PHH Mortgage Reviews

Updated March 27, 2015
168 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Originator in Jacksonville, FL
    Former Employee - Loan Originator in Jacksonville, FL

    I worked at PHH Mortgage full-time (more than a year)

    Pros

    Good pay and great co-workers. I liked working there but would not consider returning due to their layoffs

    Cons

    The company has a hard time projecting future business. They hire in mass and layoff as soon as it slows down.

  2. Fairly nice

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PHH Mortgage

    Pros

    Rather nice experience working there. Management was for the most part understanding, and if necessary would allow people to take off. But, you had to work hard alot of overtime.

    Cons

    Layoffs happened rather quickly and often, or maybe that's just the corporate lifestyle.

    Neutral Outlook
    No opinion of CEO
  3. processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Processor in Mount Laurel, NJ
    Current Employee - Loan Processor in Mount Laurel, NJ

    I have been working at PHH Mortgage

    Pros

    Compensation is good, location is lovely (if you do not mind a congested area at rush hour)

    Cons

    benefits, management, frequent layoffs, no life/work balance, favoritism
    much overtime required and often company says not warranted. Company will force you to work faster and harder with little to no extra compensation

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful

    Company is Restructuring--Reconsider

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mount Laurel, NJ
    Current Employee - Anonymous Employee in Mount Laurel, NJ

    I have been working at PHH Mortgage full-time (less than a year)

    Pros

    Facility in Mt. Laurel is lovely. There is a solid on-site cafeteria and fitness center (with shower facilities). Employees encouraged to get up and walk during the day--there are discounts on healthcare for healthy habits. Company brings in vendors during lunch hour, so there are opportunities to buy unique gifts on premises. There is a convenience store on premises that sells snacks, coffee, stamps, and discount tickets to movies and amusement parks (you don't order them--you can get them same-day). Parking is ample.

    Cons

    Antiquated processes; antiquated computer equipment; low morale. Company uses browser versions that are no longer supported. What I found to be the most challenging aspect of PHH is the attitude of the long-term employees. Many have been there for 15 years, and they perform business processes like they were done 15 years ago. No fresh thought really welcomed. Project Management Office ineffective--they have a paper-based "Air Traffic Control Room" where statuses of all company projects they manage are displayed on the walls--and they update the paper status dots each week. It takes 3 employees to maintain the statuses of the room. The PMO thinks this approach is cutting edge-and it's laughable. Sad thing was this room was the brain child of a C-level executive and an experienced VP. Meetings are run ineffectively. Meetings are often off-track and people bs statuses. Poor work ethics tolerated! Some great people remain in the rank and file, but the truly gifted have left for more stable firms. PHH is flush with cash from the sale of the Fleet division, but once that runs out, then the outlook is grim. 10-12% layoffs to be happening in 1Q 2015. If you have other options, seriously consider those options. Back-biting beginning occurs within the rank and file--employees very political to save their jobs. Lots of kissing up to higher management.

    Advice to ManagementAdvice

    Management should set the tone and lead by example. I was unimpressed with the leadership displayed by high-level managers. Stop the cronyism/nepotism and bring in people that have true talent. A bit too late to be updating computer systems now--the systems should never have been left to fall so behind. Move away from a paper-based PMO. It makes the company look old-fashioned and, quite frankly, silly in this day and age of advanced dashboard creation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Awful

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PHH Mortgage

    Pros

    Onsite gym, cafeteria, ample parking

    Cons

    Health benefits are expensive for poor coverage

  7. SPOC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SPOC - Case Manager in Mount Laurel, NJ
    Current Employee - SPOC - Case Manager in Mount Laurel, NJ

    I have been working at PHH Mortgage full-time (less than a year)

    Pros

    Good hours; flexible shifts; management is fair

    Cons

    No overtime; constantly changing policies

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Supervisors ok...not flexible though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Supervisor in Mount Laurel, NJ
    Former Employee - Assistant Supervisor in Mount Laurel, NJ

    I worked at PHH Mortgage full-time (more than 3 years)

    Pros

    Cafe onsite and a gym onsite

    Cons

    Hours and a lack of flexibility

    Advice to ManagementAdvice

    Manage up not out

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. Mixed bag; going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Loan Consultant in Jacksonville, FL
    Former Employee - Mortgage Loan Consultant in Jacksonville, FL

    I worked at PHH Mortgage full-time (more than 3 years)

    Pros

    Great training for inexperienced loan originators
    Some of the supervisors are awesome
    Good money for hard work
    Nice facilities in Jacksonville

    Cons

    This is a call center environment that is understaffed, so you get interrupted constantly and are forced to take new calls, even for callers from states you are not licensed in and cannot help. Consultants have been quitting every month due to increased workload and responsibilities with no increase in compensation (they just increased it recently on a per-loan basis to stem the exodus of consultants). Technology is awful... still running XP and outages occur on a daily basis. Short cubicle walls means a LOUD office that clients can hear while you are taking applications over the phone. When Merrill Lynch declines to renew their PLS contract with PHH next year, the Jacksonville office will likely be closed down. Lastly, big producers who have referral relationships are not required to take the lower quality calls that come through, which makes it harder for newer consultants to make it to the top.

    Advice to ManagementAdvice

    I had a pretty good experience at PHH and appreciate the training and solid supervisors I worked with. However, a massive technology upgrade is needed, as well as more transparency. Management pretends everything is going to be okay, but it isn't. Stop loading more responsibilities on the loan originators because the loan processors can't keep up. Stop emphasizing answer rate and focus on routing calls to the right consultants so they aren't discouraged from answering the phone. Be truthful with employees about the future of the PLS model when Merrill Lynch goes to Bank of America next year. Retain managers who are respected by their peers and subordinates (this got better after some of the layoffs). Thanks for the opportunity... I am happier where I am now but still appreciate my time at PHH.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. Good starter company going through changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Consultant in Mount Laurel, NJ
    Current Employee - Mortgage Consultant in Mount Laurel, NJ

    I have been working at PHH Mortgage full-time (more than a year)

    Pros

    Stable leads and income hard work needed

    Cons

    little advancement opp not chance to get promoted

    Advice to ManagementAdvice

    x

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Tactless with regard to layoffs. As I've experienced 2 layoffs prior to mine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Processor in Mount Laurel, NJ
    Former Employee - Loan Processor in Mount Laurel, NJ

    I worked at PHH Mortgage full-time (more than 3 years)

    Pros

    PHH recruits persons with limited experience.

    Cons

    Process improvement can not happen without a system upgrade. You can be lost in the shuffle if you don't make yourself known.

    Advice to ManagementAdvice

    Consider cross training your assets before considering massive layoffs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

PHH Mortgage Photos

Small Office inside locate Realty Company

+ Add Photo

Work at PHH Mortgage? Share Your Experiences

PHH Mortgage

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.