PFSweb Reviews

Updated August 10, 2015
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PFSweb CEO Michael Willoughby
Michael Willoughby
3 Ratings

9 Employee Reviews

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  1. Still learning a ton

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Allen, TX
    Current Employee - Account Manager in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than 3 years)

    Pros

    People who care, opportunities to grow, great clients, fun work environment, great offices, very talented people. Recent acquisitions are very exciting. I believe this company will continue to experience huge growth in the future

    Cons

    growing pains, can't seem to hire fast enough to keep up with growth, can be stressful. It has been a challenge to integrate all the recent acquisitions fast enough.

    Advice to Management

    Continue to give people the opportunity to grow. Training on new platforms and services would be helpful


  2. Lead

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PFSweb full-time

    Pros

    the money is very good

    Cons

    you have to deal with different attitudes


  3. Past Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PFSweb as a contractor (More than a year)

    Pros

    Loved my coworkers.....in the south they are truly hospitable......

    Cons

    Only CON is the tornados


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  5. Helpful (1)

    Ecommerce

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Allen, TX
    Current Employee - Developer in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good team of knowledgeable developers, fast growth, significant opportunity for those willing to work at it, interesting technology, big name clients, executives are decent human beings

    Cons

    Significant growing pains as company expands, annoying politics from long timers resistant to change, fast pace can be tough if you aren't prepared for it, must establish your own work/life balance

    Advice to Management

    Keep pushing forward even if it makes some people grumble


  6. Nice work enviornment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PFSweb full-time

    Pros

    PFS has a nice working enviornment.

    Cons

    PFS can be stict at times with outrageous policies


  7. Helpful (2)

    Great First Job - Hit It and Quit It

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Allen, TX
    Current Employee - Account Manager in Allen, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at PFSweb full-time (More than 3 years)

    Pros

    Excellent place to start a career. The environment is only semi-organized so it's small enough to make mistakes and learn how to be a professional, but large enough where you have exposure to how things should get done.

    Cons

    Highly political, not a place for most people to build a career. Many non-political people who choose to stay beyond five years are laid off when times get tight or their account goes away. It's basically a DOTCOM company that hoarded enough to cash to not be killed off. They've never returned capital to investors and they aren't about to start. Shareholders aren't active so senior management simply keeps the place afloat to extract high salaries. It's run like a private company. If you have the opportunity, ride the job out for a few years and learn, then go work for an actual productive enterprise. I would guess they'll be acquired purely for their portfolio of brands in the next decade, they're sitting on piles of cash they stole from the capital markets so they'll plug along for awhile but they won't do anything revolution (and if you don't make friends with the right VP they'll lay you off eventually).

    Advice to Management

    You know what the scam is. Maybe eCost was a good idea right? No, uh, well lets have an interactive portfolio of... Seriously, are you kidding me? You're a distribution company, you should all be fired for the stock price (compare it now, even after a reverse split, to the IPO price) and replaced with people who aren't in on the skim.


  8. It was a great company who serves a multitude of different companies it was a great place to work at.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Plano, TX
    Former Employee - Customer Service Representative in Plano, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PFSweb full-time (Less than a year)

    Pros

    The ease of the training and people were great compliments to work there.

    Cons

    The complexity of some of the systems made it tough. Once learned it was a smooth transition.

    Advice to Management

    Don't micromanage...


  9. Very fun yet semi professional work environment.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Claims Representative in Plano, TX
    Current Employee - Customer Service Representative/Claims Representative in Plano, TX
    Recommends
    Approves of CEO

    Pros

    fun, upbeat, business casual, moral boosting, uplifting, understanding management, flexibility, availabity of management when needed, awesome co-workers, work relationships that carry to friendships

    Cons

    Not very understaning sometimes when bad weather does not allow to get to the workplace. It makes it really hard to get to work, especially when you want to be there, but can't get there.

    Advice to Management

    At times, upper management tend to give the feeling that they are unapproachable to speak with. Sometimes it may be that they are too busy in meetings or meeting with even higher up management, either way, they don't seem to be available when they are needed. It would also be nice to just have 'pick me up' or 'moral boosting' meetings with the upper management.


  10. Make a Difference

    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Everyone has a chance to make an impact. Management seeks feedback. If you want to be in eCommerce, this is the place.

    Cons

    There isn't much of a downside. The company needs to manage it's customers, not the other way around.

    Advice to Management

    Stay focused on the path.



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