Pacific Gas and Electric Reviews

Pros

Pay and benefits were excellent before a new CEO was hired and challenged the union which caved and now new hires start at significantly lower wages

Cons

No chance to promote up to a better position. Stuck in the call center circle

Advice to Senior Management

Find ways to improve moral, and not treat employees like a body who fills a chair

Pros

Flexible work schedule; telecommuting available as needed; discount on utility bill; opportunity to improve processes

Cons

too large for itself; local culture persists throughout service territory; change takes forever; many separate, manual intensive databases that seem to be sacred cows

Pros

Good benefit package, opportunities to move around the company

Cons

Doesn't promote an environment of internal promotion

Pros

they take good care of employees

Cons

there is too much politics and too many layers and people at the top

Advice to Senior Management

they should stream line the departments better

Pros

Stable company, inexpensive benefits, and good yearly bonuses.

Cons

Long hours due to having unnecessary meetings. Management like face time so always need to be in meetings in person instead of teleconference. Say they promote work life balance but don't do anything about it. Management don't like employees telecommuting because they think employees are slacking off.

Advice to Senior Management

Gain customer trust be gaining employee trust first. Listen to your employees' needs and take action on it instead of just pretending to listen.

Pros

Pay and benefits are good

Cons

Too many Sr Managers, Directors, VPs etc... e.g. too much bureaucracy.

Advice to Senior Management

Don't just listen to the employees, engage them.

Pros

Great benefits and flexible time off for employees

Cons

bureaucracy, boring, no vision. Money is wasted continuously

Pros

Good pay and benefits, solid company

Cons

Public relations nightmare post San Bruno, SmartMeter and Prop 16

Pros

Treat employees very well and are a unified organization. Much of the company is retireing so the opportunities for advancement are great.

Cons

Kind of political. Don't seem to have great communication through the corporate structure. At times I felt under worked because of the wasted time waiting for upper management to give assignments.

Advice to Senior Management

Increase communication from the top down. At times work feels inefficient and pointless. Maintain emphasis on the promotion of the PG&E brand and the unity of the company.

Pros

-Benefits are great, but pay is only mid-range for San Francisco.
-Employees really do give a sh*t about customers, eco-friendly improvements, and community issues. I was very surprised to find out that it's totally genuine. They volunteer in good times and band, they donate lots of money and vacation hours when things like San Bruno and Japan's earthquake/tsunami happen.
-Very kind, friendly people work at PG&E. They go out of their way to help you and make you feel welcome.
-They drill safety into your head till you wanna hurl. But it works.

Cons

-If you come from an agency environment or a hip, creative client-side marketing department, be prepared to come to a full stop. They have good intentions, but there is no infrastructure or process in place to make creative work happen. The design and quality level is atrocious. So many typos, errors and other embarrassments are standard fare in PG&E marketing materials. The only exceptions are the pieces designed by outside agencies. And the project load is too high to actually slow down and address the problem.
-Also, if you come those hipper, more forward thinking environments, PG&E will seem like a very square, bland, suburban landscape. Get ready to turn your internal filter to the highest setting.
-Things move at a glacial pace. It is crazy making.
-Everything you take for granted as normal, standard technology is lacking at PG&E. So basic things take sooooo much longer than they should, and you deal with tech issues constantly. So Painful. It like reliving 1995 over and over again.
-Our office decoration seems designed to drain all hope and life from our souls. Grey, drab, depressing, with artwork from 10-15 years ago. Uuggghhh.
-Prepare to spend 1/8 of your work time on required training. Whatever you did at your previous jobs... multiply it by 10 and you might begin to grasp how much you deal with here. Mind boggling.

Advice to Senior Management

-Get proper designers/proofreaders working on collateral.
-Refuse to accept mediocre design/copy, improve your creative dev/production process to reflect the current era.
-Stop acting like you won't accept mediocrity when you are ensuring it at every turn by tying your employees hands.