Pacific Pulmonary Services Reviews

Updated April 3, 2015
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83 Employee Reviews

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  1. Not a good atmosphere to work in!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Santa Fe, NM
    Current Employee - Technician in Santa Fe, NM

    I have been working at Pacific Pulmonary Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very busy, time goes by fast.

    Cons

    Job will wear you out.


  2. Helpful (2)

    Bad company to work for. Liars

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PCC in Lexington, KY
    Former Employee - PCC in Lexington, KY

    I worked at Pacific Pulmonary Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pros are that the tech are good people but upper management was just trying to treat employees and patients bad. they only care if medicare gets on to them and they are in trouble with the feds.

    Cons

    Company is in trouble so they don't know what to do but lie and screw you. no chance of advancement and training was bad.

    Advice to Management

    management do something instead of lie and mistreat employees


  3. Helpful (1)

    Training not so great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III in Lexington-Fayette, KY
    Current Employee - Customer Service Representative III in Lexington-Fayette, KY

    I have been working at Pacific Pulmonary Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    good people to work with, understanding staff

    Cons

    disorganization, bad training, very stressful environment

    Advice to Management

    none


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  5. Helpful (1)

    District Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager
    Former Employee - District Manager

    I worked at Pacific Pulmonary Services full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great Senior Management, decent pay, paid holidays, bonuses, Good benefits, friendly co-workers. Training was always there to answer questions if you had one.

    Cons

    Need a better training program, understanding Medicare is a process that needs to be longer than a webex session. Revenue and R3 are not always on the same page with what is acceptable and what is not.

    Advice to Management

    Keep up the employee recognition that was started recently throughout the company. It means a lot to employees when it comes from people higher than their direct manager. A weekly newsletter to everyone explaining how centers or team members are being successful would work. Some people have best practices that should be shared to all.


  6. Helpful (1)

    Patient Care Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Coordinator in San Jose, CA
    Current Employee - Patient Care Coordinator in San Jose, CA

    I have been working at Pacific Pulmonary Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of marketing materials and assistance from all levels of management

    Cons

    Medicare changes creates hostility with referral sources.

    Advice to Management

    Check in with employees more.


  7. Utterly disorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Novato, CA
    Current Employee - Software Engineer in Novato, CA

    I have been working at Pacific Pulmonary Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule. Opportunities to learn different technologies.

    Cons

    Information is only distributed through gossip. No clear process. There is little teamwork.

    Advice to Management

    Learn to create and adopt a common process.


  8. Grateful for experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pacific Pulmonary Services full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some flexibility with hours. You earn a paycheck.

    Cons

    Extremely high turn over, constant changes in structure and processes. Very bad moral.

    Advice to Management

    Give things time to work. Seems there is heavy focus on projects then they quickly become irrelevant. Salesforce - lots of time and money spent here and nobody uses it now. Stop the cuts. It effects service which ultimately effects dollars.


  9. Terrible mngmt, pay not up to standards

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Tech
    Former Employee - Service Tech

    I worked at Pacific Pulmonary Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Laid back, good equipment, Great employees.

    Cons

    They only take a few insurance companies which handcuffs Sales team and lessens chances of landing more ACCTS. They don't back their employees. On the lower end of pay scale. They have you do your own reviews and rarely give a 4% raise. This year they didn't give raises! Customer Service not given enough proper training to succeed. Patients think they are a joke. They pass up fully qualified employees for career advancement for outside recruits with no relevant work history(happened to 3 of my friends, not me). They were raided by FBI in 2011 and the employees were never told the status of what happened, all swept under rug.

    Advice to Management

    Back your employees, after all they did get through your background check and 3-4 interviews and drug screen.


  10. Helpful (1)

    If you LOVE Drama and being in a popularity contest every day you will Love this place!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Lexington-Fayette, KY
    Current Employee - Customer Care Representative in Lexington-Fayette, KY

    I have been working at Pacific Pulmonary Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I have had 2 interviews with other companies this week

    Cons

    None...Unless you are a robot who really doesn't believe in customer service. You can only become a move up in this company if you are a yes person and kiss A LOT of tail.

    Advice to Management

    Get rid of existing management and supervisors in your Lexington CCC. Hire ore promote people who truly believe in customer service.


  11. Helpful (1)

    Craziness, but heading in the right direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pacific Pulmonary Services full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay is great for the DME Industry and while their is a lot of dysfunction but there are people in Senior Leadership and Executive roles that have their hearts in the right place to make things better and it is slowly headed in that direction.

    Cons

    Dysfunction, Constant changes in policy and procedures. At times those policies and procedures are not introduced in an orderly fashion that is understood across the board by all employees.

    Advice to Management

    Stop the constant policy changes and stop doing things to lose all of your top veteran salespeople.



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