PLS Financial Services
1.9 of 5 65 reviews
www.plshome.com Chicago, IL 1000 to 5000 Employees

PLS Financial Services Reviews in Chicago, IL

Updated Jul 9, 2014

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1.8 21 reviews

                             

25% Approve of the CEO

PLS Financial Services President Dan Wolfberg

Dan Wolfberg

(12 ratings)

14% of employees recommend this company to a friend
21 Employee Reviews Back to all reviews
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    Pls is a fairly easy job.

    Customer Service Representative (Former Employee)
    Chicago, IL

    ProsSome pros about pls is that it is easy work and you get to meet and interact with some nice people.

    ConsSome cons about pls is that they are open 365 and 24 hrs. You never have time to have plans because the schedule changes so often and they never close.

    Advice to Senior ManagementBe more courteous that the employees have lives outside of pls.

    No, I would not recommend this company to a friend

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    Good company with solid management.

    Director of Operations (Former Employee)
    Chicago, IL

    ProsExcellent training processes at this company.

    ConsIndustry has a very bad rep. Even though the company tries to rise above difficult to overcome this.

    Advice to Senior ManagementDevelop your people.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    Racist organization not worth your time

    Human Resources (Former Employee)
    Chicago, IL

    ProsBenefits,Location, Office decor, commutte, office hours

    ConsPoor recruitment practices, Play games, lie to candiates and employees, Revolving door

    Advice to Senior ManagementConsider behaving in a moral and ethical company

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    6 people found this helpful  

    Run Forrest Run!!!!

    District Manager (Current Employee)
    Chicago, IL

    ProsThey donate a tree for every employee they employ on Arbor Day. We plant trees because we need the paper. Voted "5000 Fastest Growing Companies in America" and "Chicago's 101 Best and Brightest Companies to work for".

    ConsPLS Financial received this prestigious award for 2008, 2009 and 2010, HELLO.... THIS IS 2014 what were you doing right four years ago? There is absolutely no respect for the field leadership team regardless of how many hours we put it. The Senior Leadership team does not genuinely have our best interests at heart and it is difficult to trust them. They are not grateful for our performance efforts (especially if EBITDA is not positive) and they always are attempting to squeeze every bit of effort they can out of you, this will cause you to not trust that they have intentions to be more efficient, resourceful and collaborative (poor technology comes to mind). Leadership does not effectively "touch the business" they visit because they have too and when they do, they come with sharp tongues, they don't speak to the DM prior to the store visit, they rely on the ineffective DO's to give them the full picture in a two day span. Talk to your leadership teams who really role up their sleeves and try in earnest to make money for the Company.

    PLS is not a box of chocolates.

    Advice to Senior ManagementYou focus too much on sales and profits, and not enough on cash flow. Pay your bills and pay them on time so important services are not disrupted, this is HUGE for the field and our ability to accurately give out loans let alone read a reputable P&L which we have not seen in about 2 years. How can we possibly manage if we don't know the correct numbers to manage too?

    Many Companies with excellent potential for growth and fame are brought to their knees by leaders who do not know how to manage cash. The worst case is a company that runs out of money and is unable to make payroll, accounts payable and loan payments. Often, company management has not developed a financial plan that considers three scenarios: conservative, expected, or extraordinary performance, and what to do financially with each situation. Or they have a plan, but don’t follow it. Unfortunately, the moment company leaders learn the company is insolvent; it will be too late to fix the problem. Where is the Company's Standard Operating Procedures?

    People want personal attention and flexibility – So focus on your customer relationships and ability to adapt quickly; that will be the ticket to your success in the future. Understand and respect that your SM's know their customers, don't berate someone because they didn't state the "8 To Be Great" verbatim, your employees are human, they are not robots. Your field leadership owns this, let your leadership team train their people, this is not a cookie cutter business, it's all about adapting to the customer and relating to them in all kinds of markets.

    Organizations that mistreat employees and abuse customers are ripe for failure. Companies that base their philosophies’ on “win-lose” thinking, seeking to take advantage of relationships, can neither survive nor prosper. Such an approach generally begins with leadership that is arrogant and greedy. They, in turn. hire and promote mangers of the same attitude and behavior.

    Companies that engage with one very large customer are at high risk. This assumes that the predominant client represents more than 50% of company revenues. Don't just focus on the impoverished, get your name out, look for the middle class business. Invest your profits in Marketing - it's EFFECTIVE!

    Companies that fail don’t have key objectives. Furthermore, they have not developed repeatable steps to accomplish core tasks. These managers engage themselves in meaningless activities that miss the mark. Their motions do not represent progress. Their employees are not productive. They look busy, but accomplish nothing. Without written processes that are clear, concise and thoughtful, employees commit errors. Time is wasted. Money is lost. Efficiency is lacking.

    Hiring the wrong people can kill an organization. If they are incompetent, tasks won’t be accomplished. If they don’t fit an exceptional company culture, they will be disruptive and negative. If they are dishonest, they will steal and lie. If they are not happy, they will abuse customers and fellow employees. If they are not capable of growing professionally, they will not improve and contribute to the organization. If they are not committed to the company, they will leave in the near term. Let's live this philosophy and not be beholding to the HR Department in it's current state. Let's truly dissect the "Why" in PLS and execute meaningful policies which will show your employees that you genuinely do care about them. Actions speak louder than words, take a look at your labor expense on weekends. Let's look at our employees and their culture - do we really need to be open 8 hours on a Sunday, when most of our employees enjoy a day worshiping and spending time with their families?

    Obviously I cared enough for the Company to let you know through this venue on what needs to be done. If you want to be more interactive and receive honest feedback without it being punitive to your people TALK to your FIELD LEADERSHIP team! And please....let go of your Ego's your not as great as you think you are. You could be if you opened your eyes to the ones that really roll up their sleeves for you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Intentions

    Anonymous Employee (Current Employee)
    Chicago, IL

    ProsThe intent to grow a better company is always the main subject matter. There is a large number of caring and dedicated employees at PLS who work hard and go above the call of their position. The Chicago offices are beautiful. The Training department has great employees who do a great job with such a small staff. The owners are hard-working, hands-on, accessible, kind, caring, thoughtful, interested in employee feedback and want all employees to succeed. Company was better, culture was stronger and employees were happier and more hopeful when owners were directly leading the company.

    Cons1. The biggest obstacles are an ever changing revolving door of field and support center management. 2.Managers hands are tied to make effective decisions. 3.Lack of knowledge and procrastination from VP and Sr. VP levels to make well thought out decisions. 4. IT department needs more techs. 5. Legal needs to investigate HR practices and focus on cleaning up and out the entire HR and Benefits department. Get rid of the yes man. Get someone who cares about the department and not about looking good and keeping their job. 6. HR is a revolving door. Support staff does not stay around long because of ineffective management that rules by bullying. Department staff are mainly temp employees who are looking to get out. 7. Payroll is a disaster, very unprofessional and cannot pay employees right and cannot keep good employees.

    Advice to Senior ManagementOwners-Talk to managers without the directors, VPs' and Sr. VP's involved. Talk to the directors without the VP's involved. Between those two groups you will see where the obstacles are coming from. Find out what they KNOW will make a better workplace. Managers and Directors feel unheard, overworked and not supported and definitely not appreciated. Change the culture from "what you didn't do right and always do wrong" to "I appreciate your efforts and hard work, let's work together to make things better". Remember employees are human being not machines. Take a good look at all HR staff and structure-make the change.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    oakbrook

    Anonymous Employee (Current Employee)
    Oakbrook Terrace, IL

    ProsThe relationship that is built with a team that has the same goal

    ConsManagement suck..Favoritism, racism, micro mangers, yes maams and no sirs...too many changes bonus structure sucks...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great Job if you like drama

    Customer Service Representative (Current Employee)
    Broadview, IL

    ProsThere are not many pros about this company but here are a few.
    -Great Customer interactions
    -A lot of hours
    -Easy growth with company

    Cons-Horrible Management
    -Drama-filled Coworkers
    -Lies
    -horrible hours
    - Management does not care about the employees

    Advice to Senior ManagementStop trying to have sex with the employees

    No, I would not recommend this company to a friend

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    Going out of Business with there practices, They care about nothing but changes they never follow up on.

    Customer Service Representative (Current Employee)
    Elgin, IL

    ProsNone, great liars at the top, promise everything delivery NOTHING. Its a job to take if nothing else is available or your are so desperate that you just need a paycheck,. go for it but don't stay long

    ConsOverworked
    Underpaid
    DM's are nothing more than a boys club they think they are the super stars but they are out of touch with the company and the employees
    SM are underpaid and over stressed for stupid policy and procedures that are NEVER written
    ASM underpaid and are all looking for a new job
    CSR's are just a body taking up space pretending to give customer service, but they are led by no example from above

    Advice to Senior ManagementQUIT while you still can. The Company is going down in flames, too many high paid Male managers. They care about no one but themselves. The higher you put yourself on a chain, the longer it will take you to fall,,,and you will. The public and State auditors are coming for you. The little people make all the money and see none of it. The internal fraud is overwhelming, you will get suspended for $3,000 shortages for one da there is no accountability if you are well liked. You will be suspended for sexual advances and given a promotion to come back. It is all about who you know and who is close to who at this company. People are getting fired for policies and procedures that are not written. It is very discriminating to females in this company. If you want to do the Company a favor, just quit

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Pending Retaliation, Racism, Color and Gender Preference Law Suits

    Support (Current Employee)
    Chicago, IL

    ProsThey are currently hiring top management field positions and there selection process is substandard. This allows for an easy entry to the company as long as you can con your way through the interview. Some management folks are great and really try to make a difference, but it really isn't enough that can be done when the executive team is blinded by key members for personal gain. CAUCASIAN IS A PLUS

    ConsThe company continues to show preference to their Caucasian staff.

    One example is the HR Department. They hired nothing but females and none Spanish speaking. Unbelievable isn't it? a vast majority of the field staff can’t complain anymore because the HR team can’t even understand them. AMAZING TACTIC!

    Legal continues to be a black hole. If it's pending, that’s where it is. Should have promoted the other Lawyer...

    Payroll is a disaster!!! Under payments, overpayments, NO payments, etc. New system is garbage, and no one knows how to use it. Benefits? what benefits! Bonuses for support personnel "at the companies discretion" they may just not want to give it to you even if you deserve it. Folks paying back shortages to keep their jobs? oh yes, all day! Eliminating field support positions to then hide the support anyway and not to classify the employment as per the job descriptions, that’s PLS.

    Advice to Senior Management"As you were" thats what you do anyway. Damage is done and sadly continues without you doing anything about it. SAD SAD SAD

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    PLS: Lowering Expectations!

    (Current Employee)
    Chicago, IL

    ProsI do as little as possible and yet I am still considered one of the best employees. Sometimes they even pay me the right amount!

    ConsThe company recruits heavily from graduates of Idiot University. Management is completely incompetent, which means improper activity is easily hidden and/or ignored. Most employees no longer care and are looking for other jobs. Some even do this while ON the job. This is a place you work at because you have to, not because you want to. This company is also a huge red flag on your resume. I have been turned down for three other jobs simply because I work here.

    Advice to Senior ManagementWhatever drugs you are on, can I please have some? Your talking points and rosy view of the company are not even close to what the real picture is. It's called reality. Perhaps you should try it out sometime. If your self-esteem is so low that you constantly need to pat yourself on the back the way you do, it might be time for therapy. Oh, and by the way, in case you didn't get the memo, nobody likes a bully. You might want to keep that in mind when you decide who deserves promotions.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at PLS Financial Services reviews and ratings in Chicago, IL — including employee satisfaction and approval rating for PLS Financial Services CEO Dan Wolfberg. All 21 reviews posted anonymously by PLS Financial Services employees.