PNC Financial Services Group Reviews

Pros

Ability to learn banking industry from ground up. Ability to move forward with your career goals. Gain knowledge and have opportunity

Cons

Hours of in-store branches, pay isn't great, pay isn't great, not just service job must be willing to sell products

Pros

Great peer group and development opportunities
Senior leadership sets out the vision and conveys how they would like to achieve
Input is accepted and thought over on all levels
Managers respect their employees and value their input
Flexible schedule and work locations (work from home!)

Cons

Some legacy employees unwilling to accept change and can make day to day tasks difficult
When positions are filled from outside the company the caliber of people is not always sufficient

Advice to Senior Management

Everyone in the company needs to be on board with the culture and the vision that PNC sets forth. Those that do not conform must either be trained or let go.

Pros

advancement opportunities, a company that cares about you, customer service oriented, do the right thing for the customer all the time. Tons of training to help you get better

Cons

The technology is horrible. Need to get this fixed. Spend to much time clicking instead of talking to customer

Advice to Senior Management

none

Pros

Personal growth and development. You can build strong bonds with customers and co-workers. You have flexibility and balance of work/home life.

Cons

Can be very fast paste, but your team is there to support you when you feel overwhelmed or stressed. Overall great company.

Advice to Senior Management

Continue doing what you do best, that is giving great customer service. This organization is different from other banks because they don't push products on customers, they try to find a need and solve that need by providing the best solutions.

Pros

PNC provides good benefit package to their employees, and the bank as whole is a great bank to work for just not in the position of in-store financial sales consultant!

Cons

PNC Bank In-Store financial sales consultants are at the bottom of the corporate hierarchy. compensation is very very poor and you could barely make it in the Virginia Area with this poor Salary, add to that your chances of getting another job at PNC is very unlikely even if you qualify. The turn-over rate at this position is 80% and because of that the company keeps recycling employees every 6 month, add to that the sales pressure which is very very high and you are very unlikely to succeed unless you bring in 3 million in loans and above, you are treated by management like a child and not a professional. You are expected to run the supermarket aisles all the time and beg the shoppers to open an account. A lot of people in this position are over qualified and college degree holders even though the position requires only a high school degree and some retail or sales experience.

Advice to Senior Management

Take care of your employees and give them chances to apply for other positions in the company if they qualify and don't let them be prisoners of the in-store position.

Pros

PNC has a good benefits package including Medical, Pension, 401k, and Life Insurance

Cons

The merit increases are only 1-2%. I work in fear everyday. They call themselves one of the best training organizations, but I've yet to take a training session. The company runs extremely lean. If your a manger, plan on working on your vacation days and into the night, and don't plan for a big bonus.

Advice to Senior Management

Put all managers through formal training. Promote within and the right people. Larger incentive comp for lower level positions and management. Larger merit increases.

Pros

Growing company with many opportunities; large company but with a small feel; expanding geographic footprint; nice benefits and compensation; good exposure as an intern

Cons

disconnect between HR and the various divisions; unclear about specific job functions and role; hire college interns for some roles that don't necessarily require a college degree

Advice to Senior Management

be more specific about potential job functions for interns; make HR more aware of the divisions they recruit for; have a more organized process for interns to explore other areas of the company

Pros

Benefits benefits benefits. Semi-relaxed working environment. (if your manager cares about their annual review) They are gradually improving the teller and platform system so that is getting more user friendly.

Cons

Micromanaged every day. daily, weekly, monthly, quarterly, and yearly goals that are not terribly high but they require a perfect balance of sales in each product category. Anything but a 5.0 gallup customer service rating is unacceptable and they mean it. How can you walk into a supermarket and get a mother and her two kids to put the frozen goods back and come to your hole in the wall branch to refinance their mortgage. 99% of the time you can't and management does not want to hear that.

Advice to Senior Management

Be realistic with your sales goals and take notice that your base salary does not represent your commitment to employees. The big wigs in Pittsburg need to stop being to conservative.

Pros

Okay benefits. Okay vacation. Close to my house. Employees do get some perks when it comes to the bank's services.

Cons

Poor salary. No work life balance. Micro-managers. Want us all to look, dress and talk the same way. Tellers do a lot of work and they are not compensated for it. Managers should do more work,

Advice to Senior Management

Tellers need to be compensated and respected for all of the work that they do. Management should work more instead of doing action plans, performance management, employee write-ups, conference calls and meeting.

Pros

Solid company always looking to grow and expand.

Cons

Some goals are not very realistic.