Pacific Interpreters

  www.pacificinterpreters.com
  www.pacificinterpreters.com

Pacific Interpreters Reviews

Updated November 6, 2014
Updated November 6, 2014
26 Reviews
2.0
26 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Peter Harris
8 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Pacific Interpreters is not a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Omaha, NE
    Former Employee - CSA in Omaha, NE

    I worked at Pacific Interpreters full-time

    Pros

    There are no good reasons to work here.

    Cons

    Pacific Interpreters was recently purchased by Language Line. The two companies have a combined annual revenue of $300 million. Yet, the first thing Language Line did was slash CSA salaries by $45 per month by refusing to pay for CSA parking. It is $82.50 per month and Pacific Interpreters used to reimburse their employees for half of that - or $45. Now, CSAs must pay the entire parking fee of $82.50 every month - from an hourly salary of barely $10. If you want to work someplace where you will be treated well, this is not the place for you.

    Advice to ManagementAdvice

    You are taking money from the poorest paid employees in the company every month. Shame on you!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Telephonic Interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter in Portland, OR
    Former Employee - Interpreter in Portland, OR

    I worked at Pacific Interpreters as a contractor (more than 3 years)

    Pros

    Flexible Poisition. Good Pay. Work from home.

    Cons

    They will hire and fire you over the phone.
    One complaint aganist you and you are out the door without a chance to understand what happened.
    Quality assurance won't take into consideration your loyalty, your high statistics performance nor your great qualifications.
    Even if you took calls during your off hours, they don't care.... you will get a message that "Pacific has chosen to terminate your services.... Have a GREAT DAY...."

    Advice to ManagementAdvice

    Appreciate your telephonic interpreters

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Pacific Interpreters RIP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter
    Former Employee - Interpreter

    I worked at Pacific Interpreters full-time (more than an year)

    Pros

    They paid more than. languageline solutions. Languageline Solutions brought them out.

    Cons

    Employees are now working for an even worse company.

    Advice to ManagementAdvice

    Good bye.

    Recommends
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Underpaid = under-qualified

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Portland, OR
    Current Employee - Interpreter in Portland, OR

    I have been working at Pacific Interpreters as a contractor (less than an year)

    Pros

    Nothing is positive about this company- I feel sorry for the actual founders... Now that a company has bought them out -it is about the money not the service they provide!

    Cons

    No one they hire is actually an interpreter- staff is sub par and communication = ZERO
    They say to companies that they are all about the company - they are not!

    Advice to ManagementAdvice

    Do not try to pay me 30-40 cents less a minute than other companies!! This is why you get sub par interpreters---qualified interpreters would NEVER work for this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Excellent Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at Pacific Interpreters

    Pros

    Pacific is a mom and pop company graduating to corperate. The leads will fight for you and your job whenever you need it. They also allow you to vent, They are very personable and really good with giving recognition when needed. The importance of the job is awesome. The director of Operations started as a part time customer service agent. They pay is OK and the oppourtunity for advancement is there.

    Cons

    There is some super shady upper management. This is the first call center some of the upper managment has ever worked in. The center could be run way more efficiently, but due to egos, it will not. They run people ragged with overtime because they refuse to staff correctly. Borderline harass employees for Overtime...

    Advice to ManagementAdvice

    Learn how to do your job more efficiently. You are not maximizing profits they way you could be. Understand that your employees (especially since it is a small(ish) call center, are your bread and butter. Also, When your upper managment staff POINT BLANK lie, and you are aware of it. Take care of it immediately, upon hiring you all express that this is an "at will" employment. Handle your business like you run a corperation, not like its a back yard operation.

    Recommends
    No opinion of CEO
  7. 2 people found this helpful  

    Only option to work as a contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Interpreter in Scottsdale, AZ
    Current Employee - Interpreter in Scottsdale, AZ

    I have been working at Pacific Interpreters

    Pros

    Schedule flexibility, as a contractor you are your own boss, you work when you wnat, though they call you sometimes in the middle of your free time to ask you to log in because they cannot ahndle their call volume, go and figure who is going to say "no" to more money?

    Cons

    There is no career development, a lot of talk, they say the do train you, but they can't it would be illegal if they did. There is a lot of politics in this place, it is a good gig for the time being. No cost to the interpreter but no gain either...

    Advice to ManagementAdvice

    MAke interpreteers employees they you can train us, then you can BS everybody out there.

    Doesn't Recommend
    Disapproves of CEO
  8. 2 people found this helpful  

    Don't Work Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - CSA in Portland, OR
    Current Employee - CSA in Portland, OR

    I have been working at Pacific Interpreters

    Pros

    Helping people who need medical care and don't speak English.

    Cons

    Don't bother getting sick and thinking you'll still have a job. Not even a few days with the flu. You won't get any raises even with good performance. Family dies? Prepare to be harassed. Prepare to be harassed daily to work overtime, and prepare to be bullied too. The pay is very little.

    Advice to ManagementAdvice

    Become human.

    Doesn't Recommend
    Disapproves of CEO
  9. 4 people found this helpful  

    It is a horrible place to work, a desperation job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - CSA in Portland, OR
    Current Employee - CSA in Portland, OR

    I have been working at Pacific Interpreters

    Pros

    The only good reason I can think of to work there is to get a paycheck.

    Cons

    The pay is bad, so you will have to work massive amounts of overtime, and they will want you to. They will beg and coerce you to work overtime, daily ask you to work thru your lunch. That will leave you feeling too sick and tired sick and tired to do an already exhausting job of taking one call after another and speaking as fast as you can all day (and night) long. Then they'll fire you if you get sick. No social conscience whatsoever.

    Advice to ManagementAdvice

    Become human and stop treating CSA's like something to be scaped off the bottom of your shoe.

    Doesn't Recommend
    No opinion of CEO
  10. 3 people found this helpful  

    Best place to work for a medical interpreter from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Gujarati Over the Phone Medical Interpreter in Portland, OR
    Current Employee - Gujarati Over the Phone Medical Interpreter in Portland, OR

    I have been working at Pacific Interpreters

    Pros

    Over the phone interpretation, mostly medical, according to your own schedule. They have a lot of clients in any language and they are offering more salary than any other legit employer for working from home in this economy. I looked for a job for over eight months and found this as the best option if you want to work according to your own schedule. Even if you work somewhere, you can use up your part time working with them and they would not mind even if you stay on call an hour or log off during the hours that you have committed to. You can take a long vacation without prior notice as well. You don't have to do anything else but talk English and your other language properly and have a good quality phone line. And you don't obviously get paid a lot if you follow your own schedule but you do get more money than you expect because they have more number of clients than you would imagine.

    Cons

    Obviously there wouldn't be any benefits, but you don't need them if you work part time and from home do you? Some of the days are full of calls and some days, esp weekends would be cold but you were never going to depend on it as your primary source of income, were you? And I don't have much idea about the increase in rate after experience or any promotions or something. No cons really.

    Advice to ManagementAdvice

    Good job guys... A great social healthcare work plus generating so many jobs and helping the country and people in a tough time. Happy to be working with you guys!

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    Great Company - low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at Pacific Interpreters

    Pros

    Great place to work. Great people. Performing a much needed service

    Cons

    salarys need to be raised - can find higher paying jobs in the area

    No opinion of CEO

Work at Pacific Interpreters? Share Your Experiences

Pacific Interpreters

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.