PNC Financial Services Group

  www.pnc.com
  www.pnc.com
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PNC Financial Services Group Reviews

Updated September 29, 2014
Updated September 29, 2014
1,120 Reviews
3.2
1,120 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
279 Ratings

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 99 reviews)

  • Great starting salary with good benefits and exposure to senior management (in 78 reviews)


Cons
  • Work life balance could be better depending on what department you are in (in 24 reviews)

  • upper management no clue what's going on with the new universal branch idea (in 50 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Ability to Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate  in  Asheville, NC
    Current Employee - Customer Service Associate in Asheville, NC

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    The people and customers I interact with everyday make this job one of the best I've ever had. You have the ability to learn so much and extend a simple job into a possible career. I've worked for other banks before and meeting your sales goals is a constant stuggle and they threaten you with termination if you don't meet them but not at PNC. They reward you for your hard work and your bonuses are limitless.

    Cons

    The hours can be a little tiring and lack of staff if only one person leaves it's difficult to say the least to be able to cover your branch with no help able to be offered. The pay could be higher but you have the ability to make it up with bonuses and also with experience

    Advice to ManagementAdvice

    Network Network Network

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Client Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Representative  in  Pittsburgh, PA
    Former Employee - Client Service Representative in Pittsburgh, PA

    I worked at PNC Financial Services Group full-time for more than 5 years

    Pros

    Excellent pay, benefits and long term savings plans.

    Cons

    Very stressful. Always have to meet more and more expectations. Watched your every minute used.

    Advice to ManagementAdvice

    They need to ease up and realize that you are not 5 years old and had to qualify for this job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    PNC bank was a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Debt Collector  in  Oshtemo, MI
    Current Employee - Debt Collector in Oshtemo, MI

    I have been working at PNC Financial Services Group full-time for more than 3 years

    Pros

    Unlimited growth potential and good pay

    Cons

    Terrible management and lack of communication

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Love engaging daily with client(s)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FSC  in  Orlando, FL
    Former Employee - FSC in Orlando, FL

    I worked at PNC Financial Services Group full-time for more than a year

    Pros

    Love the clients and vice versa for them. Clients staying loyal because they're familiar with the employees working there. Incentives payout sometimes great depending on how an individual do with the Gallup survey and of course when the branch made five star then the manager(s) are in cloud 9..

    Cons

    Benefits are horrible, MUST stay with the company in order to not pay the tuition reimbursement back. Medical insurance are not good just average. Limited opportunity growth especially in a retail aspect. Top management push for sales, they claim they want to build client relationship yet they push for sales --- their loan department takes ages to get approvals or even the process are horrible and some of their retail products are misleading for clients which ultimately clients will come in to open then closed their account the following days. In addition, the policy and procedures of the company are not concrete because you have to run around to make sure you are not following base on which market. Salary are way below unless you are branch managers which they get incentives for not barely doing anything... They get incentives when the branch made 5 star on the CIQ and to top it off getting additional incentive with their P&L. Now the company are doing overall changes from the traditional branch to Universal Branch and claim more incentives benefit.. In a retail branch people are leaving left to right..

    Advice to ManagementAdvice

    Stop focusing on being the leader among innovation and instead provide higher salary and incentives to those employees that interact daily in the front line of clients services

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Changing of the guard..and not for the better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  South Bend, IN
    Current Employee - Customer Service Representative in South Bend, IN

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Good health benefits
    Good teamwork and great environment (varies from branch to branch)
    Good to get your foot in the door if interested in the financial industry

    Cons

    Low pay
    Cropping incentives more and more
    Growth opportunity depends in the area where you are, very limited within your own branch. When you change branch for a possible promotion, 70% depends more on how your manager sells you rather than your numbers

    Advice to ManagementAdvice

    Since April 2013, a new CEO Mr. Demchak is trying by all means to make the bank more profitable by sacrificing its long established "Main Street Bank" Culture. I got hired in a time when I got to see the before and after of all the changes implemented across the entire footprint. In any sales position, you used to be able to get great incentives and bonuses as a reward for your hard work. Now, there is a "bucket" system implemented, where you have to meet the minimum sales in a certain way with a huge cut to bonuses and not much desire to go the extra mile. I had two managers so far; One was a great manager, (still with the Main Street Bank culture) that coached me and gave me the opportunity to prove myself and grow professionally. The other was a newer manager, that clearly told me that there is not much growth opportunity, and by enforcing new rules you realize you are expected to do just the minimum, and that is good enough.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    overall decent experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Specialist II  in  Columbus, OH
    Current Employee - Financial Specialist II in Columbus, OH

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Work life balance is very good

    Cons

    micro managment getting caught up in the minute details

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Worked at PNC for a few years until family relocated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at PNC Financial Services Group full-time for more than 3 years

    Pros

    Good benefits
    Opportunities for movement between divisions
    Nice facility

    Cons

    Management does not always address favoritism

    Advice to ManagementAdvice

    Be sure to look at all employees and there work product.

    Recommends
    Positive Outlook
  9.  

    Nice place to work, benefits could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Pittsburgh, PA
    Current Employee - Business Analyst in Pittsburgh, PA

    I have been working at PNC Financial Services Group full-time for more than 5 years

    Pros

    I really love the flexible schedule.

    Cons

    Benifits have just been slashed. High Deductable Health Care

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    "I need a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Warren, MI
    Current Employee - Personal Banker in Warren, MI

    I have been working at PNC Financial Services Group for more than 5 years

    Pros

    leadership- I will teach my fellow coworkers if I am hired.
    Work-life balance- I will work some weekends but not all.
    Benefits- to help the company profit better and establish a common goal.

    Cons

    perks- a card used for company.
    compensation- raise when done a good job.
    promotions- new title

    Advice to ManagementAdvice

    "Hire new people that will get the job done."

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    PNC doesn't care about employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate  in  Sharonville, OH
    Former Employee - Customer Service Associate in Sharonville, OH

    I worked at PNC Financial Services Group full-time for less than a year

    Pros

    -Benefits are ok
    -Some coworkers were nice and helpful
    -Holidays

    Cons

    -Not friendly to working mothers.
    -Not understandable to employees who have families and kids.
    -The pay is low considering all the responsibility.
    -Have to stay in position for a year before you can apply for another position.
    -Always short staffed which was stressful for me and for the customers.
    -To much pressure about selling PNC products and too less care about employees need.
    -Training for the position doesn't do much to prepare you for the work.

    Advice to ManagementAdvice

    -Make sure you educate your employees about products before you expect from them to sell it.
    -Care more about employees and their needs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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