a little to be desired; employees are sometimes terminated in secretive ways; call center operations could be smoother.
Advice to Senior Management – Start focusing on training your management as well as your lower level staff. Managers seem to have very little direction.
No, I would not recommend this company to a friend
2010-06-11 07:44 PDT
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