Pace International

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Pace International Reviews

Updated August 30, 2014
Updated August 30, 2014
30 Reviews
2.0
30 Reviews
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Pace International Chief Executive Officer Mike Pulli
Mike Pulli
2 Ratings

Employee Reviews

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  1.  

    Good work environment but not much room for growth, especially for women.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL

    I have been working at Pace International full-time for more than 8 years

    Pros

    Decent benefits offered including 401K matching and employee sharesave plan. Laid-back and flexible work environment, no one micro manages when you come and go. The annual Holiday party is very nice. There is free yoga offered twice weekly and free beverages available to employees. There is an annual performance-based bonus which is nice.

    Cons

    Not much room for growth, especially for women. You have to fight to get a promotion unless you're a man. Then the sky is the limit. They start your salary very low and again you have to fight if you think you deserve more. The amount of staff is kept to a bare minimum so what a team of people would do in another company rests solely on one or 2 people here so the stress level can get extremely high. The maternity leave is mostly non-existent, the only thing you get is short-term disability and there is an 8 day elimination period for that so for example if you get 6 weeks, it becomes 6 weeks-8 days, therefore only 4 full weeks and 4 days you will get paid STD pay. Then nothing, you can only use your accrued PTO to get any sort of pay the rest of the time.

    Advice to ManagementAdvice

    Stop pigeonholing women and give us some more opportunities. You'd be amazed what we are capable of if you'd give us a chance. I've seen so many undeserving men get promoted while the women who are doing amazing jobs and work extremely hard are still in the same position year after year. It's a real shame. Offer some sort of paid leave for maternity leave, even a week or 2 would make such a huge difference to your employees and their families. Show appreciation by letting us go a couple of hours early before a holiday, it really means a lot to people to get to spend a few extra hours with their families.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    unwelcoming environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier II Tech Support  in  Tempe, AZ
    Current Employee - Tier II Tech Support in Tempe, AZ

    I have been working at Pace International full-time for more than a year

    Pros

    Information Technology experience, mid-decent pay of $12/hr as tier 1 & 2, and if you kiss the right butt and mimic the unprofessional tendencies of your rude manager, maybe a chance at a promotion. And even though you can't get requested days off most times, you can however get over time and a chance at making extra money.

    Cons

    Immature supervisors and coaches who provide little help when needed, but will be quick to deliver corrective action. They slack off all day playing on their cell phones and abuse chat room usage, as well as company policy on internet usage, by posting unprofessional content in chat rooms. Poor training classes with little to no success rate during the first month of employment, and even worse coaching sessions during employment.

    Advice to ManagementAdvice

    Remember, its not the management that makes the company great, its the hardworking subordinates that provide great customer service despite taking psychological and verbal abuse from developmentally arrested customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pace International full-time for more than 3 years

    Pros

    Good coworkers mostly. The poor performers are not held accountable. The worst are promoted.

    Cons

    Poor Sr. Mgmt. The poor performers are not held accountable. The worst are promoted.

    Advice to ManagementAdvice

    No advice to give - the top people are intelligent people lacking good ethics.

    Doesn't Recommend
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  5.  

    Started off good then took a major nose dive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Integration Engineer  in  Boca Raton, FL
    Current Employee - Software Integration Engineer in Boca Raton, FL

    I have been working at Pace International full-time for more than 3 years

    Pros

    not micromanaged, flexible work hours

    Cons

    no opportunity to move up, minimal learning new skills, wasted skill sets and talent, horrible pay, endless promises and excuses of how more opportunities will become available but nothing is ever done, does not have the best interest of all their employees.

    Advice to ManagementAdvice

    Promote/give raises to employees who deserve it. If an employee is making less and has more skill set and experience do not bring in new people or contractors that will be compensated more than them. Move the good workers up and then shift the new people into their old position.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great people...poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Supervisor  in  Tempe, AZ
    Current Employee - Technical Support Supervisor in Tempe, AZ

    I have been working at Pace International full-time for more than 3 years

    Pros

    Very challenging and mentally stimulating work environment. Opportunity to help make a difference in customer's lives. Great growth and advancement opportunities. Excellent working relationships with fellow supervisors, agents, Q&A and WFO.

    Cons

    Detached management. They have little clue as to how their actions have an impact on their LoB. Management is not properly trained how to handle issues. They show little interest in helping resolve issues. Managers have resorted to threatening employees and creating a hostile work environment. Corporate has taken little action to improve work conditions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Employees are Crap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  San Jose, CA
    Former Employee - Senior Software Engineer in San Jose, CA

    I worked at Pace International full-time for more than 5 years

    Pros

    Good place to learn technology

    Cons

    Lousy pay. Lousy hours. No career advancement. Layoffs every quarter and when they do, its a few people at a time so as not to trigger WARN act

    Advice to ManagementAdvice

    Build your assets in employees and they will pull hard for you. If you have only short-term goals then everyone will be dissatisfied and all you can do is spin your wheels and remain at the same place till the gas runs out.

    Doesn't Recommend
    Negative Outlook
  8. 2 people found this helpful  

    Hard work low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer  in  Tempe, AZ
    Current Employee - Trainer in Tempe, AZ

    I have been working at Pace International full-time for more than 3 years

    Pros

    Pto benefits for health laptop

    Cons

    Low pay little resect unrealistic expectations

    Advice to ManagementAdvice

    Everybody wants to quit

    Doesn't Recommend
    Positive Outlook
  9. 1 person found this helpful  

    Interesting and challenging, good international experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commodity Management  in  San Jose, CA
    Former Employee - Commodity Management in San Jose, CA

    I worked at Pace International full-time for more than 3 years

    Pros

    International company so many learning opportunities

    Cons

    Micromanaged by CEO with little trust from managers

    Advice to ManagementAdvice

    Trust your employees

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    They don't know how to keep people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier II Tech Support  in  San Antonio, TX
    Former Employee - Tier II Tech Support in San Antonio, TX

    I worked at Pace International full-time for less than a year

    Pros

    Easy work, full time, descent pay, if you can avoid the chopping block long enough they will move you into higher positions in the company.

    Cons

    They will fire you on a moment's notice without warning. Schedule subject to change at any time "shift bids", and if your new schedule doesn't work for you they give you a TFB card. Temp-to-hire rarely works out in your favor.

    Advice to ManagementAdvice

    If you want to keep talent you need to learn that people screw up. Getting rid of people for no reason never gets a company anywhere.

    Doesn't Recommend
    Negative Outlook
  11.  

    An experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier II Technical Support  in  San Antonio, TX
    Current Employee - Tier II Technical Support in San Antonio, TX

    I have been working at Pace International full-time for more than a year

    Pros

    Quarterly catered meals, occasional donuts, if you hit a specific predetermined goal each month you can qualify for a bonus.

    Cons

    Because it is a contracted position, the company is always getting hassled by the contractor and each agent is essentially looking over their back because they are not sure how much longer they are going to be there.

    Advice to ManagementAdvice

    Give agents more incentives to want to stay. Try to actually help them rather than sit back and tell them to do their job or else.

    Doesn't Recommend
    Neutral Outlook

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