PFSweb Reviews

Updated June 26, 2015
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2.7
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PFSweb CEO Michael Willoughby
Michael Willoughby
19 Ratings

58 Employee Reviews

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  1. Terrible Treatment

    Former Employee - Program Manager in Allen, TX
    Former Employee - Program Manager in Allen, TX

    I worked at PFSweb (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some really great co-workers.

    Cons

    Outstanding workers are undervalued and overworked. Job training is insufficient. Processes are unstructured and unorganized. Job performance does not make a difference; if you’re not included in the cliquish management team, you don’t get promoted or a raise. It is expected that employees work nights and weekends while getting underpaid. Company values are preached, but never applied. CEO professes Christianity while demonstrating no moral code of conduct.

    Advice to Management

    Value regular employees besides only college recruits.


  2. Helpful (3)

    Sr Integrations Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PFSweb (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The location was convenient. Close to good places to go for lunch, oh wait, there's no time for lunch! This is a tough one to think of anything positive about.

    Cons

    Over worked, 80+ hours per week
    Under paid, under appreciated
    have to be in the good 'ol boy network to be promoted, or you have to sleep with one of them.
    CEO is a hypocrite, professes Christianity, but has no moral code of conduct.

    Advice to Management

    Since I know the management is to arrogant to consider advice, there's no point in saying anything here.


  3. Helpful (2)

    Horrible place to work and be treated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at PFSweb full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Casual dress. Downtime is actual downtime - easy.

    Cons

    Everything else. Horrible management - only worried about the bottom dollar and could care less about you as a person. Get worked to the bone for 60+ hours a week at a barely liveable wage. They brought in analysts fresh out of college at a higher rate than myself, and refused to provide raises in line with inflation. Management is only looking out for themselves. If it means throwing you under the bus to get ahead, prepared to get rolled over.

    Advice to Management

    Don't work here if you value your personal life, decency, self worth.


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  5. Helpful (1)

    Terrible place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Allen, TX
    Former Employee - Account Manager in Allen, TX

    I worked at PFSweb full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Company lap top, free coffee.............. That's about it. Honestly can't think of anything else.

    Cons

    Company culture is terrible. Coworkers are quick to stab you in the back and throw you under the bus. Hardly any training was given. No time off from November to February due to holiday season. Worked 60-70 hours a week.

    Advice to Management

    Pay a salary that is in line with the hours your employees are putting in. Advancement paths need to clear.


  6. Helpful (1)

    Atmosphere of harassment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Allen, TX
    Former Employee - Analyst in Allen, TX

    I worked at PFSweb full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Casual dress code; casual dress code; casual dress code; casual dress code; christman party

    Cons

    Nepotism
    Poorly trained PMP's
    Abusive people management
    Damaging Internal politics

    Advice to Management

    Fire all the "PMPs". Hire folks who actually have an official PMP certificate of completion. Treat employees with respect. Do not encourage favoritism and those who tattle tale.


  7. A NIGHTMARE

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PFSweb

    Pros

    You get to surf the internet all day.

    Cons

    They have the mst UNPROFESSIONAL supervisors and team leads. The people that they have in management positions know nothing about ethics. They are not very educated when it comes to how to manage others. They have zero people skills. The main supervisor for the Loreal line, relies heavily on the feedback of her team members. If you go to her with a problem, she never addresses it. She is EXTREMELY lazy and very personal when it comes to interaction w oou th her team. This is the WORST place to work if you are you to a professional environment.

    Advice to Management

    Hire supervisors with real people skills.


  8. Helpful (1)

    CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX

    I have been working at PFSweb full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Made a few friends
    after you're there a long time you can get a decent schedule.

    Cons

    Poor management
    lack of organization
    Lack of Leadership
    social pool-Better make friends and be up the boss's rear end to have a fighting chance to get promoted.

    Advice to Management

    Listen to your employees who work with the customers directly on a day to day basis
    acknowledge your team
    learn some management and organization skills


  9. Helpful (1)

    Should Have Listened to the Previous Reviews

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    I worked at PFSweb full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Central location in downtown Dallas was a perk. Business casual drerss code was liberal in what was permitted and what was not. Time-off policies appeared to be quite generous.

    Cons

    Training was disjointed, helpful feedback not given . Honest conversations around what the company expects of the worker were vague. Pay was low enough so as to possibly keep an employee from being able to afford medical benefits.

    Advice to Management

    Invest in a more up to date system. Stress user friendly systems to aid in getting the work done.


  10. Would not recommend to older folks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Email Marketing in Allen, TX
    Former Employee - Email Marketing in Allen, TX

    I worked at PFSweb (Less than a year)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Good pay. Learned a lot.

    Cons

    If the managers don't like you they will blacklist you in the field and keep you from getting another job especially if you are older and don't fit in with their club.

    Advice to Management

    Research and interview the candidate. Don't hire someone just to be a filler for a job you know won't last. Also, don't force someone to play volleyball against their will. I should have declined as I've never played volleyball. This was very humiliating.


  11. Turmoil; lack of direction and guidance; no training and development- a wasted effort

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementations Manager in Allen, TX
    Former Employee - Implementations Manager in Allen, TX

    I worked at PFSweb full-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    select employees and family time ratio

    Cons

    office politics; no training and development of employees; no direction, guidance, or leadership. Information is power here and used against employees. Employee turnover- 14 employees within the last year left or were fired (the department is 16-20 people). I've never seen such a work place where people refuse to share information or products because of concern over their job security or the "throwing of others under the bus" in order to get ahead. After I started I was told that my department was "career suicide" and I should leave now. Should have listened sooner.

    Advice to Management

    Train and develop your employees- ensure they know the expectations; teach them how the company divisions interact with each other. Put qualified people in charge instead of the "good ol' boy network" and get rid of the "who you know"- not "what you know" workplace



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