PNC Financial Services Group

  www.pnc.com
  www.pnc.com
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PNC Financial Services Group Reviews

Updated September 18, 2014
Updated September 18, 2014
1,098 Reviews
3.2
1,098 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
270 Ratings

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 92 reviews)

  • Great starting salary with good benefits and exposure to senior management (in 68 reviews)


Cons
  • upper management no clue what's going on with the new universal branch idea (in 48 reviews)

  • Work life balance could be better depending on what department you are in (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Very low paying job, regardless of experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Banker  in  Elgin, IL
    Former Employee - Universal Banker in Elgin, IL

    I worked at PNC Financial Services Group for more than a year

    Pros

    Loved my customers. Benefits are good, very friendly people, great atmosphere depending on the manager

    Cons

    Merit increases are LOW. Raises are minimal. Upper management tends to hire from the outside for branch managers. A lot of nepotism going on, which is very frustrating to many employees.

    Advice to ManagementAdvice

    Hire from within. The future of Personal Bankers is leaning toward being an outside sales person, because PNC pushes customers very hard to bank on line. Older people with sizeable assets don't like the shift. It's becoming more of a young people's bank.

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    Lots of folks have been there for many years, but pay is low, benefits keep getting reduced, turnover is high; overall m

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Banker  in  Kalamazoo, MI
    Current Employee - Business Banker in Kalamazoo, MI

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Lots of departments to choose from, if you're looking to move up or want a change. Flexible hours.

    Cons

    Tied to a desk (dialer); negative coworkers; manager who boasts about his leaderships skills by displaying books on desk, but at same time failing to address what is or isn't working for his team members individually. When this new manager hired on from another department, our group of 13 lost 6 members in 3 mos. Anyone who didn't rigidly follow his "suggestions" was written up for subordination. I personally was brought before HR because I followed said manager's instructions on a case, and he then reported me for sales manipulation...so PNC placed & kept the sale I MADE, then fired me 1 day before bonus checks were cut so they could deny me the $1800 commission for previous quarter!

    Doesn't Recommend
    Neutral Outlook
  3.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer Senior  in  Pittsburgh, PA
    Former Employee - Software Engineer Senior in Pittsburgh, PA

    I worked at PNC Financial Services Group full-time for more than a year

    Pros

    Flexible schedules, Very driven in providing good work environment, professional growth in that you can move around.

    Cons

    Work life balance is hard. Company will take all that you give and more. Makes it difficult to spend time with family.

    Recommends
    No opinion of CEO
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  5.  

    Good for Beginners

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group

    Pros

    They have pretty good sales training

    Cons

    They don't pay you on all of your sales. Trying to move towards aggressive sales management, which would be ok, if they paid you on your sales in the first place.

    Advice to ManagementAdvice

    Get a clue. You're not ready for prime time, if you want talent, but refuse to pay.

  6.  

    Great career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Sales Consultant
    Current Employee - Financial Sales Consultant

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Great opportunities for professional growth

    Cons

    Could do better with base pay

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Training Program, but unrealistic goals in certain banks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Banker  in  Elmhurst, IL
    Former Employee - Universal Banker in Elmhurst, IL

    I worked at PNC Financial Services Group full-time for more than a year

    Pros

    PNC has typical bank culture, great training program to really engulf you in their system. Their incentive program needs some revamping though.

    Cons

    Incentive program needs a revamp as well as goals.

    Advice to ManagementAdvice

    Have dedicated training on up-selling Financial advisers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Constant push to sell with low payouts for tellers compared to mgmt. Pay/merit increases extremely low for tellers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Myrtle Beach, SC
    Former Employee - Teller in Myrtle Beach, SC

    I worked at PNC Financial Services Group full-time for more than 3 years

    Pros

    Had friendly coworkers and worked inside

    Cons

    Lack of staff
    Some Gallup survey questions unrealistic
    Low pay scale for Tellers in relation to responsibilities

    Advice to ManagementAdvice

    Revisit Gallup questions; reward tellers with merit increases in line with their contribution to PNC. Work harder to retain valuable employees (assets) with not just recognition, but monetary awards. Your tellers work hard to keep your customers happy and being on the front line is difficult, at best, dealing with the public. Stop taking staff away for meetings (on how to sell sell sell) from already staff-strapped offices.... Leads to unhappy customers, which leads to low Gallup/CIQ, which ultimately effects the branch, right down to the teller and through no fault of their own. Be more realistic for the front line and not by increasing the CIQ metric goals.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    PNC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Supervisor  in  Penn Pitt, PA
    Current Employee - Operations Supervisor in Penn Pitt, PA

    I have been working at PNC Financial Services Group full-time for more than 5 years

    Pros

    Vast opportunity, and good vision by top management. Varied jobs create an interesting work day and environment. Overall an ok place to work.

    Cons

    Middle management is unfocused and difficult to work with. Very territorial and recent accusations have only help to cement that type of culture. This destroys morale.

    Advice to ManagementAdvice

    A better understand of the operation top to bottom and bottom to top. To have concern over productivity over the metrics of a Lean Six Sigma program.

    Doesn't Recommend
    Neutral Outlook
  10. 1 person found this helpful  

    Mixed. Great professionals to work with but tremendous change happening in the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer Senior  in  Pittsburgh, PA
    Current Employee - Software Engineer Senior in Pittsburgh, PA

    I have been working at PNC Financial Services Group full-time for more than 10 years

    Pros

    The people who you work with are amazing and always professional. This is a large company and they want you to learn and grow. There is plenty of opportunity to move up as long as you are willing to move around. They also provide the benefit of working from home if needed.

    Cons

    The organization is going through a ton of change right now in its culture. So, there is a lot of overwork due to political maneuvering within the middle layers. A ton of new policies are being put in place without a set procedure to fulfill those policies. This causes double or triple the work to complete anything. This could also be due to a culture being put in place that needs a certain level of positions filled which currently are not.

    Advice to ManagementAdvice

    The policies being put in place are well thought out and have a good purpose but middle management is putting not so well thought out procedures in place making "getting things done" almost impossible.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    A steady destination employer for many in Pittsburgh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources  in  Pittsburgh, PA
    Current Employee - Human Resources in Pittsburgh, PA

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Opportunity for career growth in some areas of the bank; consistent and steady performer in the financial services area; community awareness and involvement

    Cons

    Not a terribly progressive thought culture - many interested in maintaining status quo; new leaders from the outside have a very difficult time breaking down barriers; comp and benefits are not competitive outside of Pittsburgh; low-risk investment strategy has permeated into the people culture

    Advice to ManagementAdvice

    Break down the siloes and focus on cross-functional development of employees - take some risks to develop employees and the business

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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