PNC Financial Services Group

  www.pnc.com
  www.pnc.com
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PNC Financial Services Group Reviews

Updated September 30, 2014
Updated September 30, 2014
1,120 Reviews
3.2
1,120 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
279 Ratings

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 101 reviews)

  • Great starting salary with good benefits and exposure to senior management (in 78 reviews)


Cons
  • Work life balance could be better depending on what department you are in (in 24 reviews)

  • upper management no clue what's going on with the new universal branch idea (in 50 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nice place to work, benefits could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Pittsburgh, PA
    Current Employee - Business Analyst in Pittsburgh, PA

    I have been working at PNC Financial Services Group full-time for more than 5 years

    Pros

    I really love the flexible schedule.

    Cons

    Benifits have just been slashed. High Deductable Health Care

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    "I need a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Warren, MI
    Current Employee - Personal Banker in Warren, MI

    I have been working at PNC Financial Services Group for more than 5 years

    Pros

    leadership- I will teach my fellow coworkers if I am hired.
    Work-life balance- I will work some weekends but not all.
    Benefits- to help the company profit better and establish a common goal.

    Cons

    perks- a card used for company.
    compensation- raise when done a good job.
    promotions- new title

    Advice to ManagementAdvice

    "Hire new people that will get the job done."

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    PNC doesn't care about employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate  in  Sharonville, OH
    Former Employee - Customer Service Associate in Sharonville, OH

    I worked at PNC Financial Services Group full-time for less than a year

    Pros

    -Benefits are ok
    -Some coworkers were nice and helpful
    -Holidays

    Cons

    -Not friendly to working mothers.
    -Not understandable to employees who have families and kids.
    -The pay is low considering all the responsibility.
    -Have to stay in position for a year before you can apply for another position.
    -Always short staffed which was stressful for me and for the customers.
    -To much pressure about selling PNC products and too less care about employees need.
    -Training for the position doesn't do much to prepare you for the work.

    Advice to ManagementAdvice

    -Make sure you educate your employees about products before you expect from them to sell it.
    -Care more about employees and their needs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    A steady destination employer for many in Pittsburgh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources  in  Pittsburgh, PA
    Current Employee - Human Resources in Pittsburgh, PA

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Opportunity for career growth in some areas of the bank; consistent and steady performer in the financial services area; community awareness and involvement

    Cons

    Not a terribly progressive thought culture - many interested in maintaining status quo; new leaders from the outside have a very difficult time breaking down barriers; comp and benefits are not competitive outside of Pittsburgh; low-risk investment strategy has permeated into the people culture

    Advice to ManagementAdvice

    Break down the siloes and focus on cross-functional development of employees - take some risks to develop employees and the business

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Mixed. Great professionals to work with but tremendous change happening in the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer Senior  in  Pittsburgh, PA
    Current Employee - Software Engineer Senior in Pittsburgh, PA

    I have been working at PNC Financial Services Group full-time for more than 10 years

    Pros

    The people who you work with are amazing and always professional. This is a large company and they want you to learn and grow. There is plenty of opportunity to move up as long as you are willing to move around. They also provide the benefit of working from home if needed.

    Cons

    The organization is going through a ton of change right now in its culture. So, there is a lot of overwork due to political maneuvering within the middle layers. A ton of new policies are being put in place without a set procedure to fulfill those policies. This causes double or triple the work to complete anything. This could also be due to a culture being put in place that needs a certain level of positions filled which currently are not.

    Advice to ManagementAdvice

    The policies being put in place are well thought out and have a good purpose but middle management is putting not so well thought out procedures in place making "getting things done" almost impossible.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    A passionate culture entrentched in an outdated operating model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group full-time

    Pros

    Very relaxed work environment, PNC has a poor tracking system for employee attendance

    Great opportunities for college grads, average pay/low responsibility means you can spend lots of time learning about the industry instead of doing grunt work.

    Cons

    Firm software (email, client management system, intraweb) - all are outdated and kill productivity

    Overly diverse work force - stemming from the merger based growth over the past 7 years

    Advice to ManagementAdvice

    The archaic nature of the systems means that productivity is strangled. I spend 2-3 hours a day manually entering information/dealing with system related issues that other institutions automate. I cannot see how PNC will become a market leader if they do not have the basic programs needed to do it. The fact that the company still uses Lotus notes as the primary email client is a joke.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    3 small banks trying to be one big bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Fort Lauderdale, FL
    Current Employee - Branch Manager in Fort Lauderdale, FL

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Growing market, newer to area, most clients have never heard of it yet. A lot of money spent on promotions. Good work life balance.

    Cons

    Human sigma culture that is preached, goes overboard with employees and not utilized with managers. Still working off a "widget" based model versus a profitability model in the new centers. There is still a large click left over from the National City merger. If you are part of that, you can do no wrong and promotions are abound, leaving mediocre management & a lot fluff positions. Pay scales need to be adjusted to market to attract top talent & retain current. CFO put it best, we are 3 small banks (PNC, National City & RBC) trying to make one large bank. The technology is way behind, still using Lotus Notes email , underwriting is disorganized and spend too much on junk promotions (ice cream give away, grand opening ($25k budget) that should be reinvested into better pay & technology. Spending $100 (on lunches, giveaways etc) to get 1 account is seen as a success.

    Advice to ManagementAdvice

    Adjust pay scales to market, break up NCB clicks and focus on profitability versus widget production. Create accountability past the branch manager. Offer any customer $100 to open quality account vs spending it on snacks to attract customers. Finally, stop postponing Outlook !!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Working at PNC was a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Indianapolis, IN
    Former Employee - Branch Manager in Indianapolis, IN

    I worked at PNC Financial Services Group full-time for more than a year

    Pros

    There were good incentive packages and good benefits.

    Cons

    There were very stringent goals that were not achievable in the branch system with customers now going to more of an online approach.

    Advice to ManagementAdvice

    Get into the trenches with front line staff.

    Recommends
    Neutral Outlook
  10. 2 people found this helpful  

    Ok company.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - CSA  in  Ocean City, MD
    Former Employee - CSA in Ocean City, MD

    I worked at PNC Financial Services Group full-time for more than a year

    Pros

    Nice environment to work in, co-workersand managers were nice to work with.

    Cons

    The pay is horrible. You bend over backwards and have a ton of responsibilty and do not get compensated for it. Always short staffed. I moved from part-time teller to full-time teller and did not get pay increase, then I moved from teller to CSA and had to fight to get a 50 cent raise. Have to stay in position for a year before you can apply to another position. Health care is a joke, have to pay out pocket until you reach a certain amount then insurance will cover some but insurance cost comes out of your check every pay period.

  11. 1 person found this helpful  

    Good bank, but culture is changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Specialist  in  Philadelphia, PA
    Current Employee - Financial Specialist in Philadelphia, PA

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    The benefits are good, and the people you work with become like family.

    Cons

    Management makes decisions in s bubble, culture is shifting to a micro management sales model, little flexibility in schedule.

    Advice to ManagementAdvice

    Listen to the people who are on the front lines working with clients. Stop worrying about reporting every number and let your professionals do their job. Stop focusing on ten things at once.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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