PSCU Reviews

Updated August 27, 2015
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146 Employee Reviews

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  1. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Saint Petersburg, FL
    Current Employee - Program Manager in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (Less than a year)

    Pros

    Beautiful environment, friendly culture, supportive team and I have a great manager.

    Cons

    It can be a little slower to see change, because it is a 'family' environment, and no one wants to make the tough decisions sometimes.

    Advice to Management

    Get rid of poor performers quickly, because they longer they stay, the more negativity they can spread.


  2. Helpful (2)

    Management improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great start if your looking for banking experience.

    Cons

    Management sucks, no room for advancing.

    Advice to Management

    Be more connected with agents.


  3. Helpful (3)

    N/a

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at PSCU full-time

    Pros

    Leaving at the end of your day

    Cons

    The medical benefits have become quite expensive. These new contracted temporary employees are extremely unprofessional and unsanitary. The desk, bathrooms, and floors in the contact center are absolutely disgusting. The company employee standard have gone down hill. The job duties here are so simple yet the systems use and lack skilled professionals make it very difficult.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Contact Center Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Representative II in Allen Park, MI
    Current Employee - Contact Center Representative II in Allen Park, MI
    Recommends
    Positive Outlook

    Pros

    Great benefits, friendly environment, quarterly incentives, referral bonuses and a very "pro-healthy" environment. They provide fresh fruit and infused water for their employees daily. Treadmills are available for employees to use during work hours and employees can sign up for a free gym membership.

    Cons

    Mandatory overtime is required for everyone.


  6. Helpful (1)

    PsCU

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen Park, MI
    Current Employee - Anonymous Employee in Allen Park, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great place to work at but the salary is not as competitive compared to other call centers and there is no much room for moving to better positions.

    Cons

    no much room for development in career

    Advice to Management

    provide more compensation and more training and better opportunity for developement


  7. Great people poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PSCU full-time

    Pros

    Good benefits, on site coffee bar, on site gym, wellness program

    Cons

    Very poor communication between departments. Poor post implementation process (there isn't one). Poor change management & a lot of political jockeying in upper management. Very poor work-life balance. 3 Learning Management Systems (LMS), at least 4 separate knowledge bases. Directors ( now called Business Unit Leaders) put their careers ahead of business needs. 56 step process to implement a learning project. 10 hours project admin per week & 5-6 hours of useless meetings. Do not pay for professional memberships. Don't allow Thais time off for professional conferences. 2 separate learning organizations whose leaders do not get along, resulting in poor project execution. Horrible HR dept. constant change that's poorly communicated.

    Advice to Management

    Advice to new CEO Chuck Fagan: create and streamline processes, Org is too top heavy,


  8. Helpful (1)

    Member service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Allen Park, MI
    Current Employee - Member Service Representative in Allen Park, MI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than a year)

    Pros

    Coworkers are great to work with.

    Cons

    Room for advancement is very small. Positions become available about every 8 months to a year and you must be liked and known by the right people to be considered. Sick days and PTO days are one in the same days. Health benefits w/ High Deductible rates.


  9. Company Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great PTO Great Wellness Facilities on Site

    Cons

    Salary Increases are minimal even for above and beyond performance.

    Advice to Management

    Treat your employees better and promote performers & contributors.


  10. contact center rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Doesn't Recommend

    I worked at PSCU full-time (More than 3 years)

    Pros

    good benefits, some of the supervisors actually wanted to help their team be successful.

    Cons

    We were treated like seat fillers to man the phone lines, treated us as if we were not people with real life issues

    Advice to Management

    Learn how to treat your employees, they will better for you


  11. Msr II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen Park, MI
    Current Employee - Anonymous Employee in Allen Park, MI
    Doesn't Recommend

    I have been working at PSCU (More than 5 years)

    Pros

    Co workers, 5 minutes from home

    Cons

    Over worked/underpaid. Ridiculous call volume

    Advice to Management

    Stop taking on clients and then slamming untrained employees with the calls



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