Pampered Chef
3.5 of 5 75 reviews
www.pamperedchef.com Addison, IL 500 to 999 Employees

Pampered Chef Reviews

Updated Mar 12, 2014

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3.5 75 reviews

                             

70% Approve of the CEO

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Marla C. Gottschalk

(50 ratings)

61% of employees recommend this company to a friend
75 Employee Reviews
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Review Highlights

Pros:
  • "Flexible Schedule and Unlimited Earnings potential are the reasons I worked as an independent consultant"
    in 6 reviews
  • "I also liked the benefits of trips and free products"
    in 5 reviews
Cons:
  • "It is mainly customer service orientated requiring you to take phone calls for 8 hours a day"
    in 3 reviews
  • "There are some truly TOXIC employees in senior management"
    in 3 reviews
  • Show more review highlights

Reviews

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Perfect for self starters!

Anonymous Employee (Former Employee)

I worked at Pampered Chef part-time

ProsFlexibility, rewards, products, fun, advancement

ConsWork for yourself, getting a customer base,

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

A terrible place to work

Anonymous Employee (Current Employee)
Addison, IL

I have been working at Pampered Chef full-time for more than 5 years

ProsIt was close to my house when I started but I moved so not as good as before but for most people that is one thing that keeps them there. Time off is good but they use that to keep salaries low and you work so much evens out

ConsWas hired to work on an upgrade project. Project was rolled out by the soon to be ex CIO. Who was both incompetent and a jerk. We had to back out the upgrade and start over again. A demoralizing experience after wasting so many hours on it. But we were told we would do it over and do it right. So we started again. And last week we were told that it was going to be pushed back. I know there will be layoffs because I have a friend in HR. But management has denied it. Project was cancelled because of declining revenue. I've bought Chef products but only because I have an employee discount otherwise not worth it. So we have overpriced product that is not selling so they will have to cut. Morale is terrible again, I go by peoples desks and they are all on DICE, Monster, Career Builder.

So I'm looking as well Mostly because Its easier to find a job when you have one

Advice to Senior ManagementTelling the truth would be a start.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

A great learning experience that went horribly wrong...

Anonymous Employee (Former Employee)

I worked at Pampered Chef full-time

ProsThe company has developed a good name for itself and is a strong, almost iconic brand.

ConsThe company has fallen way behind the times with it's infrastructure, especially in the IT department. This has been horrible for business. The lack of structure has hurt sales and thus forced the company to make cuts which in turn have made it an unpleasant place to work overall.They are NOT a progressive company and still posess a very horizontal management style. Managers micro-manage HORRIBLY there and people's expertise for which they were hired are not trusted or taken into consideration in decision making. Everyone fears upper management and departments who should be cross-pollinating more DO NOT. There is little to no growth there. What was once a powerhouse direct-selling company is now a sinking ship that I'm glad I jumped from

Advice to Senior ManagementWhy bother...they don't listen.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Senior leadership revolving door...staff is tired, overworked and stressed out.

Anonymous Employee (Former Employee)
Addison, IL

I worked at Pampered Chef full-time

ProsGenuinely nice people to work with at the staff levels - many of whom have been there 10-plus years and are seriously invested in the success of the company and care deeply about the consultants.

Decent products, if not terribly innovative anymore. Product quality is a major emphasis for the organization.

ConsSenior leadership has been a revolving door: 2 HR VPs, 3 Mktg VPs, 2 Legal VPs, 2 CIOs (one of whom was TOXIC in the extreme). The organization too often rewards crisis management at the expense of crisis averting tactics, such as simple planning. Decision making is all too often based on the emotions of one or two members of leadership.

Many key personnel are looking for jobs outside the organization due to unrealistic expectations, lack of priority, poor planning and general unprofessional and disrespectful behavior by middle- and senior-level management.

Product line needs some attention - becoming lackluster and bland.

Advice to Senior ManagementLook deeper. What is being presented as 'fact' is not always an entirely factual representation of reality. Not getting the results you want from your employees? Perhaps you are not rewarding the right behaviors...

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great support and Training!!

Independent Consultant (Current Employee)
Washington, DC

I have been working at Pampered Chef part-time for more than a year

ProsMake your own schedule, work for yourself, travel

ConsYou need to be self motivated

Advice to Senior ManagementNew changes are working for the company

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great benefits and easy to sell!

Independent Consultant (Current Employee)
Cincinnati, OH

I have been working at Pampered Chef for more than a year

ProsQuality products that sell themselves
New offerings in the Fall and Spring
Great warrantees
Online and personal training
Fair commission structure
Technical and Product support available
Personalized website option
Be your own boss
Flexible schedule
Will make the income you desire if you work it
Can earn vacations and other prizes

ConsDirect Sales in current economy can be tricky
Need to be comfortable in the kitchen

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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At one time was a great company, now it's a wreck

Anonymous Employee (Former Employee)

I worked at Pampered Chef full-time for more than 10 years

ProsGood hours, free product, nice commute

Consno room for advancement, no training in any departments, supervisors do not know how to communicate, upper management acts as if they care when they only care about covering their own behinds, people in position of authority are worse than used car salesmen. it is encouraged to spy on one another and report back to management. a lot of cliques.

Advice to Senior Managementstop asking people to spy on one another. realize the people that have been let go held a great bulk of knowledge & because management is scared of smart knowledgeable people the company will have a hard time moving forward

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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distribution center gives company a bad name, needs a lot of adjustments from top to bottom.

Carton Creation (Former Employee)
Addison, IL

I worked at Pampered Chef full-time for more than 10 years

Prosbad apples at top of tree with no education or good way of being. only get off on cover ups of bad behaviors and fabricated lies .

Consthey are uneducated leaders, who prefer to show there title as a moron rather than a professional.

Advice to Senior Managementpray for gods forgiveness and learn to love and respect

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Terrible Web Development team, quite a few arrogant Consultants-- especially Directors and above.

Tier II Technical Support Specialist (Current Employee)
Addison, IL

I have been working at Pampered Chef full-time for more than a year

Prosgreat benefits, occasional free products, comfy desk chairs

ConsIf there is a definition of "hell" it would be Tier II Technical Support. This position's technical skills entail telling Consultants to click the "Forgot your Password" button or to have them try a different web browser. It is mainly customer service orientated requiring you to take phone calls for 8 hours a day. The majority of these calls are angry consultant's who can't submit their orders because the website is not nearly as functional as it should be.

Sitting stagnant in a gray cubical staring at a computer screen for 8+ hours a day.

Taking phone call after phone call for 8+ hours a day and not being able to provide any real assistance because the technical issues have to be fixed by the web development team-- you'll spend alot of time apologizing to Consultants for something that is beyond your control.

No real line of communication between Technical Support (who deals directly with the field) and the Web Development team other than a ticketing system. There are many tickets market as "Urgent" that remain untouched by the Development team for months.

Dealing with arrogant Consultant's who will talk down to you and blame you for their order submission tool (the website) not working properly even though you have no control over its functionality.

Advice to Senior ManagementThe average length of time an IT project is in beta testing phases is 4-8 weeks. Pampered Chef's website has been in beta testing for over 1 year and 4 months and it still is not functional. Fire your Web Development team-- they could not program Pac Man for an Atari 2600.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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An interesting experience

Anonymous Employee (Former Employee)

I worked at Pampered Chef full-time

ProsI got to work with some highly talented people in IT. Most of the good people left or were leaving during my tenure, but some stuck around.

ConsWe had very tight timelines without planning. Every day there was an emergency, sometimes impacting just a few people (out of hundreds of thousands). Traction was very hard to gain and management was not very good at shielding the heat from up top.

Advice to Senior ManagementInvest in your people, take the time to plan and stick to it. Be proactive and less reactive.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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