PHS Reviews

Updated August 25, 2015
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2.9
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PHS Chief Executive Justin Tydeman
Justin Tydeman
1 Rating

10 Employee Reviews

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  1. HR Generalist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Generalist in Fairfield, CA
    Former Employee - Human Resources Generalist in Fairfield, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PHS full-time (More than 10 years)

    Pros

    Hard-working employees, strong will, willing to learn and grow

    Cons

    Poor communications, need additional training on proper communications and how to treat employees fairly

    Advice to Management

    Provide teams with much needed Training to be successful and to seek strong successors


  2. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Leeds, England (UK)
    Former Employee - Account Manager in Leeds, England (UK)
    Recommends
    Positive Outlook

    I worked at PHS full-time (More than a year)

    Pros

    good training. dedicated area. good commission

    Cons

    low pay, no fuel cards

    Advice to Management

    adjust targets when training. give better basic


  3. Service Driver

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Driver in Ashford, Kent, South East England, England (UK)
    Current Employee - Service Driver in Ashford, Kent, South East England, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    it doesn't require flexibility from employees however road traffic can ruin with your day

    Cons

    Some customers can be a pain in the *****, perhaps its got to do with the line of business we work in


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  5. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Caerphilly, Wales (UK)
    Former Employee - Anonymous Employee in Caerphilly, Wales (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PHS full-time

    Pros

    Free canteen and parking. Weekends off, 10 days Christmas Shut down. If your face fits your on to a winner.

    Cons

    Depends on the department you are on, some managers are good some are real bad. Over worked and under paid. Targets ?? I Earned more money five years before I left than I did at the time of leaving with twice the work load Get an H. R. Department, there is so much back stabbing it is un real.

    Advice to Management

    Listen to the workers before changing procedures. If its not broke don't try and fix it. Some departments do not work unless the other departments steps up. Make sure the Left hand knows what the Right hand is doing.......... Get an H. R. Department, there is so much back stabbing it is unreal.


  6. Helpful (1)

    Flavours of working for PHS as a Service Driver

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at PHS full-time (More than 10 years)

    Pros

    Own van which can be taken home. Great mobility and independence once away from depot. Mainly good colleagues which stick together and help each other out

    Cons

    Currently very fluent Top management . Depot managers often inexperienced to role and environment.Oppressive rulings on minor misdemeanours e.g.doing 35 in a 30 mph zone as tracked by Masternaut can lead to a disciplinary.No straight forward OT system in place,instead you're pointed to the Bonus stucture Bomus system has been so thoroughly eroded in the last 5 years that drivers are expected to de facto do an hours overtime for 66 p an hour. High daily workload of 30+ calls. This is possible in busy city centres however becomes unrealistic in more rural areas which require lots of driving between calls.Lots of physical handling of unhygienic items and generally very hard physical work. Until this year hadn't had a payrise in 5 years. High staff turn over due to unrealistic expectations raised at interview and many drivers quitting again after couple of months if not weeks.

    Advice to Management

    Listen more to your drivers which are the people at the coalfront and often the only direct contact person your customer deals with.Re-examine your driver bonus system and revamp. Especially for drivers that have been with you many years. Promote from within for Depot managers and don't parachute in personnel who haven't got an inkling about the waste management business. Switch the pay system to a straight forward hourly rate with a decent overtime to motivate drivers and increase productivity.Cross our fingers that the currently newly appointed MD takes a different approach to the last few and sticks around long enough to at least whittle down the top heavy managment structure and listen to and implement driver's concerns. OH, and last but by no means least get rid of the 360 routing system which hasn't and will never work!!


  7. Great place to work if you are OK with the lower pay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Web Developer in Caerphilly, Wales (UK)
    Former Employee - Senior Web Developer in Caerphilly, Wales (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PHS full-time (More than 3 years)

    Pros

    Family-managed feel, lots of variety, opportunity for moment within the company and if course the free lunch if based at head office. The teams genuinely get along and there was no drama, at least in marketing.

    Cons

    Lower salaries than elsewhere and the speed of growth through acquisitions left the IT department with an impossible task. Internal systems are old and outdated but people seem to work with what they have.

    Advice to Management

    Realize the value of employees and compensate them better and you'll retain way more - lots of colleagues, including myself, were forced to move on because of wages.


  8. Helpful (2)

    A Good company with a few changes ahead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Person in Cardiff, Wales (UK)
    Former Employee - Sales Person in Cardiff, Wales (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Very professional and the training and induction was fantastic. They certainly know how to look after new employees. As far as expenses and payroll was concerned no issues.

    Cons

    I believe customers would wish to deal with one person not one person from each organisation. They sometimes can come over as worry about new business more than existing business.


  9. Do not care about staff, do not encourage progression

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Advisor in Hayes, England (UK)
    Former Employee - Retention Advisor in Hayes, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great team, great line manager

    Cons

    Lack of recognition, poor attitude towards hitting targets, not enough contact with sales manager

    Advice to Management

    Connect with your staff, incentives, make them feel valued


  10. Helpful (2)

    not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Invoice Processing in Caerphilly, Wales (UK)
    Former Employee - Invoice Processing in Caerphilly, Wales (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PHS full-time (More than 5 years)

    Pros

    Free parking. Free canteen. Near to Aber train station. Just off A470 - easy to get to.

    Cons

    Poor pay for clerical workers. I seemed to be regarded as an expense, not an asset. Office not great: Office was built in the early eighties, and does not seem to have much done to it since. Consequently the exterior looks very tatty, and certainly does not seem to say head office. The interior is a series of large open plan office floors, which are very noisy with a lot of people coming and going. The heating is also too hot in the winter so you will come home soaked in sweat. The air conditioning is also too weak, so in the summer it is again too hot, and everybody has fans on their desk rattling all day. The office furniture is also quite old - lots of chairs that do not adjust, broken locks on cabinets, ten year old desktop PCs, etc. When I was there, the hot taps in the ladies did not work, and the soap dispenses were often empty. Also, the water coolers produce water at a laughably slow trickle. This is a company that does washrooms and water coolers as a large part of its business! The office is not a pleasant place to be, and needs a major refurbishment. Aggressive and bad managers: The managers seem to subscribe to the Gordon Gecko school of people management in the fact that anybody that struggles with any work, falls even slightly behind schedule, or comes in ten minutes late gets disciplined in quite a heavy handed way. Don’t be fooled by the pally act of the managers - they will throw people under a bus in a second if it makes them look good - think David Brent. Managers also have a disinterested , get-it-done attitude to their staff. There are monthly review meetings, but they are not two way exchanges and are much more “why did this take so long” , “you need to do more” meetings. I don't mind hard work, but when you work flat out and still get criticised - it just makes you go home and update your cv. Managers also think clerical staff can do three things at once, and everybody wants you to treat their work as top priority, which combined with the aggressive attitude of the managers, and the constant “done it yet?” interruptions makes for a very nasty and high stress work environment. Staff were often put in positions where it was impossible for them to hit all their objectives. I personally left for the evening in tears quite a few times. Over emphasis on extracurricular activities: You will get heavily pressured to attend social events, and questions will be asked in a semi disciplinary approach if you do not attend them. Some of us have husbands and children to go home to! Outdated business practices: No social media presence. No e-commerce. Pointless meetings that only exist to give managers something to do. No flexi hours - be in at 9AM or god help you.

    Advice to Management

    This is a company that is stuck in the eighties with its technology, people management and business practices. Many of the managers need to step down and be replaced with young blood that will bring the company into the 21st century.


  11. Ok

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Flexibility and casual work environment Benefits are nice and pay is ok The people seem nice to work with in my department

    Cons

    I think the pay could be better...I think that the upper management team can be close-minded at times which causes frustration

    Advice to Management

    Listen to your team and try to implement ideas they may have in order to create a better working environment



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