Pampered Chef Reviews

Updated April 13, 2015
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  1. Helpful (6)

    A Thing of the Past?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pampered Chef full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A lot of great, very dedicated, people to work with. The products are top notch and Human Resources has recently put quite a bit of effort into moving TPC into the current century. Summer hours, casual dress and self-improvement training are just some of the new programs.

    Cons

    Revenues have dropped by 50% over the last 8 years. Senior management is very hands on, worried more about today than the future. Their organizations don't collaborate and it doesn't feel like everyone is pushing the ball in the same direction. A new CDO (Chief Digital Officer) position was recently announced because the CMO (Chief Marketing Officer) and the CIO (Chief Information Officer) can't get on the same page.

    For the size of the company, ~500 employees, they act like a company of 5000. Slow decision making and long hiring cycles are crippling. Make a decision and move on it. There are way to many approvals required to do anything.

    The current business model of "Party Plan" is not working as it does not appeal to younger consumers. Until there are fundamental changes in management and the business model, revenue will continue to wane.

    Advice to Management

    Count on your managers to get the job done. There is no need to be in every meeting, managing every single action of the organization. Micro-management only stifles creativity and growth and drives the talent away. The company can be saved if you are agile and adopt some of the business strategies of the current century. Getting "back to the table" will only appeal to the people you are already selling to.

  2. Helpful (1)

    distributon center is a mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Carton Creation in Addison, IL
    Former Employee - Carton Creation in Addison, IL

    I worked at Pampered Chef full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    after the rhowling rd office moved to the pamperd ln building the people became funny in ways of control . I found out over time in my short stay the ways they worked. it was about people not caring of the business and having fun with there titles ,to show there titles were more powerful then you, instead of looking out for the company and the companys future. the head of security is a big minipulater making the security is an asset but really Is not so important.

    Cons

    they need to be shipped to the other side of the world away from the greatest country in the world. there losers

    Advice to Management

    management is not even funny its like being in the twilight zone of a way of being, that really couldn't be possible in such a big successful company.

  3. Helpful (1)

    Holds on to its past and refuses to move forward to the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Addison, IL
    Former Employee - Call Center in Addison, IL

    I worked at Pampered Chef full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Products that are given to the employees are the best benefit. Field Consultants are some of the nicest people you could ever meet.

    Cons

    Call Center Supervisors are more concerned about getting things their way than moving forward. Supervisors are afraid of their call center agents.

    Advice to Management

    Move forward - stop saying we can not do this because we have never done this in the past.

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  5. Helpful (6)

    New actions are needed to produce change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pampered Chef full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    CEO resigning was a positive step. Return of founder and Berkshire-support gives promise.
    Good benefits.
    Freedom on some teams. A few good leaders that make a difference
    New HR leader making small steps on culture change. Finally established Summer Hours and casual work attire.

    Cons

    The current landscape is so embroiled in its internal problems that the top management does not have time or energy to engage in strategic management. The lack of coherence and control in organizational processes means that most of the time is spent on tackling problems rather than preempting problems or solving problems.

    You have two choices:
    1. Work yourself to death by trying to work around those that are not held accountable for their jobs and the lack of strategic/process management.
    2. Put up with the poor performance, keep your head down to become a drone, and kiss professional development (and respect for your industry) goodbye.

    ROI: it's not measured. KPI: what's that? Timelines: Ignored. Marketing: a mystery. Strategy and planning: that's crazy talk. Managing projects: lack of consideration for magnitude and complexities. Digital technology: disruptive.

    Advice to Management

    Confront reality: Chaos and behind-the-times is making the ship sink. Do something differently. There simply is no time to waste waiting for things to improve. If you don't have the skills for structural transformation, hire a Change Management firm instead of augmenting staff to handle effects of the poor planning and reactive management.

    Stop accepting the dysfunction ("it's the culture here") and relying on the few strong people to handle the "smart stuff". Create a culture of accountability by actually holding people accountable to take charge of their jobs. Provide clear direction and nurture it until they get it. Listen to the ones that are good at their jobs...and take action steps to help the ones that aren't. Change the playing field to an upward momentum by mandating digital strategy training in their realm: technologies, aptitudes, marketing, and trends.

    Actually hire people who have the skill to bring the company to current times instead of re-hiring people (or promoting) because "they know the TPC way".

    Give a a sound strategic vision a try and look at some numbers--not reactive programs or following what the field says.Your disruptive initiatives could actually be powerful if you got ahead of it! Quit making simple complicated.

    Please, stop letting non-tech leaders make tech decisions-- bumbling to embrace technology doesn't mean they know what they are doing. They're causing more harm than good and revenue sits on the table instead of in pockets. Put people in place who have been trained to do this.

  6. Good Company to work for if you want flexibility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pampered Chef part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Schedule flexibility, good training, fun

    Cons

    Have to be good at talking to people

  7. Helpful (3)

    It was a family ... WAS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Department
    Former Employee - Marketing Department

    I worked at Pampered Chef full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I had worked here for almost 14 years. When Doris ran the company, business was booming and the company itself was a family. Everything went downhill when she sold to Birkshire. The environment went corporate, it lost the family. I loved working there, you were given a sense of purpose. Within my department, I was able to climb the ladder so-to-say and promote twice to supervisor. Sure, there was talk about bad sales, recruiting is down, blah blah blah. It was always like that, the environment was reactionary, not pro-active. We were always trying to fix things.

    Cons

    Come Feb. 18 everything went downhill fast. I was called into my directors office and told I was being layed-off. Talk about a shock to the system!! What the hell were they thinking. My department was already a sinking ship, and they let ME go? Completely puzzling. After a few months have gone by, I'm SO happy I'm not there anymore. I've heard from co-workers that are still there that its horrible and rediculous. They layed-off so many people, that nobody is there to do the jobs. Frightening. The environment was TOXIC and beyond stressful. Sr. Management have their heads up their collective you-know-whats. They are completely clueless as to what consumers want/need. Thankfully our CEO "quit" a few months ago, that was a BIG step in the right direction. Some more need to do the same if the Chef wants to be brought back to life.

    Advice to Management

    Stop letting go of the co-workers who actually do their jobs. Instead look at Managenet, Sr. Management and Executives. Or, the one's in the window offices that make the decissions. They're making bad ones. The company used to be great ... that needs to come back.

  8. Helpful (4)

    18th Century Thinking in a 21st Century World

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Independent Contractor in Addison, IL
    Current Contractor - Independent Contractor in Addison, IL

    I have been working at Pampered Chef as a contractor (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    In the year and a half I've been working here, there have been little progression forward. I guess some movement is better than no movement. For the most part the people are friendly.

    Cons

    No offense to the more "senior" staff but they seem to have a very very limited knowledge, expertise and understanding of technology and how it could move a company forward. You can tell these women get quick technology tutorials from their grandchildren. So when they are making decisions that would provide a quicker, easier, more efficient ease to assist the consultants, these decision makers are making wrong decisions. Someone once referenced that we as a company, have a tendency to throw the whole pot of spaghetti, water and all, at the wall waiting to see what happens. The outcome may be obvious to some, but still a surprise to others.

    The company has an "abusive spouse" mentality/culture.
    Those who are at the bottom of the food chain are intimidated to collaborate or converse with those of senior positions. This culture was promoted by the former CEO.
    Since the firing of the CEO, there was a false sense of hope that the tides were were turning in a better direction. Then months later, there was a massive layoff. I guess to calm the fears of those that remained, Doris made a speech that the company had to downsize to function at the size of what the company really was. Hindsight 20/20, we now realize that they just wanted those remaining to do the job of 3 people, as prior to the layoffs there was a resource deficiency.

    There is such a breakdown of communication within teams, across departments, and throughout the company as a whole. Not sure how Doris and Berkshire cannot see the how there is a massive breakdown within the company. Apparently, they only communicated with upper management "to get insight" of what's going on in the downline. HUGE mistake! Majority of the problems stem from upper management. Those within upper management will & have said what's need to be heard in order to ensure their continued status. I guess every man for themselves.

    I must say, I am looking forward to "greener pastures" elsewhere once my contract comes to a close.

    Advice to Management

    Be respectful of those who are in the "trenches" actually doing the work. And hold those accountable for their mistakes, lack of work/dedication, and insubordination.
    As upper management, you guys should take the time to walk around and be more engaged as opposed to sitting in the "corner offices" with no real concept of what's really going on.

  9. Helpful (1)

    Independent Advanced Director Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Advanced Director
    Current Contractor - Advanced Director

    I have been working at Pampered Chef as a contractor (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    As an independent consultant, I have never worked with a company that is more supportive of it's field staff. In addition to providing excellent products with rare return or problem issues, customer service staff and field leaders are attentive, learned and provide valuable feedback on issues and ideas for training, selling and expanding individual businesses. Consultants are handsomely rewarded for efforts and recognized for achievements. So glad I found this company 17 years ago!

    Cons

    Conservative company, so therefore sometimes a bit behind the eight ball in technology and some internal workings, as well as public relations efforts and mass marketing.

    Advice to Management

    This is such a quality company with fabulous products. The Pampered Chef needs to look seriously at cultivating the food industry media, bloggers and media personalities to get products out there being discussed for the masses. That will drive much needed website activity and increase overall business leads in the field.

  10. Great home based sales business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pampered Chef

    Pros

    I liked all the help available to try and succeed. I also liked the benefits of trips and free products.

    Cons

    If you are not pushy or have a sales background it is hard to book shows.

  11. Helpful (5)

    Big layoffs 2nd year in a row - Bleak future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buyer in Addison, IL
    Former Employee - Buyer in Addison, IL

    I worked at Pampered Chef full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Company had a good reputation and offers discontinued products at a discounted rate.

    Cons

    For 7 years I walked the hallways feeling proud of working there. They promoted "core values" and "coworker appreciation". Overall it gave a sense of comfort for being there. There were even posters of a hotline to help people with emotional problems. What about losing your job?
    Pampered Chef is just another ugly version of what corporate America has become today.
    After the CEO "quit" earlier this year, it should have been an indication. Yesterday morning I experienced the most degrading 10mins of the 7yrs that I was there. The manager called me and said "Can you come into the conference room for a sec?". She was in there with a "HR rep". Soon after I sat down she read what she called a "new policy" off a sheet of paper. "Due to the sales not being....terminated". I thought "I just lost my job, what will I do about the insurance for my 3 kids". Then she asked me if there was anything I needed from my desk besides my phone, purse and jacket. I asked "I can't go back to my desk?" She said "no". So while she grabbed my belongings, the HR guy gave me the "package" and walked me out.
    This was the 2nd years this happened. I was not one to go last year. I guess it would not surprise me if I come across a headline in the near future "Pampered Chef closes its doors".

    Advice to Management

    Layoff are necessary and need to happen, but need not be so degrading

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