PNC Financial Services Group

  www.pnc.com
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PNC Financial Services Group Reviews in Saint Louis, MO

Updated Jul 21, 2014
All Employees Current Employees Only

4.2 7 reviews

33% Approve of the CEO

PNC Financial Services Group President and Chief Executive Officer William S. Demchak

William S. Demchak

(3 ratings)

83% of employees recommend this company to a friend

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 92 reviews)

  • Great starting salary with good benefits and exposure to senior management (in 68 reviews)


Cons
  • upper management no clue what's going on with the new universal branch idea (in 48 reviews)

  • Work life balance could be better depending on what department you are in (in 21 reviews)

More Highlights
6 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Customer Service Representative

    Customer Service Representative (Former Employee) Saint Louis, MO

    ProsPNC is a wonderful company. It has an opportunity for growth, and works with its employees to help them grow. The pay is competitive and there are good benefits. Each branch is a little different, but overall every branch works to give each customer a great experience.

    ConsI didn't experience many challenges working there. It was a great place to work. I loved my job and my branch worked well together.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    What is the direction

    Branch Manager (Current Employee) Saint Louis, MO

    ProsGood healthcare coverage. Working hours are good. Wall Street likes the company right now. Good technology available to consumer customers.

    ConsVery high turnover. Goals are built on all of the lines of business working together, and that doesn't happen when many of the Investment positions, and Mortgage positions are consistently vacant. Branch Market leadership only used this market as a "stop over" to a different position, and really undermined morale. Little opportunity for career growth.

    Advice to Senior ManagementHold lines of business accountable for referrals back to the branch. Everything seems to fall back on the branch employees, and when that occurs, turnover levels increase dramatically. Be realistic of the expectations in new markets vs. established markets. You talk about Employee Engagement, and get data back on it, but the "good" data, may not be an accurate measure of the true feelings of the employees.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    It was pleasant, sometimes a little boring. I liked the variation in the hours. I also liked the training program.

    Teller (Former Employee) Saint Louis, MO

    ProsIt was just a bank job, slow sometimes but at least you got to seat in a comfy chair and look at the computer or magazines during down time.

    ConsThey place to much weight on the surveys of customers (at least at my branch). It could be that customers get annoyed that they are being called at home and you may get a bad review

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Team Environment

    Financial Service Consultant (Former Employee) Saint Louis, MO

    ProsGives you lots of opportunities to grow

    ConsHighly rely on CIQ scores. Becoming too big.

    Advice to Senior Managementlook other stats besides CIQ by Gallup

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Lack of Career Growth

    Banking (Former Employee) Saint Louis, MO

    ProsGood benefits decent pay. Bonus structure was vary competitive. Overall your individual manager will be supportive but the district and regional managers are not.

    ConsLack of career growth opportunities. Outside candidates always given preference during the hiring process. Each region is subdivided into districts and no manager ever wants to allow their employees to leave their district because they are concerned only with their performance numbers.

    Advice to Senior ManagementAllow people to move around within the company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Nanny State

    Financial Sales Consultant (Former Employee) Saint Louis, MO

    ProsManagement places a premium on ethics
    Banking products are competitive
    Very risk-averse, which keeps the company out of trouble

    ConsEvery move you make is monitored, evaluated, and commented on. Gets old quick.
    You will spend more time documenting what you've done during the day than actually doing it.
    Customer-facing employees are expected to act like clones, right down to how you greet customers.
    Bonuses based on production are lousy, unless you're accustomed to no bonus at all.
    If in a Branch Financial Sales Consultant position, you will be expected to cold-call businesses.

    Advice to Senior ManagementMy advice is to hire young, inexperienced people to be your branch reps, because these are not jobs for grown-ups. Trying to dictate things like exact language when greeting customers is way, way overboard and will rub all but the most pliant employees raw. Few people enjoy working in a nanny state.

    No, I would not recommend this company to a friend

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