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PHS Reviews

2 Reviews

2 Reviews

Recommend to a friend
Approve of CEO
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Gareth Rhys Williams
1 Rating

Employee Reviews

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    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee


    Flexibility and casual work environment
    Benefits are nice and pay is ok
    The people seem nice to work with in my department


    I think the pay could be better...I think that the upper management team can be close-minded at times which causes frustration

    Advice to ManagementAdvice

    Listen to your team and try to implement ideas they may have in order to create a better working environment

    No opinion of CEO

    not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Invoice Processing  in  Caerphilly, Wales (UK)
    Former Employee - Invoice Processing in Caerphilly, Wales (UK)


    Free parking.
    Free canteen.
    Near to Aber train station.
    Just off A470 - easy to get to.


    Poor pay for clerical workers. I seemed to be regarded as an expense, not an asset.

    Office not great:

    Office was built in the early eighties, and does not seem to have much done to it since. Consequently the exterior looks very tatty, and certainly does not seem to say head office.

    The interior is a series of large open plan office floors, which are very noisy with a lot of people coming and going. The heating is also too hot in the winter so you will come home soaked in sweat. The air conditioning is also too weak, so in the summer it is again too hot, and everybody has fans on their desk rattling all day. The office furniture is also quite old - lots of chairs that do not adjust, broken locks on cabinets, ten year old desktop PCs, etc. When I was there, the hot taps in the ladies did not work, and the soap dispenses were often empty. Also, the water coolers produce water at a laughably slow trickle. This is a company that does washrooms and water coolers as a large part of its business! The office is not a pleasant place to be, and needs a major refurbishment.

    Aggressive and bad managers:

    The managers seem to subscribe to the Gordon Gecko school of people management in the fact that anybody that struggles with any work, falls even slightly behind schedule, or comes in ten minutes late gets disciplined in quite a heavy handed way. Don’t be fooled by the pally act of the managers - they will throw people under a bus in a second if it makes them look good - think David Brent.

    Managers also have a disinterested , get-it-done attitude to their staff. There are monthly review meetings, but they are not two way exchanges and are much more “why did this take so long” , “you need to do more” meetings. I don't mind hard work, but when you work flat out and still get criticised - it just makes you go home and update your cv.

    Managers also think clerical staff can do three things at once, and everybody wants you to treat their work as top priority, which combined with the aggressive attitude of the managers, and the constant “done it yet?” interruptions makes for a very nasty and high stress work environment. Staff were often put in positions where it was impossible for them to hit all their objectives. I personally left for the evening in tears quite a few times.

    Over emphasis on extracurricular activities:

    You will get heavily pressured to attend social events, and questions will be asked in a semi disciplinary approach if you do not attend them. Some of us have husbands and children to go home to!

    Outdated business practices:

    No social media presence.
    No e-commerce.
    Pointless meetings that only exist to give managers something to do.
    No flexi hours - be in at 9AM or god help you.

    Advice to ManagementAdvice

    This is a company that is stuck in the eighties with its technology, people management and business practices. Many of the managers need to step down and be replaced with young blood that will bring the company into the 21st century.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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