PNC Financial Services Group

  www.pnc.com
  www.pnc.com

PNC Financial Services Group Reviews in Saint Louis, MO

Updated September 30, 2014
Updated September 30, 2014
1,222 Reviews
3.2
1,222 Reviews
Rating Trends

Recommend to a friend
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PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
324 Ratings

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 111 reviews)

  • Great starting salary with good benefits and exposure to senior management (in 83 reviews)


Cons
  • Work life balance could be better depending on what department you are in (in 26 reviews)

  • upper management no clue what's going on with the new universal branch idea (in 56 reviews)

More Highlights

7 Employee Reviews Back to all reviews

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  1.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Saint Louis, MO
    Former Employee - Customer Service Representative in Saint Louis, MO

    I worked at PNC Financial Services Group full-time (more than an year)

    Pros

    PNC is a wonderful company. It has an opportunity for growth, and works with its employees to help them grow. The pay is competitive and there are good benefits. Each branch is a little different, but overall every branch works to give each customer a great experience.

    Cons

    I didn't experience many challenges working there. It was a great place to work. I loved my job and my branch worked well together.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Horrible place to work for!!!!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Saint Louis, MO
    Former Employee - Customer Service Associate in Saint Louis, MO

    I worked at PNC Financial Services Group full-time (more than an year)

    Pros

    The only things that I would say are good is that they are wanting to help their customers.

    Cons

    benefits, pay, pushy in sales, fire you in a min, alot of work for not enough pay, short staffed, few branches, working in a branch is the worst.

    Advice to ManagementAdvice

    They need to recognize the good workers that they have and realize the ones that seem to be good employees are not. They get rid/lose perfectly good employees because they either do not treat them right or they fire them over something so small and don't look at how the employee is overall. I have seen numerous times that they have laid off employees and paid them through the rest of the year just because they are making too much. You are losing awesome employees because of this. Everyone is only looking out for themselves. What seems like a team is not. Don't let them fool you they will throw you under the bus as fast as they can. People who are at the corporate level are better off. In branch is horrible. Employees go home with extremely high blood pressure, stressed at all times and it never stops. The work they have to do because they are short staffed is ridiculous. One person could have 20 different things to do in the midst of helping customers, answering phone calls, training other employees, ensuring they have given 5 star service. Things are shoved down the employees throats about goals and 5 star service that by the end of the week or end of the month when the results are in they are sweating bullets hoping they still have a job. Things need to change. You have already lost MANY employees because of little things that one day you will find out that you only have crappy ones or none at all. I do not think PNC will be in St. Louis for long. Im sorry to inform you. If you do not change your ways and start treating your employees the way that they should be treated then you might as well start packing and hope they have a job for you in Pittsburgh. If you really want some insight in your branches. Talk to your former employees. The ones you have now will not say anything because they are afraid of losing their jobs. Your former ones have nothing to lose.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    What is the direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Saint Louis, MO
    Current Employee - Branch Manager in Saint Louis, MO

    I have been working at PNC Financial Services Group full-time (more than 5 years)

    Pros

    Good healthcare coverage. Working hours are good. Wall Street likes the company right now. Good technology available to consumer customers.

    Cons

    Very high turnover. Goals are built on all of the lines of business working together, and that doesn't happen when many of the Investment positions, and Mortgage positions are consistently vacant. Branch Market leadership only used this market as a "stop over" to a different position, and really undermined morale. Little opportunity for career growth.

    Advice to ManagementAdvice

    Hold lines of business accountable for referrals back to the branch. Everything seems to fall back on the branch employees, and when that occurs, turnover levels increase dramatically. Be realistic of the expectations in new markets vs. established markets. You talk about Employee Engagement, and get data back on it, but the "good" data, may not be an accurate measure of the true feelings of the employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    It was pleasant, sometimes a little boring. I liked the variation in the hours. I also liked the training program.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Saint Louis, MO
    Former Employee - Teller in Saint Louis, MO

    I worked at PNC Financial Services Group part-time (less than an year)

    Pros

    It was just a bank job, slow sometimes but at least you got to seat in a comfy chair and look at the computer or magazines during down time.

    Cons

    They place to much weight on the surveys of customers (at least at my branch). It could be that customers get annoyed that they are being called at home and you may get a bad review

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Great Team Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Consultant in Saint Louis, MO
    Former Employee - Financial Service Consultant in Saint Louis, MO

    I worked at PNC Financial Services Group full-time (more than an year)

    Pros

    Gives you lots of opportunities to grow

    Cons

    Highly rely on CIQ scores. Becoming too big.

    Advice to ManagementAdvice

    look other stats besides CIQ by Gallup

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Lack of Career Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banking in Saint Louis, MO
    Former Employee - Banking in Saint Louis, MO

    I worked at PNC Financial Services Group full-time (more than 3 years)

    Pros

    Good benefits decent pay. Bonus structure was vary competitive. Overall your individual manager will be supportive but the district and regional managers are not.

    Cons

    Lack of career growth opportunities. Outside candidates always given preference during the hiring process. Each region is subdivided into districts and no manager ever wants to allow their employees to leave their district because they are concerned only with their performance numbers.

    Advice to ManagementAdvice

    Allow people to move around within the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Nanny State

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Financial Sales Consultant in Saint Louis, MO
    Former Employee - Financial Sales Consultant in Saint Louis, MO

    I worked at PNC Financial Services Group

    Pros

    Management places a premium on ethics
    Banking products are competitive
    Very risk-averse, which keeps the company out of trouble

    Cons

    Every move you make is monitored, evaluated, and commented on. Gets old quick.
    You will spend more time documenting what you've done during the day than actually doing it.
    Customer-facing employees are expected to act like clones, right down to how you greet customers.
    Bonuses based on production are lousy, unless you're accustomed to no bonus at all.
    If in a Branch Financial Sales Consultant position, you will be expected to cold-call businesses.

    Advice to ManagementAdvice

    My advice is to hire young, inexperienced people to be your branch reps, because these are not jobs for grown-ups. Trying to dictate things like exact language when greeting customers is way, way overboard and will rub all but the most pliant employees raw. Few people enjoy working in a nanny state.

    Doesn't Recommend
    Approves of CEO

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