PHH Arval Reviews

Pros

They have a good company culture.

Cons

Too many problems from almost aquisitions to reductions in force. Very unstable at the moment.

Advice to Senior Management

The business needs to speak with one voice and provide the same message from Jerry to George and down.

Pros

Still had a good reputation in the local community, and has the potential to get back to its glory days if leadership can turn itself around.

Cons

Leadership at PHH has struggled to bring the company through an economic downturn, and corporate has gotten more involved in recent years. It is not the same place that it was years ago when people pulled together to solve problems and PHH took care of its employees. The culture has changed to one of self-preservation and people are looking for a solution. The issue is that there doesn't seem to be a clear path back to success and people are losing confidence in the leadership of the company. As more mid-level and lower level people are losing their jobs, the company has become increasingly topheavy. There are fewer people to to the real work, with the same number of upper level management getting the big bucks. Can you say: "Let them eat cake'?

Advice to Senior Management

Take responsibility for the problems of the company and clean house at the top. In other companies, when performance suffers, there are changes at the top where the ultimate responsibility rests. At PHH, many mid- and lower-level managers have lost their jobs as performance suffers but the top management stays the same, albeit in slightly different roles. Create a clear, concise vison as to where you want to take the company, and then stay on track. "Eleven for Eleven" does nothing to create a vision for the future--it's purely tactical. Give people something to believe in again. And fix the benefits-- that has had a very negative effect on employees' commitment to PHH.

Pros

The people that worked at PHH for the most part are genuine people. They would make time for you and explain details of their function(s) if needed or listen to ideas regarding best prcatices, etc...

Cons

There was much turmoil during the time that PHH was almost acquired by GE a few years ago. At times, there was a lack of direction and the mission was not clear.

Advice to Senior Management

Management/leadership should do its best to ensure that employees being promoted to senior level positions of managent have proven track records of exemplary performance as well as demonstrated expertise in a particular area.

Pros

Comfortable environment, good people, lots of lateral movement opportunities - generally laid back. The new transformation effort is extremely needed and I believe it will lead to a new and exciting company that I hope to be a part of.

Cons

Good starting salaries but slow growth follow. Very difficult to make the move to the upper levels of management where the real money is! SLT slow to embrace new technologies yet the marketing image is that the company is a technology leader.

Advice to Senior Management

The transformation efforts are needed but could be communicated in a more professional and yet sincere way (typical paranoia through out the ranks).

Pros

From leadership all the way down, PHH Arval radiates honesty and openness. The company averages very high tenured employees due to the family like environment that it creates.

Cons

The fleet management industry as a whole is in the middle of a big transition period with economic slump and companies finding innovative ways to reduce their fleet sizes. Less and less jobs will be available at companies in this industry. Job security is not there anymore.

Advice to Senior Management

Leadership should find ways to continue to have unique product and service offerings. Automating and streamlining processes will allow for the company to reduce costs and operate more efficiently.

Pros

PHH is the best fleet management company in the industry, bar none. We provide outstanding service to our clients. I work for a leader who gives me support when I need it, but otherwise gives me nearly complete autonomy. I am proud of the work I do, and feel very fulfilled professionally. I am able to make a difference for the company and my clients every day, and that is very satisfying.

Cons

The nepotism displayed by CEO George Kilroy and his management team is quite frankly embarrassing. Most of the people promoted in recent years were direct friends and family, passing over other more qualified and experienced candidates. Also, Kilroy is incapable of making tough calls when it comes to his immediate reports. He has a number of weak players on the senior leadership team that should have been gone long ago, and yet they remain. He just keeps shifting them around so they can fail to deliver in yet another position.

Advice to Senior Management

It's time to shake things up at the top. Kilroy has given his professional life to PHH, and he has served PHH honorably and well. As his career winds to a close, he needs to leave his legacy by making the difficult decisions and putting a strong leadership team in place to serve the company for the next 60 years.

Pros

The starting pay is decent - not great but somewhere near the middle of the scale for most professional positions. The benefits are OK - again, not amazing, but I think they compare to most companies this size. My boss is very fair and supportive although I'm in the minority. the company is well-known and reputable in the area so you're not embarrassed to say you work there (call me shallow but that matters to me).

Cons

While the starting pay is good, the yearly raises are pathetic. If you stay there for 5-10 years (and it's amazing how many people do) you'll eventually be underpaid in the marketplace. Management could care less about your long-term career growth. As long as you can do the exact tasks for a job they don't encourage you to learn the complete subject and become an expert. I've only been here a few years but most people I talk to say it was actually fun to work here 5-6 years ago.

Advice to Senior Management

Wise up and realize the true value of your employees. Morale is incredibly low and, while the market is flooded with candidates, it's not flooded with QUALITY candidates. Everybody I talk to at other companies says it impossible to find enough good candidates for their open positions. PHH is at risk of a major talent shortage in the near future.

Pros

The benefits are adequate, I suppose. Beyond that, I'd be hard pressed to come up with any other pros, seriously.

Cons

I have never, ever worked in an environment were employee morale was so incredibly, agonizingly low! A complete lack of appreciativeness on the part of management, and complete disregard for employee's concerns and opinions make PHH one grim place to work. Add on top of that very low, non-competitive wages, and you've got the employer from hell!! STAY FAR, FAR AWAY!!!!!

Advice to Senior Management

Advice to management? Why bother, since they've never been that concerned about what employees have to say anyway, so why would they care what a former employee has to say?!? All I can say is that the organization deserves the mess it finds itself in right now. Karma.

Pros

Great place for experience and one of the few local HQ businesses in the Baltimore area.

Cons

Prior to Sept 07', PHH was going through a very disorganized merger with GE. it led to a severe downturn in new business and being on the sales side, it was almost impossible to go after new deals. The other major downside of the Fleet Division, was Senior Leadership. As sharp as George Kilroy is, his direct reporting SVP's were very weak. In particular in Business Development. Since the economic crisis started, I am very happy I left PHH and moved onto another industry. They have not managed the crisis well at all, and I hear feedback from friends that still work there and they are miserable.

Advice to Senior Management

Pay more attention to the feedback your employees give you... They are the eyes and hears of the business and your missing the message.

Pros

PHH is family friendly. They provide educational benefits. PHH recognizes accomplishments of a job well done.

Cons

Working in operations, it is tough to plan a career path. There is a lot of seniority and it is hard to get around that. We may have to go to some thing called flex time.

Advice to Senior Management

We never see senior management. They have a townhall meeting and they think that is enough.