Panera Bread Reviews

Updated October 21, 2014
Updated October 21, 2014
1,291 Reviews
3.1
1,291 Reviews
Rating Trends

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Panera Bread CEO Ronald Shaich
Ronald Shaich
194 Ratings

Review Highlights

Pros
  • You get a discount on food and I met a lot of great people working there (in 76 reviews)

  • Decent wage and free food at the end of the day if the managers are nice (in 55 reviews)


Cons
  • many employees don't work hard so those that do just end up doing double the amount of work (in 27 reviews)

  • IT is a minimum wage paying job best fit for a high school or college student (in 48 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Standards you can rely on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Associate in La Habra, CA
    Current Employee - Production Associate in La Habra, CA

    I have been working at Panera Bread part-time (less than an year)

    Pros

    Standardized (franchise) systems, friendly co-workers, meal discount, safe work environment, healthy work environment, flexible with hours, well-mannered leadership

    Cons

    Tough work - often working at high stress levels, typically doing the job of two people, a lack of communication - because managers are busy they can forget to tell you to do this training, tell you about new procedures, etc.

    Advice to ManagementAdvice

    Be more clear on communication as far as new procedures, and training - perhaps always meeting with the employee as shift starts to discuss what's going on, and to have them take any necessary training, etc. I do worry that the business model or food served is too "East Coast". Here in Orange County/LA we prefer things healthier, lighter, etc. I think broadening healthier options will improve stability and long-term success. i.e. vegetarian, gluten-free, etc.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Much more than I expected.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Lansing, MI
    Current Employee - Associate in Lansing, MI

    I have been working at Panera Bread part-time (less than an year)

    Pros

    The discounts given on food.

    Cons

    During my interview, I made it very clear that I was extremely busy during the school year and would only be available to work weekends, which they said they would work with. However, this was not the case, as they scheduled me 30 HOURS (I am a high school student) A WEEK, on top of going to school for 8-10 hours 5 days a week. I complained multiple times, but they continued to schedule me until I wrote down in the "time off" book, as they call it, every single day I needed off.

    The management is not understanding in the least. They manipulate you, they guilt trip you, they abuse your employee status by making you feel as if you'll lose your job if you are unable to work a shift that they scheduled you for, even after telling them that you can only work specific times - which, honestly is not a loss at all. Also, they don't care in the least about your availability. My Monday - Friday availability was 5 P.M. to 10 P.M., and they constantly scheduled me at 3, then they'd get angry that I couldn't show up. Uh..!

    More on the management, I had to call into work because I was unable to make a shift for a very good reason, and they got angry at me. So, to get back at me - yes, you read that right - they decided to not schedule me for 8 DAYS as "punishment" (although, it wasn't much of a punishment since I actually had free time). They are not understanding in the least, they don't care about any of their employees, and they're all extremely disorganized when it comes to scheduling.

    Don't even get me started on the racism in the place. There was a girl who quit because a co-worker called her a racial slur, and the management MADE FUN OF THE GIRL FOR QUITTING. This environment is toxic, the co-workers are rude and negative so the experience is always awful, and overall, I would not recommend getting a job here, unless you like being overworked and underpaid, on top of being unappreciated.

    Advice to ManagementAdvice

    Stop overscheduling your employees and realize that they have lives outside of Panera Bread. Also, hire more people so if someone calls a shift off, you can actually find someone to cover their shift instead of making someone close two things.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Aurora, CO
    Former Employee - Assistant Manager in Aurora, CO

    I worked at Panera Bread full-time (more than 3 years)

    Pros

    Home away from home,fun, had a strong culture at one time

    Cons

    To much going on for the concept and the staff

    Advice to ManagementAdvice

    Listen to what the store manager have to say

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Catering Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Catering Coordinator in Hayward, CA
    Current Employee - Catering Coordinator in Hayward, CA

    I have been working at Panera Bread full-time (less than an year)

    Pros

    Great hours, good pay, tips, reimbursement of mileage.

    Cons

    morning shifts, overwhelming amount of catering orders somedays

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work

    Current Employee - Associate Trainer in Huntersville, NC
    Current Employee - Associate Trainer in Huntersville, NC

    I have been working at Panera Bread part-time (more than an year)

    Pros

    Very flexible hours and great atmosphere

    Cons

    Pay sucks no room to move up

    Advice to ManagementAdvice

    More room to grow

  7.  

    Hourly Associate

    Former Employee - Hourly Associate
    Former Employee - Hourly Associate

    I worked at Panera Bread part-time (less than an year)

    Pros

    Bread Bash was the best part

    Cons

    Rude customers at times, and no benefits

    Neutral Outlook
    No opinion of CEO
  8.  

    Panera

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Yorkville, IL
    Current Employee - Associate in Yorkville, IL

    I have been working at Panera Bread part-time (less than an year)

    Pros

    50-65% discount on food
    Other staff is friendly
    Health benefits if full time
    Decent food

    Cons

    Hard to get a lunch break in
    Customers often are ignored during slow periods
    E-learning area is filthy and noisy which makes it hard to hear or retain information
    When deliveries come in and you are working in the back of the house, it is hard to get things done as you are both in each others way.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Prep cook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Panera Bread

    Pros

    Because it's a company to grow up

    Cons

    Always do the best to make your service the quality

    Advice to ManagementAdvice

    A good employee show intergrity

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Okay, if you're not a dish washer...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dishwasher
    Current Employee - Dishwasher

    I have been working at Panera Bread part-time (less than an year)

    Pros

    I am paid higher than minimum wage, co-workers are lovely, not a boring work environment. Managers are nice.

    Cons

    Late hours, makes it difficult to have homework and also complete it as a high school student. I was put on dish and constantly promised I would be put somewhere else to better contribute, but that was a month ago and I am still on dish. Great if you don't like fun or talking to people, but for me - it's not the ideal position.

    Advice to ManagementAdvice

    Follow through with what you tell your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Cashier job requires tough work but easy to get consistent hours if you work hard! Best for students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Barista in Augusta, GA
    Former Employee - Cashier/Barista in Augusta, GA

    I worked at Panera Bread part-time (more than an year)

    Pros

    Work with a smile and you'll make real connections with customers, decent pay for a high school job, and shift managers are easily manipulated so you can rack up hours! Also, all free baked goods at the end of every night!!!!

    Cons

    Shift Managers can create "drama" in the workplace for fun, the general manager didn't do a great job of overseeing what the managers were up to- one got my home address off my application and sent me flowers at my home, etc.. Made me uncomfortable.

    Advice to ManagementAdvice

    Raise cashier pay- I've noticed lately the cashiers are totally incompetent or MIA. Also train them to use the software- it's SO easy, no excuse for cashiers to be so confused about how to ring someone's meal up!

    Recommends
    Positive Outlook
    Approves of CEO

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