PNC Financial Services Group Reviews

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3.7
5 Reviews
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PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
403 Ratings

5 Employee Reviews

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  1. PNC Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FSC in Raleigh, NC
    Current Employee - FSC in Raleigh, NC

    I have been working at PNC Financial Services Group full-time (less than a year)

    Pros

    Excellent work environment; strong support.

    Cons

    High sales revenue threshhold requirement.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful

    Things are going downhill swiftly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Supervisor I in Raleigh, NC
    Former Employee - Teller Supervisor I in Raleigh, NC

    I worked at PNC Financial Services Group full-time (more than 5 years)

    Pros

    The relationships I developed with my team and customers was fantastic. There is a pension program, the PTO policies for full time employees are fair. When the technology works, there is great benefit to offer customers to compete with other area banks.

    Cons

    It's becoming known in certain circles as "BOA 2.0". Policies and standards are constantly changing and becoming more like Wells Fargo and BOA to compete with the share of households those companies have. The sales pressure is intense, and it's hard to balance the operational duties with everything expected sales-wise. There is also a severe shortage of staffing in the branches, and branch managers are working nearly 50 hours a week as they are the only salaried positions. The rest of the staff is constantly working at a disadvantage, without lunch breaks, without adequate coverage, which makes it nearly impossible to achieve the sales and service results expected.

    Advice to ManagementAdvice

    Things are still different in the South. We don't want to work 7 days a week, and more and more of our customers are leaving for smaller community banks because they are not seeing what PNC promised when they moved in. And you are losing good people because of the sales-focused mentality.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. Best bank I've ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Sales Consultant in Raleigh, NC
    Former Employee - Financial Sales Consultant in Raleigh, NC

    I worked at PNC Financial Services Group full-time (more than a year)

    Pros

    PNC as a whole truly cares about its employees' engagement and job satisfaction. The great thing is, you're surveyed twice annually and PNC takes your responses very seriously. They want to make sure your development is encouraged, your opinions count and that you have everything you need to do your job the best that you can. On the other hand, they also care about the customers -- they do not product push and you are never forced to put your customers into products that they don't need. It's all very personalized and needs-based.
    The benefits are good, you get plenty of paid time off/vacation and sick pay -- with the option to "purchase" an additional week of vacation.
    Training is amazing. They have awesome facilitators who care about the success of each person they train.
    Overall, I love this bank. I never would have left if it weren't for my family's relocation. I highly suggest you give them a try!

    Cons

    To me, there are positively no cons. PNC is a great place to work!

    Advice to ManagementAdvice

    I've worked in various regions of PNC and from my own experience, this is my feedback: Get the newly acquired RBC regions and branches all on the same PNC page. It's vastly different when you go from PA PNC to southern PNC.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful

    Harassment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Raleigh, NC
    Current Employee - Vice President in Raleigh, NC

    I have been working at PNC Financial Services Group full-time (more than 8 years)

    Pros

    The bank has a great brand in place. Grow up Great is an awesome way to support the communities. I've had a great experience working here over the years with upper management. Most of the great leaders where with National City, originally.

    Cons

    One of the worst things about working at PNC is the ERIC Hotline. When you call them for help with a troubled employee, they give you a huge push back. It's not easy to get rid of an employee that doesn't contribute to the bank success. However, when you make a mistake, the bank can easily get rid of you. I have been with PNC for 9 years, almost going on 10 years, and today I have been placed on administrative leave for telling a client that their debit was not ordered because her name is to long and we needed to speak to her prior to ordering the card instead of telling her that the banker she last spoke to forgot to order for her. I was just trying to not put the banker in a bad spot. I ordered the card on the day the customer called and she never complaint about it. I was told the reason I am placed on leave is because I am not an honest employee.
    I have rarely taken lunch, bathroom breaks, sick days. An honest employee works hard and is committed as I have all these years. I originally started as a PT Teller and today I manage over 12 employees and over 2200 house holds. I put in my time and still love the bank, but its to bad the bank can't seem to keep their best employees.

    Advice to ManagementAdvice

    Recognize when you see good employees. Keep the excellent employees and watch out for the ones that pretend to be good!!!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. Work in Progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Excuetive in Raleigh, NC
    Current Employee - Account Excuetive in Raleigh, NC

    I have been working at PNC Financial Services Group full-time (less than a year)

    Pros

    Great benefits. Great Brand. Good products.

    Cons

    PNC is new to the southeast. Still in transition period. A lot of uncertainty of who is going to stay on board or leave.

    Recommends
    Positive Outlook

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