PNC Financial Services Group Reviews

Pros

Great office atmosphere, fun people

Cons

The pay is low, but it is Pittsburgh

Advice to Senior Management

Give larger raises

Pros

I began as a teller and it was an enjoyable experience as I got a promotion and moved to a customer service representative.

Cons

Unfortunetely my position was eliminated after one year working there. I was considered a summer teller and I could have moved to a full time teller but I was still in school.

Advice to Senior Management

I would say there needs to be a clearer communication policy in place at PNC Bank. It was hard to know where I would be at the next day or even the next week.

Pros

Innovative company with very high integrity. . Cares about employees. Poised to win with great products and great customer service in the branches.

Cons

Not many. Top notch company. You have to put your hours in for sure. Getting big and has to be careful to keep that small bank feel.

Advice to Senior Management

Continue to listen to both employees and customers when deciding on new products or changes to existing products or services

Pros

working there is like working with a family and i could not be happier with my time there at pnc bank

Cons

the pay is not the best so basically you need to love what you do and be comfortable enough to survive in this inflated world.

Advice to Senior Management

i have one of the best managers i have ever met she is the most thoughttful person in the world and she makes working a pleasure

Pros

the benefit package,. especially the ability to take a loan against your 401k

Cons

the managers aree uneducated and spiteful. very biased regarding opportunities

Pros

Good pay and benefits for a job that does not require a college degree.
Great company in the banking industry, so good brand recognition

Cons

Work Saturdays
Reports and paperwork required for every aspect of the job
CIQ scores- these are ratings that customers give you and are measured and constantly scrutinized on a day to day basis.
Required use of "PNC" language"- have to use their vocabulary and makes you feel like a robot when interacting with the customers

Advice to Senior Management

Offer more freedom to interact with customers on their own.
More performance based rewards
Offer more options for career advancement.

Pros

They will give anyone with the proper characteristics a chance to learn the business. It is a good place to learn.

Cons

There is a lack of communication. I'm not sure that PNC Investments knows what direction they want to move in. They could use some improvement in the training of their Financial Advisors.

Pros

- Talented and knowledgable colleagues
- Great team work in certain areas

Cons

- Work life balance is extrememly poor in some departments.

Pros

Good efforts on modernizing the banking experience, but local management never seemed to engage with it. Need this to work extra hard to overcome "big bank" reputation in eyes of customer.

Cons

Very large organization, touch to communicate issues up the chain and know that they will be heard by decision makers

Advice to Senior Management

Better and more efficient channels of communication ,between customers/customer facing personnel and decision makers at headquarters. Keep up technology investments.

Pros

Colleagues at PNC are understanding and create a comfortable environment for you to work in and you they are also flexible with the time scheduling.

Cons

You may not readily get the position you want or the hours you want to work, the location or the days.

Advice to Senior Management

Management works with all their employees and are always helping their employees move forward within the company to positions that are suited for them.