PHH Mortgage Reviews

I worked at PHH Mortgage full-time for less than a year

Pros – The people were great & its a shame they lose so many good ones due to mismanagement & poor training.

Cons – Very POOR training & you receive no help once you get to the floor. If you have a question, there is no one to help and you are advised not to ask management. No one seems to have the right answer anyways. High Deductible insurance. No work life balance. Very high turnover due to STRESS since you do not get help.

Advice to Senior Management – Provide support for new hires once they hit the floor. Have Supervisors who are willing to help & are knowledgeable. Update your systems in the training room. Its hard to learn when you are sharing one computer and one phone & it is frustrating.

No, I would not recommend this company to a friend

I have been working at PHH Mortgage full-time for more than 7 years

Pros – Many hard working, friendly employees. Gym and cafeteria in each building. Ability to move to different departments to gain more experience and hopefully land job at other mortgage companies

Cons – Salaried employees that work lots of expected overtime for free. Low pay in comparison with other nearby mortgage companies, Awful health insurance with 2K deductable! New employees given little training.

Advice to Senior Management – Staff departments properly, put together a better plan for training new employees, ditch that healthcare plan. As the economy improves, employees will go elsewhere for better benefits and pay

No, I would not recommend this company to a friend

I have been working at PHH Mortgage full-time for less than a year

Pros – The people there will help with anything you ask. The is not any micro managing. Everyone is treated like an adult.

Cons – The pay is not competitive to the industry. There is not pension plan. There is not a bonus structure for all departments.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at PHH Mortgage

Pros – Laid back environment, friendly people, decent work/life balance. When you do well, you're recognized. Camraderie in between departments.

Cons – Can be tough to move around for some people; your supervisor doesn't really take your career vision into account, major decisions rely heavily on senior management influence and not what the employees want.

Advice to Senior Management – Give the employees more career advice, perhaps implement a rotational program for recent grads to get a solid understanding of the business and beef up the internship program in order to recruit more people early on.

I worked at PHH Mortgage

Pros – bonuses and incentives to close loans are very good

Cons – base pay and work life balance is not good

I worked at PHH Mortgage

Pros – Culture, Free coffee, well established company

Cons – Business can be slow causing work to drag

I have been working at PHH Mortgage

Pros – office work
8 hours work
easy to do and fast to learn
some people are nice

Cons – low standards
learning or advancement is not offered
people are taught by the book, but not on the floor

Advice to Senior Management – N/A

No, I would not recommend this company to a friend

I have been working at PHH Mortgage

Pros – A great place to gain experience in the mortgage industry if you don't have any. They will pretty much hire anyone and if you can prove yourself competent you can gain experience to further your career elsewhere.

Cons – Everything is a secret. You never will get a straight answer to ANY question you ask, so it's not worth your time to ask. They never tell you exactly how you are performing unless you work in loan processing then you will get daily kudos.

Advice to Senior Management – I would suggest they spend more time engaging employees and providing the necessary tools and support for employee development instead of looking at reports because people know how to get around reporting.

I have been working at PHH Mortgage

Pros – The team players have such a drive and passion for what they do. They take great pride in the work the deliver.

Cons – Often times the answer given is - "that is just how we do it". Too afraid of change and do whatever is takes to get something done, even if it means manual work and overtime pay.

Advice to Senior Management – Create a group that thinks about how PHH can drive change. Automate systems and stop independent spreadsheets for tracking and reporting.

I worked at PHH Mortgage

Pros – I really enjoyed the team I was working with and they do treat contractors like regular employees.

Cons – Not much support once you start. VERY little training and some of the business oweners you work with don't play well with others.

Advice to Senior Management – If you insist on hiring contractors in your IT department you need to consider a training program to acclimate them to your systems.