Pampered Chef

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Pampered Chef Reviews

Updated Jul 19, 2014

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All Employees Current Employees Only

3.4 83 reviews

64% Approve of the CEO

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Marla C. Gottschalk

(58 ratings)

57% of employees recommend this company to a friend

Review Highlights

Pros
  • Flexible Schedule and Unlimited Earnings potential are the reasons I worked as an independent consultant(in 6 reviews)

  • I also liked the benefits of trips and free products(in 5 reviews)


Cons
  • There are some truly TOXIC employees in senior management(in 4 reviews)

  • Slow decision making and long hiring cycles are crippling(in 3 reviews)

83 Employee Reviews
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    Good Company to work for if you want flexibility.

    Anonymous Employee (Current Employee)

    ProsSchedule flexibility, good training, fun

    ConsHave to be good at talking to people

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Too much damage in the last 5 years

    Director (Current Employee) Chicago, IL

    ProsLocation is good, parking is excellent. The products are good but hard to create differentiation.

    ConsNow with a new CEO there is hope. Not sure going back to Founder is the answer. MLM has changed so much in the last 5 years. Need a new product strategy. Please stop saying a new color is a new product. Need to get out of the kitchen, more like The Pampered Home. Need to differentiate itself. IT has always been a disaster. IT has been a real disappointment, bad hires at the top. Like the title says too much damage has been done.

    Advice to Senior ManagementRevamp the positioning. Make it The Pampered Home, hire senior level MLM people.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    A Thing of the Past?

    Anonymous Employee (Current Employee)

    ProsA lot of great, very dedicated, people to work with. The products are top notch and Human Resources has recently put quite a bit of effort into moving TPC into the current century. Summer hours, casual dress and self-improvement training are just some of the new programs.

    ConsRevenues have dropped by 50% over the last 8 years. Senior management is very hands on, worried more about today than the future. Their organizations don't collaborate and it doesn't feel like everyone is pushing the ball in the same direction. A new CDO (Chief Digital Officer) position was recently announced because the CMO (Chief Marketing Officer) and the CIO (Chief Information Officer) can't get on the same page.

    For the size of the company, ~500 employees, they act like a company of 5000. Slow decision making and long hiring cycles are crippling. Make a decision and move on it. There are way to many approvals required to do anything.

    The current business model of "Party Plan" is not working as it does not appeal to younger consumers. Until there are fundamental changes in management and the business model, revenue will continue to wane.

    Advice to Senior ManagementCount on your managers to get the job done. There is no need to be in every meeting, managing every single action of the organization. Micro-management only stifles creativity and growth and drives the talent away. The company can be saved if you are agile and adopt some of the business strategies of the current century. Getting "back to the table" will only appeal to the people you are already selling to.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
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    1 person found this helpful  

    Holds on to its past and refuses to move forward to the future

    Call Center (Former Employee) Addison, IL

    ProsProducts that are given to the employees are the best benefit. Field Consultants are some of the nicest people you could ever meet.

    ConsCall Center Supervisors are more concerned about getting things their way than moving forward. Supervisors are afraid of their call center agents.

    Advice to Senior ManagementMove forward - stop saying we can not do this because we have never done this in the past.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    New actions are needed to produce change

    Anonymous Employee (Former Employee)

    ProsCEO resigning was a positive step. Return of founder and Berkshire-support gives promise.
    Good benefits.
    Freedom on some teams. A few good leaders that make a difference
    New HR leader making small steps on culture change. Finally established Summer Hours and casual work attire.

    ConsThe current landscape is so embroiled in its internal problems that the top management does not have time or energy to engage in strategic management. The lack of coherence and control in organizational processes means that most of the time is spent on tackling problems rather than preempting problems or solving problems.

    You have two choices:
    1. Work yourself to death by trying to work around those that are not held accountable for their jobs and the lack of strategic/process management.
    2. Put up with the poor performance, keep your head down to become a drone, and kiss professional development (and respect for your industry) goodbye.

    ROI: it's not measured. KPI: what's that? Timelines: Ignored. Marketing: a mystery. Strategy and planning: that's crazy talk. Managing projects: lack of consideration for magnitude and complexities. Digital technology: disruptive.

    Advice to Senior ManagementConfront reality: Chaos and behind-the-times is making the ship sink. Do something differently. There simply is no time to waste waiting for things to improve. If you don't have the skills for structural transformation, hire a Change Management firm instead of augmenting staff to handle effects of the poor planning and reactive management.

    Stop accepting the dysfunction ("it's the culture here") and relying on the few strong people to handle the "smart stuff". Create a culture of accountability by actually holding people accountable to take charge of their jobs. Provide clear direction and nurture it until they get it. Listen to the ones that are good at their jobs...and take action steps to help the ones that aren't. Change the playing field to an upward momentum by mandating digital strategy training in their realm: technologies, aptitudes, marketing, and trends.

    Actually hire people who have the skill to bring the company to current times instead of re-hiring people (or promoting) because "they know the TPC way".

    Give a a sound strategic vision a try and look at some numbers--not reactive programs or following what the field says.Your disruptive initiatives could actually be powerful if you got ahead of it! Quit making simple complicated.

    Please, stop letting non-tech leaders make tech decisions-- bumbling to embrace technology doesn't mean they know what they are doing. They're causing more harm than good and revenue sits on the table instead of in pockets. Put people in place who have been trained to do this.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    It was a family ... WAS!

    Marketing Department (Former Employee)

    ProsI had worked here for almost 14 years. When Doris ran the company, business was booming and the company itself was a family. Everything went downhill when she sold to Birkshire. The environment went corporate, it lost the family. I loved working there, you were given a sense of purpose. Within my department, I was able to climb the ladder so-to-say and promote twice to supervisor. Sure, there was talk about bad sales, recruiting is down, blah blah blah. It was always like that, the environment was reactionary, not pro-active. We were always trying to fix things.

    ConsCome Feb. 18 everything went downhill fast. I was called into my directors office and told I was being layed-off. Talk about a shock to the system!! What the hell were they thinking. My department was already a sinking ship, and they let ME go? Completely puzzling. After a few months have gone by, I'm SO happy I'm not there anymore. I've heard from co-workers that are still there that its horrible and rediculous. They layed-off so many people, that nobody is there to do the jobs. Frightening. The environment was TOXIC and beyond stressful. Sr. Management have their heads up their collective you-know-whats. They are completely clueless as to what consumers want/need. Thankfully our CEO "quit" a few months ago, that was a BIG step in the right direction. Some more need to do the same if the Chef wants to be brought back to life.

    Advice to Senior ManagementStop letting go of the co-workers who actually do their jobs. Instead look at Managenet, Sr. Management and Executives. Or, the one's in the window offices that make the decissions. They're making bad ones. The company used to be great ... that needs to come back.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    18th Century Thinking in a 21st Century World

    Independent Contractor (Current Employee) Addison, IL

    ProsIn the year and a half I've been working here, there have been little progression forward. I guess some movement is better than no movement. For the most part the people are friendly.

    ConsNo offense to the more "senior" staff but they seem to have a very very limited knowledge, expertise and understanding of technology and how it could move a company forward. You can tell these women get quick technology tutorials from their grandchildren. So when they are making decisions that would provide a quicker, easier, more efficient ease to assist the consultants, these decision makers are making wrong decisions. Someone once referenced that we as a company, have a tendency to throw the whole pot of spaghetti, water and all, at the wall waiting to see what happens. The outcome may be obvious to some, but still a surprise to others.

    The company has an "abusive spouse" mentality/culture.
    Those who are at the bottom of the food chain are intimidated to collaborate or converse with those of senior positions. This culture was promoted by the former CEO.
    Since the firing of the CEO, there was a false sense of hope that the tides were were turning in a better direction. Then months later, there was a massive layoff. I guess to calm the fears of those that remained, Doris made a speech that the company had to downsize to function at the size of what the company really was. Hindsight 20/20, we now realize that they just wanted those remaining to do the job of 3 people, as prior to the layoffs there was a resource deficiency.

    There is such a breakdown of communication within teams, across departments, and throughout the company as a whole. Not sure how Doris and Berkshire cannot see the how there is a massive breakdown within the company. Apparently, they only communicated with upper management "to get insight" of what's going on in the downline. HUGE mistake! Majority of the problems stem from upper management. Those within upper management will & have said what's need to be heard in order to ensure their continued status. I guess every man for themselves.

    I must say, I am looking forward to "greener pastures" elsewhere once my contract comes to a close.

    Advice to Senior ManagementBe respectful of those who are in the "trenches" actually doing the work. And hold those accountable for their mistakes, lack of work/dedication, and insubordination.
    As upper management, you guys should take the time to walk around and be more engaged as opposed to sitting in the "corner offices" with no real concept of what's really going on.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Approves of CEO

    1 person found this helpful  

    Independent Advanced Director Review

    Advanced Director (Current Employee)

    ProsAs an independent consultant, I have never worked with a company that is more supportive of it's field staff. In addition to providing excellent products with rare return or problem issues, customer service staff and field leaders are attentive, learned and provide valuable feedback on issues and ideas for training, selling and expanding individual businesses. Consultants are handsomely rewarded for efforts and recognized for achievements. So glad I found this company 17 years ago!

    ConsConservative company, so therefore sometimes a bit behind the eight ball in technology and some internal workings, as well as public relations efforts and mass marketing.

    Advice to Senior ManagementThis is such a quality company with fabulous products. The Pampered Chef needs to look seriously at cultivating the food industry media, bloggers and media personalities to get products out there being discussed for the masses. That will drive much needed website activity and increase overall business leads in the field.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great home based sales business

    Anonymous Employee (Former Employee)

    ProsI liked all the help available to try and succeed. I also liked the benefits of trips and free products.

    ConsIf you are not pushy or have a sales background it is hard to book shows.

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    • No Opinion of CEO

     

    In Information Technology Department, you either love it or you hate it.

    Analyst (Current Employee) Addison, IL

    ProsProgressive management adopting Agile, new systems are better in marketplace than competition, communication from Directors down and up seems pretty good, if you have a good idea people want to hear about it and make it happen. People talking positive about technology.

    ConsLot of sour grapes on the floor. Old timers stay linked to the past where the systems were absolutely awful and complain about today. Lots of change happening on the floor over the last 6 months and some people don't like change. Oracle team decimated by failed project and complain. Very few in the business know much about the business. Rumor is company profits down, no bonus of any kind, and raise this year looks grim. Overall morale pretty low.

    Advice to Senior ManagementI have been at TPC for a little while and have seen the good, the bad and the ugly. The last 6 months were significantly better than previous 6. We need to figure out how to get more sales in the building. Whatever we do as a company, we need to focus on that.

    Yes, I would recommend this company to a friend

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