PGA TOUR Superstore Reviews

Updated March 11, 2015
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3.3
31 Reviews
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Dick Sullivan
14 Ratings

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  1. Not your average run of the mill retail store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor
    Former Employee - Department Supervisor

    I worked at PGA TOUR Superstore full-time (more than 3 years)

    Pros

    This is still a relatively young company in rapid expansion mode, so there are advancement opportunities for those willing to go above and beyond to stand out and keep asking for those opportunities.
    They are owned by Arthur Blank (Home Depot, Atlanta Falcons) so they have deep pockets to support their growth in an industry that is relatively flat or declining somewhat.
    The stores are huge and have the best selection and services of any golf retailer in the world!
    They are trying to put together a formal training program for those who wish to advance, but it really is more OJT where you get thrown to the wolves and will see how you perform.

    Cons

    Payroll hours are based on sales #'s. They have a formula for calculating daily sales plans for each store, but they are unrealistic and out of touch with what is really happening in each store. Plans are consistently not met and thus hours are cut as a result. If you are a Supervisor, you can forget about having time to truly lead your team because you will be spending all of your time running a cash register and servicing customers. You are paid hourly and thus cannot perform any work duties off the clock, including working from home. Well, you have no choice when there is no time throughout the day to get things done because you have cut hours so much, your leaders turn into FT Associates. You say you have the best service of any golf retailer, yet you fail to pay to provide it. When a Supervisor/Manager has to spend more than half of his day behind a cash register or on the sales floor or in club fits, meanwhile sales opportunities are walking out the door because people cannot get help in a timely manner, perhaps reassessing your sales plans is in order. I guess that's just retail everywhere you go though. Running one retail store is extremely expensive, let alone running over 20 nationwide and trying to expand by opening 4-5 more every year, but that is where all the money is going towards, so until they reach their growth goal of 50 stores, it's going to be a rough road. Eventually they will go public and then money will hopefully start to flow in where they can truly invest in better service, taking care of their employees and fixing all the technical problems with software and hardware.

    Advice to ManagementAdvice

    One word: COMMUNICATION
    People are not mind readers. Show your people you really do care about their development and growth and invest some time and money in training and development.
    If you want to grow your business, you have to do more than just open new stores all over the country and run National TV ads on the Golf Channel or during PGA Tour events. That audience already knows about you for starters and secondly you have to spend a whole lot more money than you are now to get those TV ads to truly work for you. Last weekend I saw your TV ad one time watching golf. Nobody is going to remember you that way. Invest on the local level and get out in front of people, host events, etc., What drives people to see you is the personal connection. Mailing out catalogs with coupons is one thing, but everyone does that. Email blasts to members or people in your database helps, but it's to the same people over and over again. You are trying to grow your customer base, not just give the same people a reason to come back in. Spread the word by getting outside and building your customer base one golfer at a time. Why are you not more involved with the First Tee, for example.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. I love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PGA TOUR Superstore

    Pros

    discount, golf knowledge, great customers, huge selection and promotion within.

    Cons

    There are none! I love this place and would recommend it to anyone

    Recommends
    Approves of CEO
  3. Sales Associate in Tennis and Golf Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Sales Associate in Naples, FL
    Current Employee - Sales Associate in Naples, FL

    I have been working at PGA TOUR Superstore

    Pros

    A stress free team like working environment. Respectful hourly pay compared to the other big chain local retailers. I posted my resume on line then went right into the store and told the manager that I wanted to work there. I was hired
    on the spot if I passed drug test and background check.

    Cons

    More like a merchandising job with some customer service so it is important that you like to be involved with taking care of the physical merchandise such as hanging, restocking, pricing and reorganizing with some display challenges.

    Advice to ManagementAdvice

    Haven't been there long enough.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Great Retail Environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PGA TOUR Superstore

    Pros

    This is a great place to gain some retail experience. If you enjoy your work and succeed in what it is you do, then you will be noticed and rewarded.

    Cons

    Was never really too enticed with a career in retail. Was offered managerial positions on a number of occasions but had no desire to move up. They love to promote from within their ranks

  6. No one knows what they are doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Paramus, NJ
    Current Employee - Anonymous Employee in Paramus, NJ

    I have been working at PGA TOUR Superstore

    Pros

    Meet a lot of great customers and staff

    Decent Health plan

    "Potential" growth with the company.

    Cons

    Supervisors will talk bad about other associates behind their back.

    Age Biased. Focuses on promoting older generation first before younger no matter the skill level.

    Low moral: Associates feel they have been stabbed in the back multiple times (Associate of the quarter is considered a fixed joke)

    Low pay: Low pay all the way up the ladder. Hard to get motivated when a raise to supervisor is under 20/hour. Managers also talk about how low they are paid.

    Blame game: Instead of figuring out a solution to an issue; Managers and supervisors blame associates.

    Upper management vetoes lower managements unanimous votes.

    Improper balance and placement of staffing; focuses more staff in hard goods and services. Places easily angered employees in high pressured customer environment.

    Favoritism: Manager provides gifts to his favorite ( older generation ) employees on multiple occasions.

    Manager hides from any employee conflict. If he is cornered to address an issue, he will sit there without saying a word (Associates made this a game on how long he will stay silent when talking to him)

    Advice to ManagementAdvice

    District management needs to sit with employees to figure out what is causing low moral. Management staff cannot do anything at this point.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. promising but falls short

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PGA TOUR Superstore

    Pros

    the co-workers, somewhat flexibility of the schedule

    Cons

    the pay to work load ratio, and the customer is always right mentality

    Advice to ManagementAdvice

    listen to your associates

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Atlanta, GA
    Former Employee - Sales Associate in Atlanta, GA

    I worked at PGA TOUR Superstore part-time (more than 3 years)

    Pros

    Interesting work environment, flexible hours, good culture. Built great relationships with fellow co-workers and enjoyed seeing them every day. Plus, working around golf equipment is a great relief from a desk job.

    Cons

    Poor Management: Managers often times let customers take over. Stores are often disorganized. Managers often times did not inform employees about changes being made or new additions. Very poor communication.

    Advice to ManagementAdvice

    Be more decisive and firm to customers. Do not keep your employees in the dark, but rather let them know about changes going on in the stores. Look for advice from those who work hand in hand with customers. As a sales associate, I often found that I had a good grasp on customer needs and wants, yet management often stifled these opinions. Furthermore, management needs to take charge in pressure-some situations instead of retreating.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. The company that pays too little will get the least knowledgeable employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor
    Current Employee - Instructor

    I have been working at PGA TOUR Superstore full-time (more than a year)

    Pros

    No stress, good work environment. Health insurance is good. Coworkers are great.

    Cons

    Lowest Pay in industry. Small discounts. Poor management. Employees are not trained well. Underpriced lessons. Turnover too high.

    Advice to ManagementAdvice

    Keep up with times. Pay more be honest and train you employees. Pay what the competitors pay.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. The left hand doesn't know what the right hand is doing. Major disconnect between Management and the peons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at PGA TOUR Superstore full-time (more than a year)

    Pros

    Good place for someone going to school or wants to get a foot in the door in the golf biz. Meet lots of reps and get your name out there.

    Cons

    General Manager will promise to help with your growth but that is just window dressing. Benefits are horrendous. Discount program is junk considering that many golf manufacturers have Personal Use Discounts in place but that never is discussed in the stores You get a certain percentage off what the every day price is and in the end of the day the company is still making a ton off of you.

    Advice to ManagementAdvice

    Pull your head out of the sand and get out from behind the desk and see what employee moral is in your stores. If I had to bet I would think that many employees think it sucks. Just don't talk about something. Just do it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Dosent care about employees, all that matters is the bottom line and how big a bonus the store manager can get.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at PGA TOUR Superstore part-time (more than 3 years)

    Pros

    Other associates are very nice

    Your around golf, good if your a fan of the game

    Cons

    Uncaring,
    Low pay
    Managers only care about the money
    No bonus
    No flexibility with hours
    No commission

    Advice to ManagementAdvice

    Care more about employees then the bottom line and people might stay with the company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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