PNC Financial Services Group Reviews

Updated April 27, 2015
1459 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. Teller

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PNC Financial Services Group

    Pros

    Good environment
    Bonus
    Not working on the weekend

    Cons

    Bad paid
    Unprofessional employees
    Change rules a lot

    Advice to Management

    Be more professional with your staff

  2. Branch manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Lincoln, IL
    Former Employee - Manager in Lincoln, IL

    I worked at PNC Financial Services Group

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Non come to mind today

    Cons

    Think twice before accepting the position

  3. Helpful (2)

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PNC Financial Services Group

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great company and benefits. Retail banking is an industry that is constantly evolving, and has become geared heavily towards sales. If you want to do that - this is for you!

    Cons

    Working with the public can be very demanding and requires a lot of patience. You will be treated poorly by your customers, but must remain a "five star" employee at all times.

    Advice to Management

    Create more of an incentive to stay and meet goals with better pay.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. An unorganized free for all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PNC Financial Services Group

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Nice benefits package. Lots of room to move around in the company....if your branch manager will approve.

    Cons

    This company has no concept of teamwork. i understand that one is focused on ones career. However PNC is geared to worrying only about yourself. From the tellers that are told they are the face of the company and yet are the lowest payed persons in the retail banking aspect of PNC, to the Branch managers who's only concern are their weekly SIGMA scores.

    Advice to Management

    Understand that for a branch to work teamwork needs to happen.

  6. Helpful (1)

    financial sales consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Sales Consultant
    Current Employee - Financial Sales Consultant

    I have been working at PNC Financial Services Group full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Schedule is decent. Some great coworkers

    Cons

    Hard to achieve goals. Salary not inline with experience. To micromanage. Expected to stand all the time. Technology very far behind. To many similar products. Have to be certified to have the "PNC Conversation", which is to be done with every customer. Calling same people over and over again to "set appointments for financial reviews" aka sell something. Btw they say they don't product push.

    Advice to Management

    Give people yearly goals so they can use time management to achieve goals. Bill and the rest of the upper management get you heads out of your butts, visit branch besides in PA and see what your employees are going through. Work a day as a branch employee and see what it's like. Pay people what they are worth. Also, different markets mean different people/demographics/ more banks to compete with. Set goals based on that.

  7. Financial Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lic Financial Specialist in Cleveland, OH
    Former Employee - Lic Financial Specialist in Cleveland, OH

    I worked at PNC Financial Services Group full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good idea if structured properly and better management

    Cons

    not organized position, conflict between branch and PNCI

    Advice to Management

    Separate completely

  8. Helpful (6)

    Sell, sell, sell, BUT have a FULL conversation with EVERY customer!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate

    I worked at PNC Financial Services Group

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Hours 8-6 or 9-5, depending on your location
    Co-Workers
    Predictable pay

    Cons

    Unrealistic sales goals in last two years have bled over into every aspect of the bank.
    Bonus is every three months and largely depends on customer survey scores. So if your branch is horrible, but you're a star, you'll never get any real incentive pay.
    High turnover, about 80%, (this is what management told me)

    As banks transition to a new universal status, it means that everyone needs to sell, sell, sell. Expect to stay after work, at least once a week, until 7-8pm cold calling customers who "expressed interest" in some kind of generic offer. They now want people to set appointments, like a doctor's office, for customer to meet and discuss their finances. This is because AIN'T NOBODY COMING INTO THE BRANCH anymore.
    You're to have a full 9-point PNC conversation with EVERY customer, whether he/she is just in for a deposit or to change an address. How can I do this when I'm one of two tellers running transactions?? And it is ALWAYS like this. Unfortunately, people don't stick around here for very long. In the short time I worked here, I've never been with the same crew for more than 3 MONTHS!!
    My advice to anyone looking to work here is: DON'T STOP LOOKING FOR ANOTHER JOB!!! If you're not careful, you'll find you're a soulless zombie in just a few years.

    Advice to Management

    Stop all the weekly meetings, conference calls reiterating the same thing.
    Change to monthly incentives, instead of quarterly
    Competitive pay, PLEASE!!!

  9. Helpful (1)

    I am not sure why I still work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    my coworkers are cool people

    Cons

    overworked, under paid, and micro managed

  10. Learned great deal, no regrets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller in Cleveland, OH
    Former Employee - Bank Teller in Cleveland, OH

    I worked at PNC Financial Services Group full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Training

    Learned a lot

    great former co workers

    Cons

    Everything is an ethics violation, Lack of support from back office.

    Advice to Management

    n/a

  11. Helpful (1)

    Perfect company to get started with for investments/financial services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Specialist in Columbus, OH
    Current Employee - Financial Specialist in Columbus, OH

    I have been working at PNC Financial Services Group full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company values, good benefits, pay is good for starting out in the financial services industry

    Cons

    Very difficult to meet goals. Success is largely based on location.

    Advice to Management

    Make goals vary based on location. Individual goals are the same for everyone whether they are in a busy branch in a rich area, or a small and slow branch.

PNC Financial Services Group Photos

Work at PNC Financial Services Group? Share Your Experiences

PNC Financial Services Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.