PHH Mortgage Reviews

Updated July 27, 2015
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2.6
Rating Trends
Recommend to a friend
Approve of CEO
PHH Mortgage President & CEO Glen A. Messina
Glen A. Messina
6 Ratings

Pros
  • work life balance, Flexibility and some benefits (in 8 reviews)

  • Great co-workers and positive supervisors (in 4 reviews)

Cons
  • Empty promises, constant changes in requirements, poor training, favoritism, no work life balance (in 5 reviews)

  • The turnover rate due to lay offs is unimaginable (in 5 reviews)

More Pros and Cons

186 Employee Reviews

Sort: Popular Rating Date
  1. Misses the mark

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Mount Laurel, NJ
    Current Employee - Supervisor in Mount Laurel, NJ

    I have been working at PHH Mortgage full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working at PHH has been a good experience. The people are great and there is a team atmosphere. You don't feel left out of the workflow.

    Cons

    Severe underpayment and small annual raises do more to offset the positive atmosphere over time. Lack of foresight on layoff planning leads to over work by staff and low morale.

    Advice to Management

    Allow for larger raises in annual budget and annual bonus for high achievers. Middle management should be part of targeted layoff discussions.


  2. Helpful (1)

    Escrow Analysis Rep

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PHH Mortgage

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good atmosphere and good training

    Cons

    Make no money for the experience you have

    Advice to Management

    Give the workers the pay they deserve


  3. Helpful (3)

    Sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PHH Mortgage

    Pros

    Was once the crown jewel of the mortgage industry. People actually loved going to work

    Cons

    Layoffs abound. Whenever there's a hiccup in the bond market, layoffs are sure to follow

    Advice to Management

    Consider rehiring Terry Edwards if you can afford him.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Excellent Co-workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PHH Mortgage full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    Excellent Co Workers and immediate supervisor

    Cons

    Capacity management, continuous staff reductions

    Advice to Management

    Improve employee relations


  6. Helpful (2)

    Single Point of Contact

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Single Point of Contact: Case Manager in Buffalo, NY
    Current Employee - Single Point of Contact: Case Manager in Buffalo, NY

    I have been working at PHH Mortgage full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are pretty good and I like my hours.

    Cons

    Unrealistic expectations, very disorganized & not willing to listen to suggestions. I don't feel like I have a voice.


  7. Helpful (3)

    V. P.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PHH Mortgage full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Competitive salaries when market forces warrant them. Otherwise, salaries levels have been frozen for the past couple years. Interesting private label outsourcing business model.

    Cons

    Company going through a reorganization, resulting in many layoffs and cost reductions, including moving to smaller facilities, closing sites, and cramming all levels of workers into small cubicles.

    Advice to Management

    Remain loyal to those workers who have been loyal to you for many years. They should not be shedded lightly.


  8. Helpful (3)

    Loan Officer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Originator in Jacksonville, FL
    Former Employee - Loan Originator in Jacksonville, FL

    I worked at PHH Mortgage (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    business comes to you and is easy to sell

    Cons

    Too much BS mid level management from people that dont know what they are doing


  9. Helpful (1)

    Turnover

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PHH Mortgage full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Nice people, lots of work when market is favorable.

    Cons

    Lots of turnover, not only with staff but also with senior management.


  10. Helpful (2)

    no clue

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mount Laurel, NJ
    Former Employee - Anonymous Employee in Mount Laurel, NJ

    I worked at PHH Mortgage full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some nice people work here, it's shame the company will be bought by investors and sold off.

    Cons

    More layoffs are coming, senior management is along for the ride and most will be looking for greener fields soon enough. Systems fail daily, IT group has zero leadership going forward and the six sigma team claims they can save the world and...as the mad investor says...SELL! the $109 million penalty will result in very simple next steps...more layoffs and this time it will be management.

    Advice to Management

    Bail now before you get fired by wall street


  11. Helpful (1)

    Jr. Underwriter

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PHH Mortgage

    Pros

    Office location was convenient. Nice facilities.

    Cons

    Open office and work stations. Moved around often, as well as others. Hard to forge relationships. Never worked in an environment were employees used foul language.



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