Pacific Pulmonary Services

  www.ppsc.com
  www.ppsc.com

Pacific Pulmonary Services Reviews

Updated December 8, 2014
Updated December 8, 2014
77 Reviews
2.4
77 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jane Thomas
11 Ratings

Review Highlights

Pros
  • Decent salary; many good people in field locations (in 7 reviews)

  • The corporate office appreciates and incorporates feedback from employees at every level of the company (in 3 reviews)


Cons
  • Horrible management, no work life balance (in 3 reviews)

  • Unless you are a robot who really doesn't believe in customer service (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Was a great place to work, before all the good Leadership Team jumped ship.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Billing Auditor in Bakersfield, CA
    Former Employee - Medical Billing Auditor in Bakersfield, CA

    I worked at Pacific Pulmonary Services full-time (more than 5 years)

    Pros

    Move up quickly as long as management likes you.

    Cons

    Your ideas and concerns aren't taken seriously. They will ask you to do things that are unethical.

    Advice to ManagementAdvice

    Listen to your employees, try to understand where they're coming from.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician
    Current Employee - Technician

    I have been working at Pacific Pulmonary Services full-time (more than 8 years)

    Pros

    What pros? There are no pros to working here.

    Cons

    Horrible management, no work life balance. Management allowed to run amuck.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Four Words: myopic, draconian, provincial and impoverished

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Novato, CA
    Former Employee - Administrative Assistant in Novato, CA

    I worked at Pacific Pulmonary Services full-time (less than an year)

    Pros

    Nice location for Corporate HQ in Novato. Nice office space in HQ.

    Cons

    The four words I would use to describe Pacific Pulmonary’s culture are: myopic, draconian, provincial and impoverished. I estimate line and mid-management staff are paid 20-25% below the general labor market. Teams are stretched so thin that salaried people work 10-12 hours a day and rarely take vacations. Director level and above staff, however, appear to work eight hours a day. There is tremendous hypocrisy between what management requires of staff and how they themselves perform. IT infrastructure is outdated and help desk support is non-existent. There is no orientation program, no on boarding program and no one has any bandwidth to even take on those functions and roles informally. Everything is trial and error and hunt and peck learning. Management takes a command and control style approach to managing because they have nothing positive to offer staff to incentivize and motivate them, so they resort to more negative approaches to keep people at their desks and working. Friends and acquaintances that applied to and interviewed for positions there are not communicated with appropriately in the process. As one friend of mine said who interviewed there, “I was not impressed.” Also worth mentioning, there’s a revolving door (not a surprise), low morale (understatement) and the fact that people don’t really talk to each other at all.

    Advice to ManagementAdvice

    Get into 21st Century management practices. Open your eyes, ears, minds and hearts. If the business can't be saved then close it down with some compassion. If it is to be saved it is because you stopped treating your staff like assembly line workers in the 19th century and started treating them like the creative talented contributors so many of them are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Has been company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pacific Pulmonary Services

    Pros

    Honestly not much...working with and helping people in need is enjoyable if you like that type of work.

    Cons

    Hard industry now with regulations and slash in reimbursement rates, terrible leadership

    Advice to ManagementAdvice

    Clean house and get some innovative, progressive leadership or this company is sunk. Might actually be too late. Sorry, honest truth.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    PPS was a good place to work but has many industry challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Care Coordinator in San Francisco, CA
    Former Employee - Patient Care Coordinator in San Francisco, CA

    I worked at Pacific Pulmonary Services full-time (more than 3 years)

    Pros

    The people, the benefits, and you get to help people. If you do your job, you are okay and may even be recognized. It was always a very fair company to me. They seem to get alot of bad reviews but there were alot of layoffs in the past 2 years so that may be a contributing factor.

    Cons

    Commission became harder to make with all the new Medicare laws. It is definately not the best place in the world to work, but you could do alot worse. It's not that I do not recommend the company, I don't recommend the industry.

    Advice to ManagementAdvice

    Listen to the field and if you say things are going to happen or change, make them happen faster.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Coordinator in Novato, CA
    Current Employee - Finance Coordinator in Novato, CA

    I have been working at Pacific Pulmonary Services full-time (more than an year)

    Pros

    Great area to work in, Novato CA. The weather is great weather

    Cons

    Company culture is constantly adapting, makes it a fast past environment that requires a faster learning curve.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pacific Pulmonary Services full-time

    Pros

    good health care benefits here

    Cons

    no management it was a free for all

    Advice to ManagementAdvice

    restructure

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Once growing company, past its prime with no leadership or inspiration for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Staff in Novato, CA
    Former Employee - IT Staff in Novato, CA

    I worked at Pacific Pulmonary Services full-time (more than 5 years)

    Pros

    Caring, devoted and fun loving people. Good benefits package, pay and incentive. Flexible and compassionate when there are family needs or a personal crisis.

    Cons

    Managers, directors and VP's are highly skilled and competent folks when it comes to their areas of expertise, but they have absolutely no leadership or people skills. Unreasonable and untimely requests are made that will interfere with your personal life and you will need to change your plans, even if you have previously made commitments and paid for them. If you don't you will be given the cold shoulder. Communication through out the company is poor and so is HIPAA compliance. They have meetings where they tell you things are turning around and then they have another round of lay offs. The company has also been under investigation by the FBI for over 2 years and no one will say why or when it will end.

    Advice to ManagementAdvice

    Hire more workers and less chiefs. Require that all managers and above either have a background in transformational leadership or start providing training for this. Telling people to get it done with less or else is not the way to get optimal performance from your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Medical Device Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PCC in Chicago, IL
    Former Employee - PCC in Chicago, IL

    I worked at Pacific Pulmonary Services full-time (less than an year)

    Pros

    Autonomy to get job done...

    Cons

    Lack of stability in management, too much change

    Advice to ManagementAdvice

    Revamp management team and provide solid foundation for employees to build upon

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    A lot of change, can they turn it around?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mid Level Manager in Novato, CA
    Former Employee - Mid Level Manager in Novato, CA

    I worked at Pacific Pulmonary Services full-time (more than 8 years)

    Pros

    PPS provides services to chronically ill respiratory patients, as the population ages the need for these services will only increase. The company has a history of growth and success and maintains a reputation for delivering good service to and taking good care of patients.

    Cons

    The industry is at the forefront of the changes to the healthcare marketplace. Reimbursement for the services they provide have been reduced by over 50% in the past 7 years, and there is no way to know if they have reached the bottom. This change has led to staff reductions of over 33% (1500+ to less then 950) and a new management team. The new management team members have little experience in the DME industry and appear to be without a plan beyond cutting expenses and hoping (remember hope as a strategy?) the remaining field managers can find a way to increase sales while continuing to eliminate headcount.

    Advice to ManagementAdvice

    Without a unified strategy the company would seem to have little chance of success. I would develop and present a plan forward that includes services beyond oxygen, sleep and medications. The team needs to know what will make the company different and what role each person can play. Give the team a reason (beyond Sr management's turnaround bonuses) to stay and help make PPS successful again.

    This site must also be updated, Chris Kane left the company in mid-2013 and Jane Thomas, the former VP HR is now the CEO.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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