Pacific Sunwear

Pacific Sunwear Reviews in Charlotte, NC

444 Reviews
444 Reviews
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Pacific Sunwear President, CEO, and Director Gary H. Schoenfeld
Gary H. Schoenfeld
212 Ratings

Review Highlights

  • The laid back selling culture was also a great aspect to this company (in 50 reviews)

  • I made great friends with my employees, I get 50% items as part of employee discount (in 37 reviews)

  • There is very little "work-life balance" (in 22 reviews)

  • Another downfall is that they LOVE to outsource talent when looking for upper management candidates (in 45 reviews)

More Highlights

1 Employee Reviews Back to all reviews

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    Seasonal employment has once and for all disenchanted the brand for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Sales Associate in Charlotte, NC
    Current Employee - Seasonal Sales Associate in Charlotte, NC

    I have been working at Pacific Sunwear part-time (less than an year)


    Casual, easy, work environment. EASY product to sell. Co-workers and management are super laid back and easy to get along with. Very flexible scheduling. Easy training. Dress code was a breeze (almost non-existent) and someone that would find it hard to conform to most companies dress codes would find it easy to work at Pacsun.
    Family can make purchases in store with your discount (30% off).
    Also I noticed that most management (key holders and such) had worked there all about 1 year, so if you stick around it seems you get promoted pretty quickly. I was offered part time employment after seasonal hires were let go but declined due to cons below.


    Employment policy requires agreement to arbitration.

    Minimum wage: (even though I had retail experience and had been making more at my previous job which I was not fired, but had excellent review from).

    ADP Aline card: basically Pacsun in the name of going paperless and being convenient (which it isn't on both accounts) deposits it's employees paychecks onto a prepaid Visa card that has all kinds of restrictions and fees. It's been a month since my first paycheck and I still don't have access to those or any of my wages because it's tied up due to me trying to opt out, which is allowed but not easy.

    Call-in's: They use call-in's, which is fine, I suppose, but they abuse them. One week I was scheduled for call-in's four days in a row (3 weren't used!).

    My NC Pacsun outlet took GSOM (Golden State Of Mind) way too seriously... the work environment and management except the store manager are unprofessional, unorganized, inefficient, not punctual, lack customer service skills and I found it all very hard to do my job to the fullest.

    The discount is only sometimes better than what an average customer can walk in and get.
    Also the discount can not be used online which is where most of the product to be had is.

    The product is seriously lacking in quality and has moved from it's origins. There is so much street wear and so little surf wear. Most of the women's clothing is made of polyester, spandex, and elastic. Whatever contract the surf brands have with Pacsun is doing their brand reputation a serious disservice.

    Maybe once I get paid I'll feel better about it all, but right now I'm pretty disappointed in Pacsun.

    Advice to ManagementAdvice

    Don't make the ADP Aline card default. Give experienced new hire's the dignity or earning more than minimum wage. Stop abusing call-ins. Don't require arbitration. Put HR's number on something! Every bit of paperwork (paperless or not) included no number whatsoever to call in the event of help needed or problems. There weren't HR numbers even listed in the employee accessed rooms of the store either!

    Doesn't Recommend

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