PNC Financial Services Group Reviews in Philadelphia, PA Area

Pros

Good pay and good atmosphere

Cons

Some retail branches should be updated

Pros

Benefits benefits benefits. Semi-relaxed working environment. (if your manager cares about their annual review) They are gradually improving the teller and platform system so that is getting more user friendly.

Cons

Micromanaged every day. daily, weekly, monthly, quarterly, and yearly goals that are not terribly high but they require a perfect balance of sales in each product category. Anything but a 5.0 gallup customer service rating is unacceptable and they mean it. How can you walk into a supermarket and get a mother and her two kids to put the frozen goods back and come to your hole in the wall branch to refinance their mortgage. 99% of the time you can't and management does not want to hear that.

Advice to Senior Management

Be realistic with your sales goals and take notice that your base salary does not represent your commitment to employees. The big wigs in Pittsburg need to stop being to conservative.

Pros

Strong brand, good products and services. Overall good benefits

Cons

Poor internal advancement. Need to leave to advance, or so it seems

Pros

Great Benefits
Great Hours
OK pay
Great branch locations

Cons

The managers in the region that I worked for were terrible. They have been there for 20 plus years and still stuck in the old banking ways. Branch managers are suppose to hit the curb and get as much business as they can. The managers in this region are just taught to delegate all of their personal goals sent from higher up to the branch employees who do not get paid nearly as much as they do.

Advice to Senior Management

Please come out and do surprise visits, so you can see what these managers are actually doing.

Pros

PNC is very focused on cust retention and bank relationships. They deepen that relationship with investments and it seems to be a good method. Benefits are great salary is a draw but is easy to make your quota. Nice branches, tech is good, not alot of mirco management.

Cons

Make no mistake this is a bank not a wirehouse. PNCI is a back burner program. management only cares about the heavy hitters and puts no effort into helping the new brokers. Too many useless meetings and branches can be far apart so prepare to drive.

Advice to Senior Management

Help the new brokers more, dont favor anyone

Pros

Culture, location, ability to move within company

Cons

salary is always low at banks - but they are aligned with other companies in the area.

Pros

PNC offers a fabulous work-life balance. And a growing company.

Cons

Not a very big footprint, but definitely growing

Pros

- Great hours
- Mostly easy going co-workers
- Flexibility with taking time off and supportive of work/life balance
- Relatively competitive products in the marketplace
- Strong senior corporate leadership
- Very environmentally and community conscious

Cons

- Very low base compensation compared to the industry
- Extremely confusing and unrealistic revenue credit bonus program
- High pressure on Gallup CS reviews
- Depending on region, heavily micromanaged
- SLOW work pace. Can be boring many days if in the branch.
- Tough to be noticed for advancement when grouped in such large territories

Advice to Senior Management

Create some type of position between regionals and branch managers. Regionals have too many branches to cover and fall out of touch with many branches in their territory. Connection between branch associates and senior leadership is lacking. Also, consider either slightly increasing base compensation or adjusting bonus thresholds for branch associates. You'll attract better talent, and encourage current talent. Also, find a way to make the Gallup process less damning. The entire company holds its breath on Friday afternoons. That shouldn't be the case.

Pros

Good work-life balance, recognition, opportuntiy for growth, overall good compensation/benefits for position, great product discounts to employees.

Cons

No downsides of working at pnc, but that depends on the management above you. I lucked out this time around. Great mgr! We have a great partnership. You need to navigate on your own in the beginning until you get acclimated to the system. They always refer you to policies and procedures if you have a question. There is a help line, but it's tough when a customer is in front if you. Pnc is great. Retail banking is a pain in the ass sometimes! The lfsc role is difficult because you have to wear so many different hats at one... Banker, loan officer, customer service, investment rep, manager, business banker, problem solver.

Advice to Senior Management

Step out into the field to get a better understanding of what is going on at the branch, especially if you've never worked in one before becoming upper management. Also, street events such as sending pnc bankers out to solicit people on the street don't work effectively! Call nights are another waste of time if not run effectively. Get creative in order to bring in new business. Don't just throw crap up at the wall to get someone off your back. It is a waste of time and money.

Pros

Excellent CB (Computer based training) training, sales focused and time and money spent on employee skill development.

Cons

High turnover in retail banking enviroment and hard to grow customer relationships. Horrible management communication and management leadership skill development.

Advice to Senior Management

Hire more educated managers, promote from within with the condition of education and leadership skill development. Communication skills are very important, employee development and fostering positive work settings in a teamwork enviroment are the areas most of the supervisors needed to develop their skills in.