PNC Financial Services Group

  www.pnc.com
  www.pnc.com
Work in HR? Unlock Free Profile

PNC Financial Services Group Reviews in Indianapolis, IN

Updated August 26, 2014
Updated August 26, 2014
1,098 Reviews
3.2
1,098 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
270 Ratings

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 92 reviews)

  • Great starting salary with good benefits and exposure to senior management (in 68 reviews)


Cons
  • upper management no clue what's going on with the new universal branch idea (in 48 reviews)

  • Work life balance could be better depending on what department you are in (in 21 reviews)

More Highlights

21 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great place to work if you care about people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Treasury Management  in  Indianapolis, IN
    Current Employee - Treasury Management in Indianapolis, IN

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Focused on customer, cares about the people including employees.

    Cons

    Internal technology systems are old and scattered, lots of work on integrating several mergers together.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Working at PNC was a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Indianapolis, IN
    Former Employee - Branch Manager in Indianapolis, IN

    I worked at PNC Financial Services Group full-time for more than a year

    Pros

    There were good incentive packages and good benefits.

    Cons

    There were very stringent goals that were not achievable in the branch system with customers now going to more of an online approach.

    Advice to ManagementAdvice

    Get into the trenches with front line staff.

    Recommends
    Neutral Outlook
  3.  

    Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate  in  Indianapolis, IN
    Former Employee - Customer Service Associate in Indianapolis, IN

    I worked at PNC Financial Services Group full-time for more than a year

    Pros

    Great entry level job to start if your looking to get experience in the banking/finance industry. Overall, I thought it had a great work/life balance, good training classes and management actually valued there employees. Definitely opportunities for advancement, just depends on how much effort your willing to put forth. It honestly depends on what branch you end up at and the type of management there, it could be great place to work or not.

    Cons

    Low pay scale even with bonus incentives and good yearly reviews. Promotions as well, just depends on your pay grade.

    Advice to ManagementAdvice

    Better compensation plans for the lower end employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Good learning techniques for customer service industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TBS  in  Indianapolis, IN
    Current Employee - TBS in Indianapolis, IN

    I have been working at PNC Financial Services Group full-time for more than 3 years

    Pros

    Work/life balance, career opportunites, and the bank offers pension plan along with option to purchas stock.

    Cons

    They should be more open to negotiating salary for those who meets the requirements, have a degree and the banking experience.

    Advice to ManagementAdvice

    It's not only about the sales. Stop basing performance job appraisals on sales alone. Its a c ombination of sales, risk management and customer service. Do more than a 2% raise when the US average for the year is 3% if you rate that employee has meets all expectations. Rating an employee as such and giving a less than average raise percentage is not showing them that they have met all expectations. It shows that you are trying to save the P&L for your bonus check at the end of the year and no appreciation for your employee who helped you with branch goals.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    PNC offers excellent life balance, but limited career advancement opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Indianapolis, IN
    Former Employee - Branch Manager in Indianapolis, IN

    I worked at PNC Financial Services Group full-time for more than 8 years

    Pros

    PNC is good at keeping salaried employees to a reasonable work week. The benefit packages are top of the line. Feel safe that you'll be kept around as a poor performer (but not poor ethics).

    Cons

    The advancement opportunities (particularly in a non-critical market are minimal or obsolete). Very little room for originality at PNC - operations, behaviors, and language are all very scripted. Beware of the ethics police - witch hunts frequently entrap innocent people.

    Advice to ManagementAdvice

    Find ways to recognize, incentivize, and promote your good people. Good performers frequently flee to competitors for these things.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Like in real estate, location is key.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate  in  Indianapolis, IN
    Current Employee - Customer Service Associate in Indianapolis, IN

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Semi-set schedule, flexible vacation/personal time, good benefits.
    Excellent experience in customer service, crisis management, and loss prevention.
    Ability to move from part to full time is easy enough, but beware the glass ceiling with your position. You may be stuck there for longer than you want.

    Cons

    Nearly constant coaching for very trite matters. Intense focus on sales mixed with random Gallup surveys leads to policy inconsistencies and the feeling that goals can never be accomplished.

    Very poor work/life balance on the retail side. I have been advised to increase product knowledge outside of operating hours. Some clients have personal contact with managers, meaning that their days never end.

    Some branches have a regular ebb and flow of new money, others have to juice carrots. Hope and pray you're in the former, not the latter.

    Advice to ManagementAdvice

    Hire the right person for the branch, not just to put a body on the line.
    Chill out on sales. Not everyone who walks through your door is another opportunity. Some people just need a problem solved.
    Coaching should be used to encourage growth, not to fit a square peg into a round hole.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Decent opportunity, but hard to make money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchant Servics Account Executive  in  Indianapolis, IN
    Current Employee - Merchant Servics Account Executive in Indianapolis, IN

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Flexibility, Access to Management, Referral base from numerous branches, Technology is good

    Cons

    Income less than expected, Unpredictable income, Not much advancement opportunities at any PNC

    Doesn't Recommend
    Positive Outlook
  9.  

    Care about development at PNC group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager  in  Indianapolis, IN
    Current Employee - Assistant Branch Manager in Indianapolis, IN

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    try to engage employees and worklife balance hours are decent

    Cons

    policies, procedures can become tiresome

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Outstanding, Great, Wonderful, Great Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Coordinator  in  Indianapolis, IN
    Former Employee - Operations Coordinator in Indianapolis, IN

    I worked at PNC Financial Services Group full-time for more than 8 years

    Pros

    The pay is great co-workers are great. I would go back to work.

    Cons

    Save more ppl money, don't bailout stupid ppl.

    Advice to ManagementAdvice

    Keep It up

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    PNC BANK not fair on ethics and Code of Conduct assessments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Indianapolis, IN
    Former Employee - Account Executive in Indianapolis, IN

    I worked at PNC Financial Services Group full-time for more than a year

    Pros

    Good base salary but had to maintain metrics in order to qualify.
    Wonderful relationships established within the overall PNC branch footprint.
    Most branch managers are real people.

    Cons

    Confiscated commissions and residuals if you did not maintain your quota.
    The organization is overwhelmed with infighting, politics and group alienation.
    Constantly under scrutiny and pressured for performance in an unstable environment.

    Advice to ManagementAdvice

    Be more open to employee contributions regarding process and policies.

    Doesn't Recommend
    Negative Outlook

PNC Financial Services Group Photos

Worked for PNC Financial Services Group? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.