PLS Financial Services Reviews

Updated July 21, 2015
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PLS Financial Services President Dan Wolfberg
Dan Wolfberg
18 Ratings

Pros
  • Decent pay and clean working conditions (in 4 reviews)

  • Pay is ok as with the health benifits costs (in 2 reviews)

Cons
  • High turnover, people frustrated and no confidence in company and leadership (in 8 reviews)

  • This all came to a halt as soon as upper management started trying to help the support center run smoother and be more financially efficient (in 8 reviews)

More Pros and Cons

32 Employee Reviews

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  1. Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Chicago, IL
    Current Employee - Coordinator in Chicago, IL

    I have been working at PLS Financial Services full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    There is good pay and this job and upper management is amazing. This is company that truly cares about their employees. If you get the job talk to Jerome Bryant and Jeff Dillion...they will make your day and make work exciting as well.

    Cons

    Some employees are difficult to work with. Lack of training will halt development. You will be told that you are not needed and someone else can do your job.

    Advice to Management

    Make sure that all employees are being treated well and trained accordingly


  2. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at PLS Financial Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ability to interact with customers face to face; fast paced environment; effective and great teamwork; friendly bosses/supervisors

    Cons

    More time to evaluate workers

    Advice to Management

    Review the cause/s of recent hires leaving.


  3. Helpful (1)

    Not the company I joined 5 years ago.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at PLS Financial Services

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Corporate has a good work/life balance. Team members at manager level have a strong commitment and drive to see the company succeed.

    Cons

    Current Human Resource Directors and Senior Leadership have their own agenda. They decrease morale and when challenged devise a way to remove the challengers from the organization. They prefer a Lemming like group of individuals. No chance of advancement if you are an individual thinker. Outlook on talent retention is not good. Talented individuals leaving as fast as they are coming in.

    Advice to Management

    Take a solid look at who is leading the talent of your organization. There is a common denominator related to the mass exodus that has been occurring in the HR related departments. Fast talking and big words will not hold up under scrutiny.


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  5. Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at PLS Financial Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Meet new people all the time! The company is constantly hiring.

    Cons

    Where do I start, no breaks, extreme forced overtime, very fast paced environment, extremely stressful, no consideration of what the management has to deal with on a daily basis. Employees don't last 1 out of 5 people will last more than 3 months.

    Advice to Management

    Needs to be more considerate of their employees and their lives outside of PLS!


  6. Helpful (1)

    store manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Chicago, IL
    Former Employee - Store Manager in Chicago, IL

    I worked at PLS Financial Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    nice friendly staff to work with.

    Cons

    Upper Management was a joke, they wont listen until there a problem then you get the blame.


  7. Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Chicago, IL
    Former Employee - Management in Chicago, IL

    I worked at PLS Financial Services full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Above average Career advancement and opportunities

    Cons

    Below average pay and benefits

    Advice to Management

    Increase salaries to make them in line to job responsibilities


  8. Lacking leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oak Brook, IL
    Former Employee - Anonymous Employee in Oak Brook, IL

    I worked at PLS Financial Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay and clean working conditions

    Cons

    Although on the outside the working conditions seem pleasant enough there is a underlying caustic attitude. Supervisors and directors that smile to your face and promise things while underneath they are planning against. Deadlines will change on a whim and blame is easily tossed around without cause. Production and support are a complete disconnect. Apply with caution, they have a 105% turnover rate. Had I known the true environment I would have never accepted a position there. FYI.. Benefits kick in only after 60 days.

    Advice to Management

    Respect your employees. Stop adapting the "fast food" philosophy. Accept that there are “excuses”and listen when someone has an idea.


  9. Helpful (4)

    PLS Collections Support Center in Oakbrook

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Oak Brook, IL
    Former Employee - Collector in Oak Brook, IL

    I worked at PLS Financial Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great pay if you manage to qualify for bonus.

    Cons

    Management does NOT care about ANY of its employees outside of their corporate office on Wacker in Chicago. There are a few exceptions, but not many. It used to be a very nice job to go to everyday...happy coworkers, great bonuses and a positive atmosphere. This all came to a halt as soon as upper management started trying to help the support center run smoother and be more financially efficient. This was done by hiring Rob Fisher. His idea of running a better support center is implementing a micro-management culture. By doing this, production decreased, excellent and IMPORTANT employees and managers were either fired or they quit. Qualifying for bonus is now next to impossible. Employees are treated like children, not adults, and the atmosphere in the Oakbrook Support Center is EXTREMELY negative nowadays. The very sad part of this is that the owners, Dan and Bob Wolfberg, are either blind to this or they simply do not care. Their main focus is opening up new stores and fundraising for politicians. Whenever they come in to have a q&a with the employees, they refer 98% of the questions to other supervisors or managers because they are REALLY in the dark in regards to almost anything.

    Advice to Management

    Stop the micro-management. Anyone with a brain and common sense realizes this does mor harm than good. What looks good on paper doesnt necessarily work.


  10. Helpful (2)

    Pls is a fairly easy job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at PLS Financial Services part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some pros about pls is that it is easy work and you get to meet and interact with some nice people.

    Cons

    Some cons about pls is that they are open 365 and 24 hrs. You never have time to have plans because the schedule changes so often and they never close.

    Advice to Management

    Be more courteous that the employees have lives outside of pls.


  11. Helpful (3)

    Avoid the Corporate Office at all costs!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accountant in Chicago, IL
    Current Employee - Senior Accountant in Chicago, IL

    I have been working at PLS Financial Services full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay is ok as with the health benifits costs. There's some room to move up because the place is a revolving door.

    Cons

    Long work hours. Work/Life balance is horrible. Bare minimum vacation time and holiday time. No formal training when you start in the Corporate office.

    Advice to Management

    Better vacation time and holiday time. Must seperate treating the Corporate employees like the field employees. Maybe then they'll stop getting people leaving for better benefits.



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