PNC Financial Services Group Reviews

Updated April 18, 2015
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3.0
1,440 Reviews
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PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
414 Ratings

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 111 reviews)

  • Great starting salary with good benefits and exposure to senior management (in 83 reviews)

Cons
  • Work life balance could be better depending on what department you are in (in 26 reviews)

  • upper management no clue what's going on with the new universal branch idea (in 56 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (2)

    Terrible leadership, dysfunctional culture of fear and micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Specialist in Philadelphia, PA
    Current Employee - Financial Specialist in Philadelphia, PA

    I have been working at PNC Financial Services Group full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits are good, especially for those who can bear to stay with the company for extended periods of time but most of the management there are not at all impressive.

    Cons

    2nd class in every regard, very political with a great deal of infighting over the same share of business. Management full of sub average people hired above their abilities, no meritocracy whatsoever. Commissions withheld, generally unethical and lacking vision. Stay away from this place at all costs

    Advice to Management

    Much of the senior management foster a culture of fear, threats and micromanagement from multiple managers. Those who excel move on when they seesaw much better is pretty much anywhere else. Low moral is pervasive here.

  2. Helpful (1)

    financial sales consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Sales Consultant
    Current Employee - Financial Sales Consultant

    I have been working at PNC Financial Services Group full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Schedule is decent. Some great coworkers

    Cons

    Hard to achieve goals. Salary not inline with experience. To micromanage. Expected to stand all the time. Technology very far behind. To many similar products. Have to be certified to have the "PNC Conversation", which is to be done with every customer. Calling same people over and over again to "set appointments for financial reviews" aka sell something. Btw they say they don't product push.

    Advice to Management

    Give people yearly goals so they can use time management to achieve goals. Bill and the rest of the upper management get you heads out of your butts, visit branch besides in PA and see what your employees are going through. Work a day as a branch employee and see what it's like. Pay people what they are worth. Also, different markets mean different people/demographics/ more banks to compete with. Set goals based on that.

  3. Helpful (1)

    I am not sure why I still work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    my coworkers are cool people

    Cons

    overworked, under paid, and micro managed

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PNC Financial Services Group full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good Benefits, 401k, salary plus overtime, it was a learning experience, friendly customers, some nice coworkers, gained knowledge in the banking industry

    Cons

    Low pay, poor management, very high turnover, people standing over your shoulder constantly, objectives could be difficult to meet, poor surveys effect the whole team

  6. Beware - Favoritism and unethical behavior in the branches.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Sales Consultant
    Current Employee - Financial Sales Consultant

    I have been working at PNC Financial Services Group full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    A good start to a career in banking. Overall decent training with exceptional branch support. Pension after 5 years of service.

    Cons

    Very low starting salary. Incentive pay depends on the market and branch that you work at. Some FSC's earn huge quarterly pay-outs only because they work at a band one branch with more walk-in traffic and/or an affluent customer base. Most FSC's receive a small quarterly incentive; under $1,000. It's a very unfair incentive plan. More discouraging is the favoritism that I have experienced at more than one branch. Both branch and regional management are guilty of "giving" sales to some of their FSC's. Thus resulting in increased sales and "revenue credits" which determine your quarterly incentive pay. I have seen managers get away with blatant lying and unethical behavior. Anyone else would be fired or put on probation. The employee ethics hotline usually favors management. By the time you get to that point and need to contact "ERIC" you are discouraged and often so stressed out; you start to consider resigning than be put through any more upset.

    The weekly Gallop surveys are constantly monitored. You have to maintain a 4.8 out of 5 to be considered a good employee. This is retail and we deal with some of the most obnoxious customers. Another source of stress is worrying about your Gallop score.

    Medical benefits are not that good. A high deductible plan with a large contributory biweekly pay deduction.

    Only 2 weeks vacation until you reach your 5th year and then you get 3 weeks. Only 6 "excused absences" and one personal day.

    Advice to Management

    Start walking the walk not just talking the talk when it comes to Human Sigma and caring about your employees. Go to the branches and find out exactly what goes on. I think you would rather turn a blind eye to the real issues as you focus on making more profit at the expense of your underpaid, overly stressed out and under appreciated employees. We deserve better!

  7. Helpful (2)

    Micromanagement at its best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Sales Consultant
    Current Employee - Financial Sales Consultant

    I have been working at PNC Financial Services Group full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Customer products, services, and technology are great
    Multiple career paths and like to promote within
    Can earn good money if you work in a banking center and sell a lot

    Cons

    Very low salary for a great deal of work and responsibility
    Sales pressure
    Micromanage everything that you do
    No time to get any work done
    Internal technology is terrible

    Advice to Management

    Stop micromanaging everything and make your employees feel like they matter. It is very rare to find a pnc retail employee who actually likes their job and the company. If you want great employees, maybe start treating them like great employees.

  8. This is not a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller Supervisor in South Florida, FL
    Current Employee - Teller Supervisor in South Florida, FL

    I have been working at PNC Financial Services Group full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It has good 401k and you have paid holidays I would say those are the only good things

    Cons

    very low wages and the expectation are extreamly high its crazy. there are constant role playing which makes absolutely no sense on top of that they don't want you to product push but some how meet your goals you shouldn't apply here if you have year of experience you should only apply here if your young and trying to start your career here but not someone like me who has years of experience and then they only pay you 15 dollars an hour.

    Advice to Management

    raise wages

  9. It was okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PNC Bank Financial Sales Consultant in Kalamazoo, MI
    Former Employee - PNC Bank Financial Sales Consultant in Kalamazoo, MI

    I worked at PNC Financial Services Group full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    office culture, time off policies

    Cons

    salary work life balance promotions perks

    Advice to Management

    work life balance personal growth and development

  10. Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead
    Current Employee - Team Lead

    I have been working at PNC Financial Services Group full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Pay. Good stepping stone into the financial industry.

    Cons

    Unorganized. no clear cut training for employee development. Management is corrupt and shows obvious favoritism.

    Advice to Management

    Get it together. The politics and oppressing atmosphere will cause you to loose great employees.

  11. Company sucks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PNC Financial Services Group

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    None notta zero glad I m gone!

    Cons

    Petty company who doesn t hold their leadership accountable!

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