PFSweb

  www.pfsweb.com
Work in HR? Unlock Free Profile

PFSweb Reviews

Updated July 31, 2014
Updated July 31, 2014
32 Reviews

2.7
32 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PFSweb CEO Michael Willoughby
Michael Willoughby
4 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    One of the most meaningful jobs in my career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Allen, TX
    Current Employee - Senior Manager in Allen, TX

    Pros

    Exciting industry working with iconic brands, passionate people dedicated to the industry and an empowered culture where you get to drive your own destiny to success. It's impressive to see the growth and number of new logos added to the portfolio. Strong company core values that easily align with my own vision and commitment.

    Cons

    Great place to work if you like to be challenged and can think outside the box. For those needing significant structure and handholding, this may not be a good fit.

    Advice to ManagementAdvice

    Promotion from within is a strong asset the company lives by. Building a strong foundation by investing in current talent should continue to be a focus for future growth.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Awesome work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chief Executive Officer  in  Allen, TX
    Current Employee - Chief Executive Officer in Allen, TX

    Pros

    Exciting industry, growth company, significant career growth opportunities.

    Cons

    Company has had challenges retaining clients due to a rapidly evolving industry

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fun exciting workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Allen, TX
    Current Employee - Project Manager in Allen, TX

    Pros

    Work life balance is good and subject matter is fascinating

    Cons

    Tedious work can wear you out

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Sephora Account Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    Pros

    The account learned was so much fun to do. I believe the sephora clients are so easy to work with and understanding.

    Cons

    I think that there should be a longer training course.I don't think i was fully prepared to enter the call center floor after training.

    Advice to ManagementAdvice

    That you guys are doing amazing and that there is nothing that you guys need to do or change!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Great team, excellent products, highly dedicated people, plenty of advancement potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Allen, TX
    Current Employee - Manager in Allen, TX

    Pros

    The people are excellent. From the top down and bottom up, they cultivate a positive, supportive work environment, and the attitude is one of success and advancement. Employee programs including fitness/wellness, training, recognition, and clear advancement paths indicate they really value their team members.

    Cons

    Periodically long hours are required for major projects. These are offset by employee awards, recognition, and comp time.

    Advice to ManagementAdvice

    Keep growing and expanding.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great First Job - Hit It and Quit It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Allen, TX
    Current Employee - Account Manager in Allen, TX

    Pros

    Excellent place to start a career. The environment is only semi-organized so it's small enough to make mistakes and learn how to be a professional, but large enough where you have exposure to how things should get done.

    Cons

    Highly political, not a place for most people to build a career. Many non-political people who choose to stay beyond five years are laid off when times get tight or their account goes away. It's basically a DOTCOM company that hoarded enough to cash to not be killed off. They've never returned capital to investors and they aren't about to start. Shareholders aren't active so senior management simply keeps the place afloat to extract high salaries. It's run like a private company. If you have the opportunity, ride the job out for a few years and learn, then go work for an actual productive enterprise. I would guess they'll be acquired purely for their portfolio of brands in the next decade, they're sitting on piles of cash they stole from the capital markets so they'll plug along for awhile but they won't do anything revolution (and if you don't make friends with the right VP they'll lay you off eventually).

    Advice to ManagementAdvice

    You know what the scam is. Maybe eCost was a good idea right? No, uh, well lets have an interactive portfolio of... Seriously, are you kidding me? You're a distribution company, you should all be fired for the stock price (compare it now, even after a reverse split, to the IPO price) and replaced with people who aren't in on the skim.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    It was a great company who serves a multitude of different companies it was a great place to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Plano, TX
    Former Employee - Customer Service Representative in Plano, TX

    Pros

    The ease of the training and people were great compliments to work there.

    Cons

    The complexity of some of the systems made it tough. Once learned it was a smooth transition.

    Advice to ManagementAdvice

    Don't micromanage...

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Make a Difference

    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Everyone has a chance to make an impact.
    Management seeks feedback.
    If you want to be in eCommerce, this is the place.

    Cons

    There isn't much of a downside. The company needs to manage it's customers, not the other way around.

    Advice to ManagementAdvice

    Stay focused on the path.

  10.  

    Very fun yet semi professional work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative/Claims Representative  in  Plano, TX
    Current Employee - Customer Service Representative/Claims Representative in Plano, TX

    Pros

    fun, upbeat, business casual, moral boosting, uplifting, understanding management, flexibility, availabity of management when needed, awesome co-workers, work relationships that carry to friendships

    Cons

    Not very understaning sometimes when bad weather does not allow to get to the workplace. It makes it really hard to get to work, especially when you want to be there, but can't get there.

    Advice to ManagementAdvice

    At times, upper management tend to give the feeling that they are unapproachable to speak with. Sometimes it may be that they are too busy in meetings or meeting with even higher up management, either way, they don't seem to be available when they are needed. It would also be nice to just have 'pick me up' or 'moral boosting' meetings with the upper management.

    Recommends
    Approves of CEO
  11.  

    Good starting point for a recent graduate to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Allen, TX
    Former Employee - Account Manager in Allen, TX

    Pros

    The company is small, things are personal, and large amounts of responsibility are delegated to starting-level employees. The company is very much a "go get it" mindset, meaning any and all training is self driven, and you will not be given anything on a silver plate. While this gives a lot of learning, it is not necessarily good for developing new employees, and results in huge amounts of variation between what employees do and learn, even within the same function/job title.

    Cons

    The company suffers from poor management throughout the company; there is no "path to success", ongoing developmental programs, or required reviews/feedback from management. The company does have a yearly review, however, there is no requirement for managers to abide by this, so tracking development is nearly impossible.
    With this in mind, the amount of work one puts in has nearly no direct impact upon one's development and salary, as it is entirely in the hands of your direct manager, who may or may not voice your impact to high management, who approve/discuss any potential promotions.
    The company does seem to have a habit of paying lower than market for both new and tenured employees, so keep this in mind when setting expectations.

    The company is structured as follows in the US :
    Allen, TX - Corporate office
    Dallas, TX - Call Center office
    Memphis, TN - Distribution Center
    The company also has locations in Leige and Manila, however, they are on a smaller scale and perform differently.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for PFSweb? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.