Pacific Software Publishing Reviews

Former Employee – worked at Pacific Software Publishing

Pros – Been in business for 25 years and have grown through different phases; they're doing something right.
 * Have solid sales channels such as business associations.
 * Management are generally* warm and friendly (* see cons)
 * They feed you regularly.
 * Coworkers are great.
 * Good benefits.
 * The server guys are knowledgeable.
 * They provide a reliable hosting service.
 * The Tier III data center inspires confidence.
 * They hire well.
 * They are dog friendly.

Cons – Problems are systemic, so they reoccur.
 * Internal systems for maintenance, support, and sales are underdeveloped or non-existent.
 * Efforts to encourage internal system development are met with anger.
 * There is no customer-facing support system other than telephone or email.
 * Online FAQs and howtos are not utilized, resulting in unnecessary telephone support.
 * When something goes wrong management shouts at employees.
 * Blame is assigned before the cause of problems is determined.
 * People are publicly castigated for problems that are in fact systemic.
 * Guilt and public shaming are used ineffectively as motivators.
 * Morale basically sucks if you're not part of the management team.
 * Management is surrounded by "yes" people who simply confirm existing biases.
 * They are really, really, really, really, really dog friendly. The dogs outrank you.

Advice to Senior Management – Please don't be so stubborn. Listen to your customers and employees. Calmly determine the problem and its causes before assigning blame. Implement proper training for new employees. Be proactive. If you keep getting the same problems over and over, it's not your staff, it's the system. Put aside time for documentation and systems development. Commit to continuous improvement. Good luck.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Pacific Software Publishing

Pros – -Friendly middle-management
-Pleasant, dog friendly office space
-Decent benefits
-Approachable, easy-to-work-with cowokers

Cons – -Upper Management (2 individuals) are extreme micro-managers
-Public shaming
-Emotional outbursts at staff meetings
-Speaking up at meetings met with extremely negative, borderline abusive language
-Low pay

Advice to Senior Management – Please do not let personal emotions manifest so much when listening to the ideas and questions of management and other employees. Be open to ideas about improving the company product and service offering, even when large/fundamental changes are suggested