PHH Arval Reviews

Updated August 28, 2014
Updated August 28, 2014
34 Reviews

2.6
34 Reviews
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PHH Arval President James R. Halliday
James R. Halliday
3 Ratings

Employee Reviews

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  1.  

    Fairly low stress environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - VMA Generalist  in  Sparks, MD
    Former Employee - VMA Generalist in Sparks, MD

    I worked at PHH Arval full-time for more than 10 years

    Pros

    Great entry level opportunities.
    Advancement available without an advanced degree if you prove yourself.

    Cons

    Not much communication / cooperation between departments.

    Advice to ManagementAdvice

    There needs to be a more uniform commitment to a healthy work / life balance for all operational areas.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Used to have some promise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager  in  Sparks, MD
    Current Employee - IT Manager in Sparks, MD

    I have been working at PHH Arval full-time for more than 5 years

    Pros

    Used to be a fun place to work, good people.

    Cons

    Micro Managers, No longer a place to stay for "life"

    Advice to ManagementAdvice

    Let people do their jobs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    I had a long and rewarding career at PHH with many career opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PHH Arval full-time

    Pros

    Great people with a good culture. They are very focused on the customer. Leadership and management strives to be fair. Very pleasant setting in a nice facility. Decent benefits.

    Cons

    Undergoing a leadership change resulting from being recently purchased by a company with a slightly different culture. It remains to be seen how the culture will change.

    Advice to ManagementAdvice

    Listen to employees and give them some freedom/autonomy.

    No opinion of CEO
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  5.  

    Stuck in 1999

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at PHH Arval full-time for more than 10 years

    Pros

    Good colleagues
    All the right intentions
    Historical founding business still around

    Cons

    nepotism rules
    some management not qualified
    working in a bubble
    no longer competitive in fleet market
    unqualified sales and AE's

    Advice to ManagementAdvice

    Stop moving executives around. Some should just be let go. You all have retention and severance packages established already. When does the next for sale sign get put out for Fleet, you may want to consider bringing in some of the competitions top management. The U.S. is not like Canada, your in the real world now.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Overall Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Sparks, MD
    Former Employee - Anonymous Employee in Sparks, MD

    I worked at PHH Arval full-time for more than 5 years

    Pros

    The people, beautiful facilities outside of the city and the vacation packages are some of the best in Maryland.

    Cons

    The company did away with the sales bonus program to all employees, this really hurt the moral and overall faith in senior management. Short 35 hour work weeks, though salaried folks rarely do.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Avoid this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Sparks, MD
    Current Employee - Anonymous Employee in Sparks, MD

    I have been working at PHH Arval as a contractor for less than a year

    Pros

    Nice facility in terms of building and amenities - they seem genuinely understanding and supportive of personal / family life

    Cons

    pay is not great, 35work weeks, internal politics as with any job. but the location is really inconvenient if you're not near the PA state line, recently bought by Element Financial so changes are coming. - 85% ( and that's a low estimate ) are temporary / contract workers. That in itself should indicate ZERO job security. - so if you're part of the 85% you're constantly waiting for the other shoe to drop and you don't have company benefits and you're lining the pockets of your employer who is the temp service. - never saw a company with so many temp workers,, it's weird. Personally tried to get my foot in the door that way and once I was eligible I began posting / interviewing internally. Nothing panned out. It's accurate what another post said about who you know.. if you're not in with the IN crowd you're wasting your time and your gas money to get there they are perfectly content to let you do direct hire work indefinitely with no obligation to officially bring you into the fold as a direct hire. - Don't take a temp assignment here if you're hoping it will lead to a permanent gig, chances are great that it won't. Management is allergic to suggestions, in fact that take offense to it. example - caught someone doing something wrong, brought it to managers attention. Assignment over! ,,,,need I say more about how the place is run ?

    Advice to ManagementAdvice

    Build from a labor pool of permanent workers - Obviously. people need stability, seems as if the only tenured people are the long term temps and upper management with 10plus years under their belt before they started using so many contractors, naturally those folks are riding the wave til retirement so unless there's incentive to stay turn over among short term employees will remain high and compromise quality and consistency.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Tough Culture to be successful in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PHH Arval full-time

    Pros

    Work life balance is good-35 hr work week

    Cons

    Management that consistently over promises and under delivers

    Advice to ManagementAdvice

    Fresh leadership needed, do things the way they have always been done, culture not good.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    I worked at PHH for over 20 years and enjoyed opportunities I wouldn't have had elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  Sparks, MD
    Former Employee - Management in Sparks, MD

    I worked at PHH Arval full-time for more than 10 years

    Pros

    Opportunities for promotions for those who work hard and show a desire to learn. Until the last few years, the culture was nurturing, supportive and family-like.

    Cons

    Market and competitive challenges have proven that Senior Management was only geared for fair-weather management. Difficult financial circumstances (2008 market crash, attempted sale to GE, etc.) created desperation and mistrust. I understand changes are being made now.

    Advice to ManagementAdvice

    Get back to basics and deliver quality customer service in the primary services instead of continuing to look for the flashy new stuff. Build back employee trust by replacing the senior managers who are struggling and in over their head, provide job training and career path development.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    It's become worse over the years....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Consultant  in  Hunt Valley, MD
    Current Employee - Account Consultant in Hunt Valley, MD

    I have been working at PHH Arval full-time for more than 5 years

    Pros

    A few co-workers and vacation time

    Cons

    *Medical insurance.
    *Its all about who you know and talk to. There is a lot of gossip at this company and if you don't fall in the right crowd, you shouldn't even go back. Middle management, which is horrible, is after the people who doesn't gossip AND dress a certain way. Basically a person who does not gossip, does not start rumors, does not sucks up/gets involved with drama -- this is not the company for you to work for. There is A LOT of middle management and most do not like confrontation so they never respond or help out until they are getting in trouble by their boss.

    Advice to ManagementAdvice

    To learn and understand what each person has on their desk and deals with every day

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Not the best when it comes to salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hunt Valley, MD
    Current Employee - Anonymous Employee in Hunt Valley, MD

    I have been working at PHH Arval full-time for more than 3 years

    Pros

    Fitness Center, Café, 35 hour work week for many employees, special employee events throughout the year

    Cons

    Low salary, disorganized when it comes to training, management not on same page, management does not communicate and plays favorites.

    Advice to ManagementAdvice

    Pay your employees more, not just the executives. Worker bees who deal with clients deserve more. Provide better training for new hires and do not put "whoever" in management positions just b/c they were friends with someone higher up.

    Doesn't Recommend
    Neutral Outlook

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