PLS Financial Services

www.plshome.com

PLS Financial Services Reviews in Chicago, IL

Updated November 13, 2014
Updated November 13, 2014
84 Reviews
1.9
84 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PLS Financial Services President Dan Wolfberg
Dan Wolfberg
56 Ratings

Review Highlights

Pros
  • Decent pay and clean working conditions (in 4 reviews)

  • Pay is ok as with the health benifits costs (in 2 reviews)


Cons
  • High turnover, people frustrated and no confidence in company and leadership (in 8 reviews)

  • Too many changes, new upper management believes his way is the only way with major changes and zero results (in 8 reviews)

More Highlights

25 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Lacking leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Oak Brook, IL
    Former Employee - Anonymous Employee in Oak Brook, IL

    I worked at PLS Financial Services full-time (more than a year)

    Pros

    Decent pay and clean working conditions

    Cons

    Although on the outside the working conditions seem pleasant enough there is a underlying caustic attitude. Supervisors and directors that smile to your face and promise things while underneath they are planning against. Deadlines will change on a whim and blame is easily tossed around without cause. Production and support are a complete disconnect.

    Apply with caution, they have a 105% turnover rate. Had I known the true environment I would have never accepted a position there.

    FYI.. Benefits kick in only after 60 days.

    Advice to ManagementAdvice

    Respect your employees. Stop adapting the "fast food" philosophy. Accept that there are “excuses”and listen when someone has an idea.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    PLS Collections Support Center in Oakbrook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector in Oak Brook, IL
    Former Employee - Collector in Oak Brook, IL

    I worked at PLS Financial Services full-time (more than 3 years)

    Pros

    Great pay if you manage to qualify for bonus.

    Cons

    Management does NOT care about ANY of its employees outside of their corporate office on Wacker in Chicago. There are a few exceptions, but not many. It used to be a very nice job to go to everyday...happy coworkers, great bonuses and a positive atmosphere. This all came to a halt as soon as upper management started trying to help the support center run smoother and be more financially efficient. This was done by hiring Rob Fisher. His idea of running a better support center is implementing a micro-management culture. By doing this, production decreased, excellent and IMPORTANT employees and managers were either fired or they quit. Qualifying for bonus is now next to impossible. Employees are treated like children, not adults, and the atmosphere in the Oakbrook Support Center is EXTREMELY negative nowadays. The very sad part of this is that the owners, Dan and Bob Wolfberg, are either blind to this or they simply do not care. Their main focus is opening up new stores and fundraising for politicians. Whenever they come in to have a q&a with the employees, they refer 98% of the questions to other supervisors or managers because they are REALLY in the dark in regards to almost anything.

    Advice to ManagementAdvice

    Stop the micro-management. Anyone with a brain and common sense realizes this does mor harm than good. What looks good on paper doesnt necessarily work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Pls is a fairly easy job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at PLS Financial Services part-time (less than a year)

    Pros

    Some pros about pls is that it is easy work and you get to meet and interact with some nice people.

    Cons

    Some cons about pls is that they are open 365 and 24 hrs. You never have time to have plans because the schedule changes so often and they never close.

    Advice to ManagementAdvice

    Be more courteous that the employees have lives outside of pls.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Avoid the Corporate Office at all costs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Accountant in Chicago, IL
    Current Employee - Senior Accountant in Chicago, IL

    I have been working at PLS Financial Services full-time

    Pros

    Pay is ok as with the health benifits costs. There's some room to move up because the place is a revolving door.

    Cons

    Long work hours. Work/Life balance is horrible. Bare minimum vacation time and holiday time. No formal training when you start in the Corporate office.

    Advice to ManagementAdvice

    Better vacation time and holiday time. Must seperate treating the Corporate employees like the field employees. Maybe then they'll stop getting people leaving for better benefits.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Micromanaging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Chicago, IL
    Former Employee - Store Manager in Chicago, IL

    I worked at PLS Financial Services full-time (more than 3 years)

    Pros

    Decent pay, okay schedule and hours.

    Cons

    Too much favoristism from leadership

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good company with solid management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Operations in Chicago, IL
    Former Employee - Director of Operations in Chicago, IL

    I worked at PLS Financial Services full-time (more than a year)

    Pros

    Excellent training processes at this company.

    Cons

    Industry has a very bad rep. Even though the company tries to rise above difficult to overcome this.

    Advice to ManagementAdvice

    Develop your people.

    Recommends
    Negative Outlook
    No opinion of CEO
  8. 7 people found this helpful  

    Run Forrest Run!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Chicago, IL
    Current Employee - District Manager in Chicago, IL

    I have been working at PLS Financial Services full-time (more than 3 years)

    Pros

    They donate a tree for every employee they employ on Arbor Day. We plant trees because we need the paper. Voted "5000 Fastest Growing Companies in America" and "Chicago's 101 Best and Brightest Companies to work for".

    Cons

    PLS Financial received this prestigious award for 2008, 2009 and 2010, HELLO.... THIS IS 2014 what were you doing right four years ago? There is absolutely no respect for the field leadership team regardless of how many hours we put it. The Senior Leadership team does not genuinely have our best interests at heart and it is difficult to trust them. They are not grateful for our performance efforts (especially if EBITDA is not positive) and they always are attempting to squeeze every bit of effort they can out of you, this will cause you to not trust that they have intentions to be more efficient, resourceful and collaborative (poor technology comes to mind). Leadership does not effectively "touch the business" they visit because they have too and when they do, they come with sharp tongues, they don't speak to the DM prior to the store visit, they rely on the ineffective DO's to give them the full picture in a two day span. Talk to your leadership teams who really role up their sleeves and try in earnest to make money for the Company.

    PLS is not a box of chocolates.

    Advice to ManagementAdvice

    You focus too much on sales and profits, and not enough on cash flow. Pay your bills and pay them on time so important services are not disrupted, this is HUGE for the field and our ability to accurately give out loans let alone read a reputable P&L which we have not seen in about 2 years. How can we possibly manage if we don't know the correct numbers to manage too?

    Many Companies with excellent potential for growth and fame are brought to their knees by leaders who do not know how to manage cash. The worst case is a company that runs out of money and is unable to make payroll, accounts payable and loan payments. Often, company management has not developed a financial plan that considers three scenarios: conservative, expected, or extraordinary performance, and what to do financially with each situation. Or they have a plan, but don’t follow it. Unfortunately, the moment company leaders learn the company is insolvent; it will be too late to fix the problem. Where is the Company's Standard Operating Procedures?

    People want personal attention and flexibility – So focus on your customer relationships and ability to adapt quickly; that will be the ticket to your success in the future. Understand and respect that your SM's know their customers, don't berate someone because they didn't state the "8 To Be Great" verbatim, your employees are human, they are not robots. Your field leadership owns this, let your leadership team train their people, this is not a cookie cutter business, it's all about adapting to the customer and relating to them in all kinds of markets.

    Organizations that mistreat employees and abuse customers are ripe for failure. Companies that base their philosophies’ on “win-lose” thinking, seeking to take advantage of relationships, can neither survive nor prosper. Such an approach generally begins with leadership that is arrogant and greedy. They, in turn. hire and promote mangers of the same attitude and behavior.

    Companies that engage with one very large customer are at high risk. This assumes that the predominant client represents more than 50% of company revenues. Don't just focus on the impoverished, get your name out, look for the middle class business. Invest your profits in Marketing - it's EFFECTIVE!

    Companies that fail don’t have key objectives. Furthermore, they have not developed repeatable steps to accomplish core tasks. These managers engage themselves in meaningless activities that miss the mark. Their motions do not represent progress. Their employees are not productive. They look busy, but accomplish nothing. Without written processes that are clear, concise and thoughtful, employees commit errors. Time is wasted. Money is lost. Efficiency is lacking.

    Hiring the wrong people can kill an organization. If they are incompetent, tasks won’t be accomplished. If they don’t fit an exceptional company culture, they will be disruptive and negative. If they are dishonest, they will steal and lie. If they are not happy, they will abuse customers and fellow employees. If they are not capable of growing professionally, they will not improve and contribute to the organization. If they are not committed to the company, they will leave in the near term. Let's live this philosophy and not be beholding to the HR Department in it's current state. Let's truly dissect the "Why" in PLS and execute meaningful policies which will show your employees that you genuinely do care about them. Actions speak louder than words, take a look at your labor expense on weekends. Let's look at our employees and their culture - do we really need to be open 8 hours on a Sunday, when most of our employees enjoy a day worshiping and spending time with their families?

    Obviously I cared enough for the Company to let you know through this venue on what needs to be done. If you want to be more interactive and receive honest feedback without it being punitive to your people TALK to your FIELD LEADERSHIP team! And please....let go of your Ego's your not as great as you think you are. You could be if you opened your eyes to the ones that really roll up their sleeves for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 7 people found this helpful  

    Racist organization not worth your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Chicago, IL
    Former Employee - Human Resources in Chicago, IL

    I worked at PLS Financial Services full-time (less than a year)

    Pros

    Benefits,Location, Office decor, commutte, office hours

    Cons

    Poor recruitment practices, Play games, lie to candiates and employees, Revolving door

    Advice to ManagementAdvice

    Consider behaving in a moral and ethical company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    oakbrook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL

    I have been working at PLS Financial Services full-time (more than 5 years)

    Pros

    The relationship that is built with a team that has the same goal

    Cons

    Management suck..Favoritism, racism, micro mangers, yes maams and no sirs...too many changes bonus structure sucks...

    Doesn't Recommend
    Negative Outlook
  11. 3 people found this helpful  

    Intentions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at PLS Financial Services full-time (more than 5 years)

    Pros

    The intent to grow a better company is always the main subject matter. There is a large number of caring and dedicated employees at PLS who work hard and go above the call of their position. The Chicago offices are beautiful. The Training department has great employees who do a great job with such a small staff. The owners are hard-working, hands-on, accessible, kind, caring, thoughtful, interested in employee feedback and want all employees to succeed. Company was better, culture was stronger and employees were happier and more hopeful when owners were directly leading the company.

    Cons

    1. The biggest obstacles are an ever changing revolving door of field and support center management. 2.Managers hands are tied to make effective decisions. 3.Lack of knowledge and procrastination from VP and Sr. VP levels to make well thought out decisions. 4. IT department needs more techs. 5. Legal needs to investigate HR practices and focus on cleaning up and out the entire HR and Benefits department. Get rid of the yes man. Get someone who cares about the department and not about looking good and keeping their job. 6. HR is a revolving door. Support staff does not stay around long because of ineffective management that rules by bullying. Department staff are mainly temp employees who are looking to get out. 7. Payroll is a disaster, very unprofessional and cannot pay employees right and cannot keep good employees.

    Advice to ManagementAdvice

    Owners-Talk to managers without the directors, VPs' and Sr. VP's involved. Talk to the directors without the VP's involved. Between those two groups you will see where the obstacles are coming from. Find out what they KNOW will make a better workplace. Managers and Directors feel unheard, overworked and not supported and definitely not appreciated. Change the culture from "what you didn't do right and always do wrong" to "I appreciate your efforts and hard work, let's work together to make things better". Remember employees are human being not machines. Take a good look at all HR staff and structure-make the change.

    Doesn't Recommend
    Approves of CEO

Work at PLS Financial Services? Share Your Experiences

PLS Financial Services

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.