PSCU

  www.pscu.com
  www.pscu.com

PSCU Reviews in Southgate, MI

116 Reviews
2.9
116 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PSCU Michael J. Kelly
Michael J. Kelly
71 Ratings

Review Highlights

Pros
  • Good Benefits, Facilities comfortable, friendly staff (in 21 reviews)

  • They also provide great benefits (in 12 reviews)


Cons
  • Attendance requirements are not flexible due to nature of business (call center) (in 8 reviews)

  • Flexibily for the call center representatives - they are working hard in putting inplace work/life balance (in 4 reviews)

More Highlights

11 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Great place to start out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Southgate, MI
    Former Employee - Member Service Representative in Southgate, MI

    I worked at PSCU full-time (more than an year)

    Pros

    Teach you about a call center and how to handle calls

    Cons

    For someone with some call center exp. not a good place to work pay is low,

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    DO NOT WORK HERE!!!! IT IS A NIGHTMARE!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Southgate, MI
    Current Employee - Member Service Representative in Southgate, MI

    I have been working at PSCU full-time (less than an year)

    Pros

    Free Fruit!!! There are no Pros to a job that will not pay you according to the cost of living.

    Cons

    The pay is horrible, 11.06 per hour!!! and mandatory overtime, and they will not work with you on scheduling. And the Medical Benefits cost is unaffordable, once you pay for all the benefits, your check is only about $600 every 2wks. I would not recommend this company to friend or foe!!! It's a depressed environment, most people are miserable here. THE JOB SUCKS!!!! And Management, stop posting fake reviews about how great this job is because it's not. PAY YOUR PEOPLE!!!! BUNCH OF SUCK UPS ON HERE!!!

    Advice to ManagementAdvice

    Words to management, if you want to retain good talent, pay people a living wage!!! Minimum wage has gone up to $10 per hour. You need to at least pay $12.84-14 per hour. a lot of your employees are getting bridge cards because they can't afford anything else after they try to pay their bills out of that sorry check. Can't wait to find a new job!!!, it's 2014 don't you get it!!! And they don't tell you the truth when they're hiring you, they tell you your schedule is going to 9-6 and you have something totally different. You have to work every saturday and sunday until the next shift bid, which is based on your performance not your seniority. Can't stand this place, I'm online everyday looking for another job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Excellence, Innovation, Passion, Trust, Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Supervisor in Southgate, MI
    Current Employee - Contact Center Supervisor in Southgate, MI

    I have been working at PSCU full-time

    Pros

    Being an employee at PSCU is more than that. It is a family. Love working with a great team. I enjoy coming to work on a daily basis. We do have days that can be crazy but working with a great team makes things a little easier.
    There are advancement opportunities within PSCU

    Cons

    Working on Holidays. This is a con but to be a 24/7 company it is a must.
    The company is pretty good with roatation of the holidays.

    Advice to ManagementAdvice

    Pay for Skill for agents- This would help with retention and moral in the company

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Upbeat and growing company with a lot of potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Supervisor in Southgate, MI
    Current Employee - Contact Center Supervisor in Southgate, MI

    I have been working at PSCU full-time

    Pros

    Good benefits with a family type environment. The company is growing at a rapid pace. Invests in its employees.

    Cons

    Lack of communication between different departments and management levels. Lack of HR presence when needed.

    Advice to ManagementAdvice

    Work on communication skills.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    PSCU is a Bold, very innovative and exciting company with lots of opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Supervisor in Southgate, MI
    Current Employee - Contact Center Supervisor in Southgate, MI

    I have been working at PSCU full-time (more than an year)

    Pros

    - Working at PSCU is fun!
    - PSCU is leading the way for Credit Unions to succeed, through Innovative ways to grow and it's great to be a part of it.
    - Bonuses based upon Performance
    - Promotions from within.
    - I started as a Temp. and now I am a salaried employee.

    Cons

    -Some of PSCU's facilities are nicer than others.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A rollercoaster ride-but a great one!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Southgate, MI
    Current Employee - Anonymous Employee in Southgate, MI

    I have been working at PSCU full-time (more than 5 years)

    Pros

    The best and most important to me is the people.

    Cons

    Not having your own desk. For sanitary reasons.

    Advice to ManagementAdvice

    All around better communication & participation. Sometimes it can feel segregated working evenings. Like we are not able to take part in the activities during the day, or we get the "left overs".

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    My years at PSCU have been about growth.

    Current Employee - Contact Center Supervisor in Southgate, MI
    Current Employee - Contact Center Supervisor in Southgate, MI

    I have been working at PSCU full-time (more than 10 years)

    Pros

    the people I work with make this the best company. The company is employee orientated.

    Cons

    there are no cons woking for PSCU.

    Advice to ManagementAdvice

    Keep doing what you are doing.

    Recommends
    Approves of CEO
  9. 1 person found this helpful  

    Revolving door-Trap

    Former Employee - Call Center Member Services in Southgate, MI
    Former Employee - Call Center Member Services in Southgate, MI

    I worked at PSCU full-time (less than an year)

    Pros

    Starts out with extensive training, which was nice.

    Cons

    Once your on the call center floor, and after about 6 weeks, they boost your calling queue and start looking for mistakes and fire you, just to hire more puppets.

    Advice to ManagementAdvice

    Offer more insentive with better pay and don't burn out the employees within 3 months, its micro managed, which they look to fire you, and bring more workers in, don't understand that. Horrible place to work, its not a life long place to work.....BURN OUT QUICKLY.

    Doesn't Recommend
    Neutral Outlook
  10. 1 person found this helpful  

    It's not terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Representative II, Contact Center in Southgate, MI
    Current Employee - Representative II, Contact Center in Southgate, MI

    I have been working at PSCU full-time (more than 3 years)

    Pros

    Great for entry-level or desperate individuals. Benefits are excellent and very affordable. At entry-level, schedule is very flexible. Overtime is almost constantly available. Shift premium is paid for working between 7pm and 7am, and on the weekends. English/Spanish bi-lingual agents make an additional $1/hr for all hours worked.

    Cons

    Once you're placed on a "dedicated team" it is nearly impossible to schedule time off or have your schedule changed to accommodate life changes. Management prefers to hire from outside than promote from within. New hires make same base rate as long-time employees.

    Advice to ManagementAdvice

    Focus more on employee retention than hiring new employees.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Southgate, MI
    Current Employee - Member Service Representative in Southgate, MI

    I have been working at PSCU full-time (more than an year)

    Pros

    Good co-workers decent benefits within thirty days.

    Cons

    To many screeners ,Quality,supervisor,assistant supervisor,credit union,other locations.poor chance to make bonus due to stupidity...

    Advice to ManagementAdvice

    Workers deserve better pay and should not be so script sensitive huge company turnaround nobody with 2 or 3 years very few happy employees

    Negative Outlook

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PSCU Financial Services - AZ Location

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