Papa John's Reviews

Updated July 5, 2015
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2.8
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Recommend to a friend
Approve of CEO
Papa John's Founder, Chairman, and CEO John H. Schnatter
John H. Schnatter
6 Ratings

Pros
  • Flexible hours, pay is commensurate with work effort as a driver (in 34 reviews)

  • Free pizza somertimes but not much else (in 32 reviews)

Cons
  • Company cut their formerly minimum wage pay for drivers to split pay which (in 35 reviews)

  • Wear and tear on car, lack of upward mobility (in 16 reviews)

More Pros and Cons

15 Employee Reviews

Sort: Popular Rating Date
  1. Awful support to franchisee in field.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Owner in Houston, TX
    Former Employee - Owner in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Well known brand, pizzas taste great. People at headquarters are nice until they have your money

    Cons

    Competition is very tight. Not enough resources and support to the small owners. Our health insurance was canceled without proper notice.

    Advice to Management

    Stick up for your people.


  2. A clean and friendly place to work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in League City, TX
    Former Employee - Shift Manager in League City, TX
    Recommends
    Approves of CEO

    Pros

    It has a better atmosphere and environment than all other business in the industry. Management are usually very cool to their employees and have a good down-to-earth attitude as opposed to other similar business where managers seem to dislike what they're doing. Also, they always come up with ways to improve employee productivity.

    Cons

    It is my impression that sales aren't as high as for other similar businesses so it may be more difficult to put in more hours. Also, usually the delivery is a bit slow.

    Advice to Management

    They should not hire someone just because they know them. Also, an on-site manager or responsible person to file complaints or for more important on site emergencies should be present. Otherwise complaints have to be directed to a district manager or Papa John's Corporate.


  3. Very professional, exceptional customer service.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Magnolia, TX
    Former Employee - Assistant Manager in Magnolia, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Papa John's full-time (More than 3 years)

    Pros

    Treated wel, and with respect

    Cons

    Very long work hours when started as Assistant Manager.


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  5. Excellent job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Spring, TX
    Former Employee - Cashier in Spring, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Papa John's part-time (More than a year)

    Pros

    Great place to work while still attending school.

    Cons

    Sometimes hours can be long and stressful.

    Advice to Management

    Provide better compensation for the employees that go the extra mile.


  6. casher

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Sugar Land, TX
    Former Employee - Cashier in Sugar Land, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Papa John's part-time (Less than a year)

    Pros

    Cool and well mannered co-workers , positive work environment , flexible work hours

    Cons

    cant think of any

    Advice to Management

    none


  7. Alot to work on..

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Store in Conroe, TX
    Current Employee - In Store in Conroe, TX
    Approves of CEO

    Pros

    Easy to learn, if people are willing to learn. It's not rocket science to make a pretty pizza, but i enjoy every minute im in the store.

    Cons

    Not enough hours, I know hours are based on sales volume, But still not enough hours to survive. Too much bickering happens behind peoples backs. If somebody has a problem with what is going on, present the problem up front.

    Advice to Management

    Re-train drivers to answer phones, know how to work the computer, it never hurts to have a full screen, rather than lines on hold, Papa John's makes its money with a phone call, and if somebody doesnt know how to, or will just not answer the phone because they dont like talking to people, than they are in the wrong business, remember the customer is always right, even if they are dead wrong. Make Pretty Pizza's, get that instilled in everybody's mind, remember its not rocket science to make a pretty pizza....


  8. Fun part-time experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    No opinion of CEO

    Pros

    Best reasons to work is that you get to meet a lot of people and you are not tied down to a desk all day long

    Cons

    Some of the downsides include people occupying store management positions may not have proper training, knowledge and/or experience, therefore they make bad decisions

    Advice to Management

    Provide more training for store management positions where managers can learn some basic principles in managing a small business unit


  9. Fun, relax, easy job. Low ceiling.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Driver in South Houston, TX
    Former Employee - Delivery Driver in South Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Papa John's part-time (More than a year)

    Pros

    Most managers will let you eat the delicious pizza for free, hours aren't too late, closing manager and driver are out the door by 12:30.

    Cons

    Not enough money for gas and wages are low. They paid me 7.50 when I was in the store and 4.75 when out on delivery (you clock in and out). Spend about 70% of time on the road so it's a rip off. Used to be a flat $6.00 wage which was better

    Advice to Management

    Let the drivers eat free pizza, they get hungry and will generally have more energy and be more willing to do basic jobs around the store


  10. Helpful (1)

    Low stress job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in Tomball, TX
    Current Employee - Delivery Driver in Tomball, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Papa John's part-time (Less than a year)

    Pros

    Low stress job Work days are flexible Friendly work environment

    Cons

    Hourly wage is reduced when out for a delivery Little compensation for fuel or vehicle maintenance Stop and go traffic is hard on your vehicle Tips on credit card is taxed Outdated computer system Would charge employees for fountain drinks Manager would throw out pizza instead of giving it to the crew for free Deliveries in shady neighborhoods Turnover rate is high

    Advice to Management

    Compensate your drivers more instead of relying on tips to cover our expenses.


  11. Helpful (1)

    Enjoyable, but no room for growth in the direction I wanted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Driver in Sugar Land, TX
    Former Employee - Delivery Driver in Sugar Land, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Papa John's part-time (Less than a year)

    Pros

    Free pizza. Laid back co-workers, Made okay money. Close to home. Easy job overall. Decent second job.

    Cons

    Pay goes down when you are on delivery. Tips average 2 dollars. Five mile delivery radius, and only 85 cent per delivery. No room for advancement as a driver.

    Advice to Management

    Pay your drivers more, they work hard.



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