Pacific Software Publishing

www.pspinc.com
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Pacific Software Publishing Reviews

Updated February 26, 2015
Updated February 26, 2015
11 Reviews
2.4
11 Reviews
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Pacific Software Publishing President & CEO Mayumi Nakamura
Mayumi Nakamura
8 Ratings

Employee Reviews

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  1. 3 people found this helpful  

    Good place to gain experience... and then leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pacific Software Publishing full-time (more than a year)

    Pros

    * The benefits are good--really good health plan, paid vacation, 401k.
    * It's great for entry-level: they hire frequently, they don't necessarily require a lot of experience, and there's a good variety of stuff that you can be exposed to. I learned a lot while I was there.
    * SUPER dog friendly.
    * In spite of themselves, they do manage to hire well. My co-workers were all wonderful and talented and a pleasure to work with.
    * The catered luncheons once a month were nice.

    Overall, my personal experience was fairly positive. That said, experience can vary greatly based on where you are in the company, and the other reviews are pretty accurate (including the positive ones).

    Cons

    * Upper management isn't great. They are nice people, but poor managers.
    * The micromanagement. It's actually sort of ingrained in the culture. Upper management likes to get directly involved in things that they really have no experience with, and it's the kind of place where they always get the final say (even if it's a poor direction).
    * TONS of turnover. I was really alarmed when I first started working there at how often people were leaving. Most people are there one or two years and then they get out. From what I understand this has been the norm for years, and it doesn't seem like upper management cares to work on that.
    * Company culture is not great. It's pretty traditional to the point of being outdated--especially when you're in the greater Seattle area where there are a ton of tech companies. Why would someone want to stay at PSP when they could work somewhere cool?
    * They don't seem to follow the "company values" even though they get touted a lot.
    * Not much innovation. For most products, they're kind of just reinventing the wheel.
    * They would sometimes have really emotional reactions to things and subsequently make REALLY poor decisions.
    * Processes in place are pretty inefficient.

    Advice to ManagementAdvice

    The turnover rate is NOT normal. You hire well, but you can't seem to keep anyone for very long. It would be good to examine that.
    Your employees are talented and smart--please listen to them more and take their advice on things that you are less experienced with.
    Company culture could use an overhaul. I understand that a Japanese work environment is different, but being in/near the Seattle area means that you are competing with some pretty big names for tech talent. You have an okay start on making it a great place to work, but there's a lot more you could do.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Stepping Stone Only

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pacific Software Publishing full-time (more than a year)

    Pros

    Workout room, Ping Pong table, Monthly staff lunch, Good benefits if you become full time employee.
    If you love dogs its the place for you. Nice coworkers. Clean and quiet building.

    Cons

    Worst pay rate, Dogs everywhere even in meeting rooms on the table!
    Wasting time, money and resources on products that has no user, no usefulness, they don't know market, they don't know their competitors, they don't know the current web trends and users.
    Hardware/software/development platforms are all outdated by years.
    Very high turnover rate. No flexibility with employees time table.
    No room for advancement at all.

    Advice to ManagementAdvice

    Try to understand current web trends and know how your competitors are working now. You cant compete with them with your current range of products and services.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pacific Software Publishing

    Pros

    Easy to get in, willing to hire new grads. Good for gaining experience. Good health care benefits, workout room, ping pong table, occasional free swag. Monthly catered lunches. Dogs allowed. Good work/life balance.

    Cons

    Pay is terrible, little room for advancement. They don't know the value of keeping good employees, only want to hire at the cheapest they can, and so the company is a revolving door. This company has a huge number of Japanese employees, so expect a lot of the Japanese business culture stuff -- business casual, emphasis on hierarchy and respecting higher ups, doing what they tell you. Also, they continue to allow dogs in the building that are known to have occasional accidents.

    Advice to ManagementAdvice

    Work on employee satisfaction.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Meant as a Stepping Stone Only

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Solutions Sale Support/Support Technician in Bellevue, WA
    Former Employee - IT Solutions Sale Support/Support Technician in Bellevue, WA

    I worked at Pacific Software Publishing full-time (more than a year)

    Pros

    Insurance is completely paid by company and the plans themselves are excellent (even compared to large companies). Dogs are always welcome and there are plenty of treats everywhere. Building is nicely maintained. Monthly company lunches (and other miscellaneous foodstuffs) are provided and they always make sure all locations are included. They will give you work not given to less experienced employees at other companies so it is a great place to get experience and learn new things. Many people that have worked here have been able to build up their resume and skill sets that have launched them into other amazing opportunities.

    Cons

    Even though there's not much overtime the psychological toll this company takes on you will take over your whole life. Pay is low. Founder and CEO's dogs are treated better than employees. There is no documentation or records of anything so you have to do everything from scratch, but when you do it differently, you get punished. Turnover is frequent and consistent. Do not speak up and do not argue because you will be shot down, or they will say yes but not implement anything, or they will yell at you. Logic and reason do not fly at this company. Problems with products and services happen regularly. There is a lot of public shaming and pointing fingers when attention should be directed at the problem. They do not believe in resolving the root cause and only apply band-aids to symptoms. That is partially due to lack of resources (human and otherwise) but mostly because employees are busy trying to complete assignments given on a whim to please the top but are not constructive to business or progress. Management for non-dev teams do not have the technical knowledge necessary to do their jobs at a company that sells hosting and other web-based services. Real leadership skills are a rarity as most managers are only concerned about keeping themselves safe in all the politics and calming the top down to survive yet another day. Conditions drastically improve depending on the team and physical vicinity to certain offices. Not all communication is in English and in most cases not understanding will work to your favor; but if there is something you were supposed to be aware of but the only communication was not in English (or non-existent), it is still your fault.

    That said, day-to-day operations are not always as horrifying as described above. However, the underlying principles the company is built on (whims, petty pride, public shaming, placing blame, saving your own butt, lack of transparency, curing the symptom, micromanagement, favortism) become apparent quickly.

    Advice to ManagementAdvice

    Be more open to change. Just because you have always done it that way does not mean it is the best way. Respect your employees as human beings and treat them as such. Listen to them because you have a lot of great people who have great ideas. Do not let your pettiness or pride get in the way of business or general progress. Educate your managers not only in technical aspects but in your products as well as general management/leadership principles and practices. Empower your employees to do their jobs and give positive reinforcement when it happens.

    Doesn't Recommend
    Negative Outlook
  6. 2 people found this helpful  

    Get your foot in the door, get some experience, then get out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Pacific Software Publishing full-time (more than a year)

    Pros

    Thanks to the low pay and high turnover rate, there always seems to be a position open for entry-level positions, so PSP is a great place to get your foot in the IT door, get some experience, then run away without looking back. They feed you for lunch once a month and have quite good health insurance, both of which are cool. They're also quite dog-friendly (sometimes to a fault), so if you enjoy working with Fido that may be a plus. The coworkers are also fun to work with.

    Cons

    Their "products" and services are laughable. Their systems, procedures, and practices are hopelessly out of date. The constant fires that need to be put out eat up any and all time needed to actually try and improve things. Edicts from upper management are often confusing, make no sense, and are filled with micromanagement.

    The pay is low, morale is low, and most people are simply counting the days until they can move on to a place that's less of a mess.

    Advice to ManagementAdvice

    Hire some experienced people who know what they're doing, pay them a fair wage, and stop trying to make decisions for the sole purpose of making decisions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    It was a mass of confusion, lack of good management, good documentation and lack of knowing what makes a Datacenter work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Pacific Software Publishing full-time

    Pros

    With few exceptions, the employees were nice and courteous. The CEO and Owner seems to generally care about the company.

    Cons

    The CEO and other management haven't a clue how to handle IT from a logistics, security or even from a "publishing" standpoint (via the Unified Process). While the CEO and owner cares about the company, they do not care about the employees in the same way. You are treated like a cog in a wheel, a pedigree pet that they feed to keep you for your production value maintaining the status quo and not as a contributor to attempt and improve the success of the company.

    Turnover is way too high (The longest person in their Data Operations Center was there only slightly over a year) Lots of Different system platforms from Windows 2000 on up to 2012. Lots of linux systems that span 2 decades with no standardization.

    Advice to ManagementAdvice

    Management needs to pay people better, respect the employee's knowledge and contributions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Run away, don't look back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pacific Software Publishing

    Pros

    They do a good job enticing new employees, so they are able to quickly fill positions left open by leavers. You'll always get to see fresh new faces.

    Cons

    Very high turnover rate. Nobody knows what's going on because everybody either leaves after they get sick of the way 'management' is 'running' the company, or they get fired. Still floating mainly from tribal knowledge, which gets weaker with every new generation of staff. One of the high-ups struts around threatening to fire people constantly, else babels incoherently. Most 'management' is conducted via email, serially, from different 'managers,' which tends to cause more damage and confusion than good. Phone calls during any one of the frequent crises that erupt range from hysterical to unintelligible, and this is but one avenue for people to rage-quit. Hardware/software/development platforms are all outdated by years, security is a joke, and there's no innovation or 'product' worth mention. Watch your step, lest you land on piles of dog poo that litter the carpets.

    Advice to ManagementAdvice

    Pack it up, you don't know what you're doing, even if you have somehow kept the company afloat for so long. That isn't necessarily success. The only thing you are good at is blaming and punishing your staff for the problems you should have been owning up to years ago.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Transition Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Technician in Bellevue, WA
    Current Employee - Support Technician in Bellevue, WA

    I have been working at Pacific Software Publishing full-time (less than a year)

    Pros

    Great Benefits, Workout room with treadmills, bowflex and ping-pong. The primary datacenter is one of the nicer buildings I've worked in. Headquarters are quiet, with well trained tiny dogs running around a lot. Company sponsored meals monthly, as well as periodic barbeques and outings. In general, the benefits are what make the company. It also participates in multiple charitable contributions every year. The buildings are clean and well maintained. There is a strong Japanese culture within the company, with many employees and both executives being native Japanese speakers

    Cons

    The management tends to be slightly confused at times, it is difficult to get increases, and the turnover rate is very high. . The Japanese Language gap often leads to gaps in communication and most company policies, customer information and server details remain undocumented though they are actively working to fix this. I had a poor experience personally, but many have done well.

    Advice to ManagementAdvice

    If one does not know to which port one is sailing, no wind is favorable.
    Lucius Annaeus Seneca

    Recommends
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Designer in Bellevue, WA
    Current Employee - Web Designer in Bellevue, WA

    I have been working at Pacific Software Publishing full-time (more than 3 years)

    Pros

    This company is a great place to work. They have their own data center and lots of internal projects along with clients that keep everyone busy. Good benefits, 100% paid by company. Overtime encouraged but not required. Company steadily expanding.

    Cons

    Pay isn't great, and not much room for advancement. Dogs are welcome in the work place, so this may be a con to non-dog lovers.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    The other review is very accurate- approach employment here with caution"

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pacific Software Publishing

    Pros

    -Friendly middle-management
    -Pleasant, dog friendly office space
    -Decent benefits
    -Approachable, easy-to-work-with cowokers

    Cons

    -Upper Management (2 individuals) are extreme micro-managers
    -Public shaming
    -Emotional outbursts at staff meetings
    -Speaking up at meetings met with extremely negative, borderline abusive language
    -Low pay

    Advice to ManagementAdvice

    Please do not let personal emotions manifest so much when listening to the ideas and questions of management and other employees. Be open to ideas about improving the company product and service offering, even when large/fundamental changes are suggested

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